{"id":90102,"date":"2025-10-13T08:00:00","date_gmt":"2025-10-13T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=90102"},"modified":"2025-10-14T07:01:18","modified_gmt":"2025-10-14T14:01:18","slug":"agentic-enterprise-architecture","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/","title":{"rendered":"Why CIOs Must Architect for the Agentic Enterprise"},"content":{"rendered":"\n<p>The bedrock of traditional IT architecture is cracking under the pressures of AI implementation.&nbsp;<\/p>\n\n\n\n<p>Built for predictable, human-driven tasks, legacy architecture is fundamentally unprepared for the dynamic, nondeterministic nature of <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>. Today\u2019s architecture is organized into seven rigid layers (infrastructure, data, integration, applications, and experience, cross-cut by security and IT operations). This is creating problems for AI that include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Siloed intelligence:<\/strong> Custom <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/ai-models\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI models<\/a> are often &#8220;bolted onto&#8221; specific applications, creating isolated solutions that prevent them from being shared or easily upgraded and governed consistently.<\/li>\n\n\n\n<li><strong>Lack of semantic cohesion:<\/strong> Without a common semantic layer, agents cannot reason over disparate datasets and are limited to narrow, single-purpose tasks.<\/li>\n\n\n\n<li><strong>Governance in a nondeterministic world:<\/strong> The dynamic nature of agents requires a new way to orchestrate and govern complex workflows that span agents, humans, and deterministic systems.<\/li>\n<\/ul>\n\n\n\n<p>To close these gaps, enterprises must evolve their core architecture. This requires moving beyond the familiar seven-layer model to a new architecture that will enable AI agents to sense, reason, and act with increasing autonomy.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-four-new-architectural-layers-for-the-agentic-enterprise\"><strong>The four new architectural layers for the Agentic Enterprise<\/strong><\/h4>\n\n\n\n<p>To complement the existing seven layers of today\u2019s IT infrastructure, companies must add four new layers, each designed to address the specific challenges of deploying and scaling <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"90104-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"496\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=1024\" alt=\"Traditional seven-layer architecture versus new 11-layer Agentic Enterprise architecture\" class=\"wp-image-90104\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png 1120w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=300&amp;h=145 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=768&amp;h=372 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=1024&amp;h=496 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=264&amp;h=128 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=500&amp;h=242 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=678&amp;h=328 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=150&amp;h=73 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=399&amp;h=193 399w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Traditional seven-layer architecture versus new 11-layer Agentic Enterprise architecture<\/em><\/figcaption><\/figure>\n<div id=\"90104-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1120\" height=\"542\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=1024\" alt=\"Traditional seven-layer architecture versus new 11-layer Agentic Enterprise architecture\" class=\"wp-image-90104\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png 1120w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=300&amp;h=145 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=768&amp;h=372 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=1024&amp;h=496 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=264&amp;h=128 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=500&amp;h=242 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=678&amp;h=328 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=150&amp;h=73 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/image_7e1cee.png?w=399&amp;h=193 399w\" sizes=\"auto, (max-width: 1120px) 100vw, 1120px\" \/><figcaption class=\"wp-element-caption\"><em>Traditional seven-layer architecture versus new 11-layer Agentic Enterprise architecture<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ol class=\"wp-block-list\">\n<li><strong>The Semantic Layer:<\/strong> The agent&#8217;s knowledge layer. This layer provides the unified understanding of data and knowledge across the enterprise, enabling both humans and AI agents to interpret and act on information consistently. For AI agents, this layer is critical to allow agents to understand the meaning of user queries or to understand the business context of enterprise content written for human users so the agent can reason effectively, make inferences not explicitly coded in data, and translate user requests into the right data queries.<\/li>\n\n\n\n<li><strong>The AI\/ML Layer:<\/strong> The enterprise&#8217;s centralized intelligence hub. This layer provides a platform for managing both internally and externally developed models, handling everything from training to real-time monitoring. This approach ensures consistency and security while allowing architects to dynamically swap models based on business context \u2014 for example, using a smaller, more specialized model for a specific task to optimize for cost or latency. Agentic AI platforms leverage the capabilities of this layer to power its agents&#8217; reasoning, providing a consistent and secure way for agents to access the intelligence they need for their tasks.<\/li>\n\n\n\n<li><strong>The Agentic Layer:<\/strong> The operational heart of the agentic workforce. It provides the frameworks, runtimes, and protocols needed to build, manage, and execute AI agents at scale. It handles an agent&#8217;s &#8220;cognitive architecture,&#8221; including its <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">reasoning engine<\/a>, memory, and ability to use tools. It also manages the agent lifecycle, from development and testing to deployment and decommissioning, ensuring that agents are always running in the latest, most optimized state.&nbsp;<\/li>\n\n\n\n<li><strong>The Enterprise Orchestration Layer:<\/strong> The critical control plane. It coordinates, governs, and optimizes complex enterprise workflows spanning AI agents, humans, automation tools, and deterministic systems. It represents business processes in semantically rich models that define both deterministic and dynamic\/agentic steps. By embedding enterprise-wide rules, compliance checks, and policy enforcement directly into complex workflows and injecting human oversight at critical decision points, this layer ensures alignment with business objectives; maintains transparency and governance across all activities; and enables continuous optimization of processes to achieve enterprise-wide efficiency, compliance, and adaptability.