{"id":89940,"date":"2025-10-02T11:00:48","date_gmt":"2025-10-02T18:00:48","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=89940"},"modified":"2025-10-06T08:38:52","modified_gmt":"2025-10-06T15:38:52","slug":"ai-agent-artisans","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/ai-agent-artisans\/","title":{"rendered":"From Coders to Crafters: The New Identity of Developers in the Agentic Enterprise"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Developers are evolving into &#8220;AI artisans&#8221; who refine autonomous AI agents for specific business needs, shifting from writing code from scratch to a human-led process of building, iterating, observing, testing, evaluating, and optimizing agents.&nbsp;<\/em><\/li>\n\n\n\n<li><em>This new craftsmanship involves using tools like Agentforce Studio, Agentforce Testing Center, and observability tools to manage and refine fleets of agents throughout their lifecycle, ensuring precise and reliable results while maintaining human oversight.<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>There\u2019s a narrative that autonomous, self-supporting <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> will eventually build themselves, putting developers out to pasture.&nbsp;<\/p>\n\n\n\n<p>Nothing could be <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\" target=\"_blank\" rel=\"noreferrer noopener\">further from the truth<\/a>.&nbsp;<\/p>\n\n\n\n<p>Sure, companies can use one-shot, vibe-coded agents, but effective enterprise AI agents require more than letting a first-pass version run loose. Much like a specialty craft, the best production-grade enterprise agents undergo refinement \u2014 building, iterating, observing, testing, evaluating, and optimizing \u2014 to arrive at an effective product.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Instead of being replaced by <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>, developers are becoming &#8220;AI artisans.<\/p>\n<cite>Jayesh Govindarajan, EVP Engineering, Salesforce AI<\/cite><\/blockquote>\n\n\n\n<p>Instead of being replaced by <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>, developers are becoming &#8220;AI artisans.\u201d This shifts developers from writing code from scratch toward a specialized, human-led process of refining agents for specific business needs, ensuring they deliver precise and reliable results.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-first-cut-craftsmanship-in-the-agentforce-studio\"><strong>The first cut \u2014 craftsmanship in the Agentforce Studio<\/strong><\/h2>\n\n\n\n<p>Before even making a first pass at creating an agent, teams need a broad blueprint of what one means and what it can look like. Such an expansive framework need not be tied to any particular task but delivers a ready contour for teams to build and refine. It includes defining the persona an agent takes, its customer interactions, and the skills and capabilities it possesses. It also includes understanding the permissions (access to data it\u2019s granted) and accountability and checks it has to get the tasks done with accuracy.<\/p>\n\n\n\n<p>Blueprint in hand, it\u2019s time to take the first shot. Creating an agent involves drafting a vision for what the product will look like by specifying exactly what the agent will do and how. The artisan\u2019s role at this stage is to ensure the agent has the right contextual knowledge and the right data. This information sets up the right data and actions for the agent to execute and instructions for how the agent should behave under prescribed circumstances.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t92% of Developers Report AI Agents Will Help Advance Their Careers.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Agentforce Studio is the workshop where developer artisans can tailor out-of-the-box or build fully custom agents on <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, Salesforce\u2019s AI agent platform, tuning them with their domain-specific expertise. The more thorough the instructions, the deeper the context, the better the final product. Moreover, Agentforce Studio is open and extensible, with the ability to bring in data and actions across the enterprise ecosystem.&nbsp;<\/p>\n\n\n\n<p>Once the agent starts taking shape, it\u2019s time for developers to ensure a working model. A note of caution: At this stage, agents aren&#8217;t ready for primetime and risk causing damage to established code and protocols if testing proceeds without any guardrails. To avoid adverse outcomes and limit damage from development mistakes if they do occur, Salesforce offers developer tools like <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ai.agent_testing_center.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Testing Center<\/a>, where teams can use AI to generate a series of relevant trial cases that can put the agent through its paces before it\u2019s released.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-art-of-refinement-solving-the-day-two-problem\"><strong>The art of refinement \u2014 solving the \u2018day two problem\u2019<\/strong><\/h2>\n\n\n\n<p>Building an agent is the first step in the lifecycle. Once in use, an agent will likely need to be refined and optimized to deliver the value it\u2019s designed for. Some agents may work perfectly right off the bat in specific contexts while others may not. An agentic system is nondeterministic at its core, which means its output isn&#8217;t exactly the same every time. It needs to be <strong>observed, evaluated <\/strong>while at work, and <strong>when needed, retrained to <\/strong>ensure results meet established goals and guidelines.