{"id":90849,"date":"2025-11-06T08:15:00","date_gmt":"2025-11-06T16:15:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=90849"},"modified":"2025-11-12T10:35:11","modified_gmt":"2025-11-12T18:35:11","slug":"gartner-magic-quadrant-digital-commerce-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/gartner-magic-quadrant-digital-commerce-2025\/","title":{"rendered":"Salesforce Named a Leader in Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce for the 10th Consecutive Year"},"content":{"rendered":"\n<p>Salesforce today announced it was positioned as a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce, marking the 10th consecutive year the company has been recognized for its vision and execution in the space. Salesforce was positioned furthest to the right within the quadrant on Completeness of Vision.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/commerce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Commerce<\/a> (previously Commerce Cloud) is a leading <a href=\"https:\/\/www.salesforce.com\/commerce\/unified-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">unified commerce<\/a> platform for B2C and B2B companies, built to grow revenue, lower total cost of ownership, and achieve faster time-to-value in the new agentic era of commerce.<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong><a href=\"https:\/\/www.salesforce.com\/commerce\/what-is-digital-commerce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Digital commerce<\/a> will represent 20.5% of total global retail sales in 2025, <a href=\"https:\/\/www.emarketer.com\/content\/ecommerce-account-more-than-20--of-worldwide-retail-sales-despite-slowdown\" target=\"_blank\" rel=\"noreferrer noopener\">according to eMarketer<\/a>, and the digital commerce market is projected to reach $6.42 trillion.&nbsp;<\/p>\n\n\n\n<p>The continued acceleration of digital commerce underscores the vital need for a unified, scalable, and adaptable strategy for both B2C and B2B. As B2B sales increasingly shift online and consumers demand seamless, personalized experiences, companies require a single platform to manage complexity and drive growth across all channels.<\/p>\n\n\n\n<p>Agentforce Commerce empowers B2C and B2B companies to grow their online presence and maximize revenue opportunities on all channels and surfaces through four core differentiators:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Agentforce 360 Platform<\/strong><\/a><strong>:<\/strong> Salesforce\u2019s agentic platform delivers highly personalized and autonomous experiences at scale, with the capability to seamlessly extend and syndicate commerce to new consumer AI channels.<\/li>\n\n\n\n<li><strong>Unified Commerce:<\/strong> Agentforce Commerce encompasses a natively unified platform, consolidating essential retail functions like <a href=\"https:\/\/www.salesforce.com\/commerce\/order-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Order Management<\/a> (OMS), <a href=\"https:\/\/www.salesforce.com\/retail\/cloud-pos\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Point of Sale<\/a> (POS), <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a>, loyalty, and payments under single pricing models for a comprehensive, streamlined solution.<\/li>\n\n\n\n<li><strong>Global Reach: <\/strong>Built to support the world\u2019s most complex operations, Salesforce offers unmatched global capabilities, including multi-site architectures, support for 60+ languages and 150+ currencies, and an extensive network of industry accelerators and partners across multiple regions and sectors.<\/li>\n\n\n\n<li><strong>Enterprise Scale<\/strong>: Agentforce Commerce provides a secure, highly available, and resilient architecture, ensuring the necessary scale and flexibility to handle high-volume B2C and complex B2B peak demands, enabling organizations to focus on design and customer experience rather than infrastructure.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce Commerce is the unified platform built for this new era, natively connecting digital commerce, point-of-sale, and order management with actionable data and agentic AI.<\/p>\n<cite>Nitin Mangtani, EVP &amp; GM, Agentforce Commerce<\/cite><\/blockquote>\n\n\n\n<p><strong>Salesforce perspective:<\/strong>&nbsp;<\/p>\n\n\n\n<p>&#8220;The commerce industry is rapidly moving toward agentic experiences. Agentforce Commerce is the unified platform built for this new era, natively connecting digital commerce, point-of-sale, and order management with actionable data and <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a>. This unique combination delivers the enterprise scale, intelligent capabilities, and global reach that B2B and B2C brands need to achieve maximum efficiency and long-term customer value.&#8221; \u2014 Nitin Mangtani, EVP &amp; GM, Agentforce Commerce<\/p>\n\n\n\n<p><strong>Innovation in action:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce recently announced several <a href=\"https:\/\/www.salesforce.com\/commerce\/innovations\/#b2ccommerce?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">new innovations at Dreamforce<\/a>, including Guided Shopping Agent, Zero Copy Data Access, Agentic Order Routing,\u00a0Agentic Boost &amp; Bury, and Customizable Storefront Components.