<\/li>\n<\/ol>\n\n\n\n<p>With better semantics, AI-powered capabilities, agent development, and governance, enterprises can deploy more sophisticated and trusted AI agents.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-phased-approach-to-transformation\"><strong>A phased approach to transformation<\/strong><\/h4>\n\n\n\n<p>As with any technological change, architectural transformation from a seven-layer to an 11-layer approach to support an Agentic Enterprise requires a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-maturity-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">multistage journey<\/a>. This journey takes into consideration the evolving roles of agents, and IT investments, likewise, should evolve in lockstep with the maturity of agentic deployments.<\/p>\n\n\n\n<p>While the precise roadmap will vary, most organizations can adopt a phased approach that concurrently establishes the necessary architectural foundations and delivers tangible business value at each step.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phase 1: Information Retrieval Agents:<\/strong> The focus is on building a trustworthy data foundation and the basic AI components needed for information retrieval through the agentic, AI\/ML, and semantic layers. A company can deploy simple agents to answer questions, such as a wealth management firm deploying an agent to <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/financial-services\/financial-advisor-assistance\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">summarize client information to prepare a portfolio advisor<\/a> for a client call.<\/li>\n\n\n\n<li><strong>Phase 2: Domain-Specific Agent Workflows:<\/strong> Once trust is established, the architecture shifts from &#8220;read-only&#8221; to &#8220;action-oriented.&#8221; A wealth management firm could deploy an agent to autonomously monitor client portfolios and flag market events. This requires investments in the agentic layer and the application layer to modularize business logic into services and tools.<\/li>\n\n\n\n<li><strong>Phase 3: Cross-Domain Orchestration:<\/strong> The goal here is to automate complex, end-to-end processes that span organizational silos. For example, the wealth management firm can enable an agent to proactively suggest trades for a human advisor to review, connecting the investment portfolio capabilities with the product and risk management capabilities to ensure compliance and optimal returns. Because this phase requires an architecture that supports business processes across different organizational and functional boundaries, not confined to a single one, it requires significant investment in a shared semantic understanding across the enterprise and a centralized orchestration engine for governance.<\/li>\n\n\n\n<li><strong>Phase 4: Multi-Agent, Multi-Domain Orchestration:<\/strong> The final stage focuses on creating a holistic digital simulation (digital twin) of the enterprise for continuous improvement and strategic planning. The architecture must support autonomous collaboration between agents. For the wealth management firm, this would involve a network of agents collaborating to proactively set up a client call, stress-test proposed trades, and verify them against compliance rules. This requires a fully dynamic and self-healing infrastructure, along with advanced agent-to-agent (A2A) communication protocols and an agent self-reflection and adaptation framework, which provides a way for an AI agent to continuously improve its own performance.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93018\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope 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itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/90102\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-building-the-agentic-enterprise\"><strong>Building the Agentic Enterprise<\/strong><\/h4>\n\n\n\n<p>This architectural transformation isn&#8217;t just a technical upgrade; it&#8217;s a strategic journey that helps enterprises truly harness the power of autonomous agents. In fact, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-customer-success-stories\/\" target=\"_blank\" rel=\"noreferrer noopener\">we\u2019re already seeing customers<\/a> start to embark on this transformation journey with <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, from <a href=\"https:\/\/www.salesforce.com\/customer-stories\/hero-fincorp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hero FinCorp<\/a> enabling loan approval in just 30 minutes to <a href=\"https:\/\/www.salesforce.com\/customer-stories\/good360\/\" target=\"_blank\" rel=\"noreferrer noopener\">Good360<\/a> connecting disaster-affected communities with essential supplies up to three times faster.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>This architectural transformation isn&#8217;t just a technical upgrade; it&#8217;s a strategic journey that helps enterprises truly harness the power of autonomous agents.<\/p>\n<cite>Emin Gerba, Chief Architect, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>To achieve these kinds of tangible results, IT leaders and architects need a clear path forward. Resources like the <a href=\"https:\/\/architect.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Architecture Center<\/a> help them navigate the new agentic AI complexities. The site provides a comprehensive blueprint of principles and best practices, including security, reliability, and scalability, needed to build trusted, scalable solutions.<\/p>\n\n\n\n<p>By leveraging the right framework and the right tools \u2014 from <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> as the foundational enterprise data platform and <a href=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft Agent Fabric<\/a> as the orchestration layer to Agentforce as a platform for building and deploying AI agents, for example \u2014 every company can become a secure, intelligent, and agile <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-background is-style-default\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-building-the-agentic-enterprise-0\">Building the Agentic Enterprise<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/13\/agentic-enterprise-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=1024\" alt=\"Agentic Enterprise Announcement\" class=\"wp-image-90165\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Welcome-to-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-welcome-to-the-agentic-enterprise-with-agentforce-360-salesforce-elevates-human-potential-in-the-age-of-ai\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/13\/agentic-enterprise-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Welcome to the Agentic Enterprise: With Agentforce 360, Salesforce Elevates Human Potential in the Age of AI<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/openai-partnership-expansion-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=1024\" alt=\"Salesforce and OpenAI announce strategic partnership expansion.