<\/p>\n\n\n\n<p>Determining which contexts are troublesome <strong>and<\/strong> <strong>need refinement <\/strong>isn&#8217;t easy and is why Salesforce offers developers observability tools. Many look specifically for instances where agents aren\u2019t working as they should. <strong>Specialized models in Agentforce serve as a judge, rating factors<\/strong>: Is the agent following directions? Is it pulling in the right tools, constructing the right inputs? Is it arriving at the outcomes it\u2019s programmed for? If developers detect a problem, they march the agent back to the testing center drawing board to create more trial cases and analyze and fix the root cause of failure.&nbsp;<\/p>\n\n\n\n<p>Developer artisans can tune agents to do more and add new features, but they need environments in which such upgrades don\u2019t lead to regressing on what\u2019s already in production. Much like product design, crafting a successful agent is an iterative process, tinkering with functional parameters to deliver expected outcomes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Much like product design, crafting a successful agent is an iterative process, tinkering with functional parameters to deliver expected outcomes.<\/p>\n<cite>Jayesh Govindarajan, EVP Engineering, Salesforce AI<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-artisan-to-guildmaster-managing-a-fleet-of-agents\"><strong>From artisan to guildmaster \u2014 managing a fleet of agents<\/strong><\/h2>\n\n\n\n<p>Once a few optimized and polished agents roll out of the workshop, teams now have a fleet to manage. Agents may make autonomous decisions, but they still need a human in the loop at times. Developers need to keep a constant eye on the ball and make agents\u2019 operations visible, much like a single pane of glass that gathers field telemetry data for analysis. They can then detect rogue agents and intervene when the agent isn&#8217;t doing well and needs more human involvement in the loop.<\/p>\n\n\n\n<p>With an expanding toolkit, developers can refine their craft across the entire agent lifecycle \u2014 from testing to observability and back to the builder experience with Agentforce Studio. Unlike generic coding assistants, this solution is designed for the enterprise, with security and governance built in through the <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> and <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/trusted-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Trust Layer<\/a>. The result: less time spent on compliance hurdles, and more time shaping smarter applications, integrations, and agents.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92984\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Engine and Asymbl Are Putting Slackbot to Work\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tU.S. Department of Labor Taps Agentforce to Enhance Citizen Support\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/89940\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-first-ai-apprenticeship\"><strong>The first AI apprenticeship<\/strong><\/h2>\n\n\n\n<p>With agents in the mix, developers need the right toolkit to become true artisans. This is where a partnership with <a href=\"https:\/\/www.salesforce.com\/blog\/ai-revolution-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">forward-deployed engineers<\/a> at Salesforce helps. These experts <a href=\"https:\/\/www.salesforce.com\/blog\/agentforce-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\">share their knowledge of the craft with customers<\/a>, set up success criteria, and show how to set up metrics and use our observability tools. Just as code needs to make its way through the software development lifecycle, so too do agents. Fleets of agents making decisions and executing tasks autonomously can&#8217;t replace the value of a true developer craftsman.&nbsp;<\/p>\n\n\n\n<p>With the right tools, developer artisans can spearhead the human-led process of refinement, observation, and optimization that \u201cchisels\u201d agents into being \u2014 and into action.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about <a href=\"https:\/\/developer.salesforce.com\/blogs\/2025\/10\/unleash-your-innovation-with-agentforce-vibes-vibe-coding-for-the-enterprise\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Vibes<\/a>, Salesforce&#8217;s vibe coding solution for the enterprise<\/li>\n\n\n\n<li>Download a five-step <a href=\"https:\/\/www.salesforce.com\/blog\/agent-and-application-lifecycle-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">playbook to tackle ALM for AI agents and apps<\/a><\/li>\n\n\n\n<li>Find more insights on the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/changing-role-of-developers-with-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">developer\u2019s changing role<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/codegenie-developer-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">tools to help<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways There\u2019s a narrative that autonomous, self-supporting AI agents will eventually build themselves, putting developers out to pasture.&nbsp; Nothing could be further from the truth.&nbsp; Sure, companies can use one-shot, vibe-coded agents, but effective enterprise AI agents require more than letting a first-pass version run loose. Much like a specialty craft, the best production-grade [&hellip;]<\/p>\n","protected":false},"author":761,"featured_media":89942,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[20528,21187,1732],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21200],"sf_visibility":[],"coauthors":[14952],"class_list":["post-89940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agents","sf_topic-ai","sf_topic-future-of-work","sf_product-agentforce","sf_location-global","sf_collection-fy26-q3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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