<\/li>\n\n\n\n<li>Salesforce also announced <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/stripe-openai-agentic-commerce-protocol-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">support for the Agentic Commerce Protocol<\/a> alongside Stripe and OpenAI. This will allow digital retailers on Agentforce Commerce to surface their product catalog to consumers in ChatGPT for Instant Checkout.<\/li>\n<\/ul>\n\n\n\n<p><strong>Customer perspective:&nbsp;<\/strong><\/p>\n\n\n\n<p>According to Gartner\u00ae Peer Insights\u2122, Salesforce customers see the value of Agentforce Commerce:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cIt is standard in the industry. Offers a wide variety of integrations, including with the CRM. Covers all our needs in terms of e-commerce, from payment to fulfillment.\u201d\n<ul class=\"wp-block-list\">\n<li>&#8220;Leader on the Market&#8221; (<a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/product\/salesforce-b2c-commerce-cloud\/review\/view\/5983534\" target=\"_blank\" rel=\"noreferrer noopener\">An IT manager from a 1B-3B USD retail company, giving the Salesforce B2C Commerce Platform 4\/5 Rating<\/a>)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cIts shared architecture can handle [a] high volume of customers and provides automatic scaling of resources. Data encryption by Salesforce makes it more secured. AI capabilities are an added advantage.\u201d\n<ul class=\"wp-block-list\">\n<li>&#8220;Salesforce B2C Commerce: A Cloud-Based, Feature-Rich Solution&#8221; (<a href=\"https:\/\/www.gartner.com\/reviews\/market\/digital-commerce\/vendor\/salesforce\/product\/salesforce-b2c-commerce-cloud\/review\/view\/5866092\" target=\"_blank\" rel=\"noreferrer noopener\">A customer service and support associate at the 30B+ USD consumer goods company, giving the Salesforce B2C Commerce Platform 5\/5 Rating<\/a>)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91836\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/google-universal-commerce-protocol-support-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Support for Google&#039;s Universal Commerce Protocol\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" 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https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/Salesforce-Announces-Support-for-Googles-Universal-Commerce-Protocol-Bringing-Product-Discovery-and-Transactions-into-Every-AI-Conversation.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/google-universal-commerce-protocol-support-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Announces Support for Google&#8217;s Universal Commerce Protocol to Bring Product Discovery and Checkout into Conversational AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"91689\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/2025-holiday-shopping-data\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=1024\" class=\"content-card__image\" alt=\"All Wrapped Up Holiday Shopping Season 2025\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/01\/All-Wrapped-Up-Holiday-Shopping-Season-Press-Release.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/2025-holiday-shopping-data\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHoliday Season Rakes in Record $1.29T for Retailers, Salesforce Data Shows\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/90849\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-additional-information\"><strong>Additional information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View a <a href=\"https:\/\/www.salesforce.com\/form\/commerce\/gartner-digital-commerce-mq\/\" target=\"_blank\" rel=\"noreferrer noopener\">complimentary copy<\/a> of the 2025 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce report<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/commerce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Commerce<\/a><\/li>\n\n\n\n<li>Discover the <a href=\"https:\/\/www.salesforce.com\/commerce\/innovations\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">latest Agentforce Commerce innovations<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>Gartner Disclaimer<\/em><\/p>\n\n\n\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><em>GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced it was positioned as a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Digital Commerce, marking the 10th consecutive year the company has been recognized for its vision and execution in the space. Salesforce was positioned furthest to the right within the quadrant on Completeness of Vision.&nbsp; Agentforce Commerce (previously Commerce Cloud) [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":90888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[],"sf_topic":[1752,1746],"sf_product":[1760],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21201],"sf_visibility":[],"coauthors":[],"class_list":["post-90849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_topic-awards-and-recognition","sf_topic-commerce","sf_product-agentforce-commerce","sf_location-global","sf_collection-fy26-q4"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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