\" class=\"wp-image-90265\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Salesforce-and-OpenAI-announce-partnership-to-bring-Enterprise-Intelligence-to-ChatGPT.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-and-openai-partner-across-enterprise-work-and-commerce\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/openai-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce and OpenAI Partner Across Enterprise Work and Commerce<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/williams-sonoma-inc-agentforce-customer-support\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=1024\" alt=\"Williams-Sonoma, Inc., Deploys Agentforce 360 for Customer Support\" class=\"wp-image-90242\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Williams-Sonoma-Inc.-Deploys-Salesforce-Agentforce-Across-Its-Brand-Portfolio-Elevating-its-Premium-Customer-Support-to-the-Next-Level.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-williams-sonoma-inc-deploys-agentforce-360-across-its-brand-portfolio\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/williams-sonoma-inc-agentforce-customer-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Williams-Sonoma, Inc. Deploys Agentforce 360 Across Its Brand Portfolio<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/anthropic-regulated-industries-partnership-expansion-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=1024\" alt=\"View of user interacting with Claude in Slack\" class=\"wp-image-90286\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/Anthropic-Brings-Full-Salesforce-Apps-Into-Claude-and-Drives-Trusted-Industry-Tailored-AI-Agents-Experiences-in-Agentforce.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-anthropic-and-salesforce-expand-strategic-partnership\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/anthropic-regulated-industries-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anthropic and Salesforce Expand Strategic Partnership<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dive deeper into the&nbsp;<a href=\"https:\/\/architect.salesforce.com\/fundamentals\/agentic-enterprise-it-architecture\" target=\"_blank\" rel=\"noreferrer noopener\">architectural blueprint for the Agentic Enterprise<\/a><\/li>\n\n\n\n<li>Learn about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-maturity-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Maturity Model<\/a><\/li>\n\n\n\n<li>Read about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-fabric-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">new MuleSoft Agent Fabric<\/a><\/li>\n\n\n\n<li>Explore why Salesforce and an alliance of industry leaders are co-leading the <a href=\"https:\/\/www.salesforce.com\/blog\/agentic-future-demands-open-semantic-layer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Open Semantic Interchange (OSI)<\/a><\/li>\n\n\n\n<li>Dive into the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-cloud-infrastructure-for-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">cloud infrastructure for the Agentic Enterprise<\/a><\/li>\n\n\n\n<li>Read <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">why metadata is key to building a massive AI agent ecosystem<\/a><\/li>\n\n\n\n<li>Learn <a href=\"https:\/\/www.salesforce.com\/news\/stories\/zero-copy-cio-agentic-ai-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">why CIOs need to incorporate zero copy<\/a> into their AI and data strategies<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The bedrock of traditional IT architecture is cracking under the pressures of AI implementation.&nbsp; Built for predictable, human-driven tasks, legacy architecture is fundamentally unprepared for the dynamic, nondeterministic nature of AI agents. Today\u2019s architecture is organized into seven rigid layers (infrastructure, data, integration, applications, and experience, cross-cut by security and IT operations). This is creating [&hellip;]<\/p>\n","protected":false},"author":761,"featured_media":90105,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[21212,20528,21187,1791],"sf_product":[1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21200],"sf_visibility":[],"coauthors":[21211],"class_list":["post-90102","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-dreamforce","sf_product-salesforce-platform","sf_location-global","sf_collection-fy26-q3"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce unpacks the architecture for the Agentic Enterprise - Salesforce<\/title>\n<meta name=\"description\" content=\"The bedrock of traditional IT architecture is cracking under the pressures of AI implementation.&nbsp; Built for predictable, human-driven tasks, legacy\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why CIOs Must Architect for the Agentic Enterprise\" \/>\n<meta property=\"og:description\" content=\"The bedrock of traditional IT architecture is cracking under the pressures of AI implementation.&nbsp; Built for predictable, human-driven tasks, legacy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-13T15:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-14T14:01:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/The-Four-New-Architectural-Layers-for-the-Agentic-Enterprise.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emin Gerba, Chief Architect, Salesforce\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emin Gerba, Chief Architect, Salesforce\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/824c67b29170d9bfa99828732adbb241\"}],\"headline\":\"Why CIOs Must Architect for the Agentic Enterprise\",\"datePublished\":\"2025-10-13T15:00:00+00:00\",\"dateModified\":\"2025-10-14T14:01:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\"},\"wordCount\":1292,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/The-Four-New-Architectural-Layers-for-the-Agentic-Enterprise.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/\",\"name\":\"Salesforce unpacks the architecture for the Agentic Enterprise - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-architecture\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/10\/The-Four-New-Architectural-Layers-for-the-Agentic-Enterprise.png\",\"datePublished\":\"2025-10-13T15:00:00+00:00\",\"dateModified\":\"2025-10-14T14:01:18+00:00\",\"description\":\"The bedrock of traditional IT architecture is cracking under the pressures of AI implementation.&nbsp; 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