{"id":91008,"date":"2025-11-14T05:00:00","date_gmt":"2025-11-14T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=91008"},"modified":"2025-11-14T16:49:12","modified_gmt":"2025-11-15T00:49:12","slug":"everse-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/","title":{"rendered":"Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.salesforceairesearch.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce AI Research<\/a> today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation, stress-testing, and reinforcement learning.&nbsp;<\/p>\n\n\n\n<p>&#8220;<a href=\"https:\/\/www.salesforce.com\/blog\/jagged-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jagged intelligence<\/a>&#8221; \u2014 a phenomenon where AI excels at complex tasks but stumbles on simple ones \u2014 creates unacceptable business risk.<br><br>eVerse directly addresses this reliability crisis, building the trust required to make the <a href=\"https:\/\/www.salesforce.com\/ap\/agentforce\/agentic-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> possible \u2014 a business where human employees and AI agents can finally work together in a seamless, collaborative ecosystem. eVerse builds trust in AI outputs through a continuous loop of synthesizing data, measuring performance, and optimizing agent behavior.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-stress-testing-agents-with-synthetic-conversations\"><strong>Stress-testing agents with synthetic conversations<\/strong><\/h2>\n\n\n\n<p>eVerse has been used to power the development of <a href=\"https:\/\/www.salesforce.com\/agentforce\/voice\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Voice<\/a>, enabling it to handle unpredictable customer interaction scenarios \u2014 from spotty phone connections to background noise to diverse accents \u2014 with enterprise-grade reliability.The need for resilient, reliable voice agents has never been greater. Despite the explosion of digital channels, most customer interactions still begin with a phone call. When stakes are high, calling a help line remains the go-to channel for most people.<\/p>\n\n\n\n<p>eVerse gives Agentforce Voice the ability to handle even the most unusual voice conversations. The <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> are trained and stress-tested in eVerse\u2019s virtual environments that mirror the noise, accents, crosstalk, and complexity of real-world operations.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Wk7VirRh4NHPZEfzxExH6J.jpg\"  data-uuid=\"Wk7VirRh4NHPZEfzxExH6J\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>Before launching, Agentforce Voice was put through thousands of conversations simulated through eVerse, allowing teams to identify and fix errors early and deliver the enterprise-grade reliability customers demand.<\/p>\n\n\n\n<p>&#8220;With eVerse, we were able to explore many nuances of human conversation before Agentforce Voice reached production,\u201d said Madhav Thattai, COO of Salesforce AI. \u201cThis type of rigor is what turns breakthrough research into scalable products and dependable customer experiences. It\u2019s how we\u2019re expanding that same level of responsiveness and consistency across the full observability stack to solve our customers\u2019 most complex needs.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-optimizing-agent-performance-with-ucsf-health\"><strong>Optimizing agent performance with UCSF Health<\/strong><\/h2>\n\n\n\n<p>eVerse is currently in pilot testing with customers such as UCSF Health, where the team is partnering with clinical experts to train and refine AI agents that simplify healthcare billing \u2014 a domain where reliability and accuracy are critical.<\/p>\n\n\n\n<p>Industry data shows that only 60\u201370% of healthcare contact center inquiries are routine and can be fully handled by AI agents, as much of the knowledge isn\u2019t formally documented. To increase coverage, eVerse optimizes accurate AI agent behavior and adapts to complex scenarios over time with reinforcement learning from human feedback (RLHF), achieving up to 88% coverage across routine and complex tasks according to preliminary evaluations.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>When used responsibly, we believe <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> can help our teams simplify one of the most complex parts of healthcare, creating a billing experience that feels seamless and truly patient-centered.<\/p>\n\n\n\n<p><sub>Sara Murray, MD, MAS, VP &amp; Chief Health AI Officer at UCSF Health<\/sub><\/p>\n<\/blockquote>\n\n\n\n<p>&#8220;When used responsibly, we believe <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> can help our teams simplify one of the most complex parts of healthcare, creating a billing experience that feels seamless and truly patient-centered,&#8221; said Sara Murray, MD, MAS, VP &amp; Chief Health AI Officer at UCSF Health.<\/p>\n\n\n\n<p>&#8220;Our partnership with UCSF Health demonstrates how applied science translates directly to customer value, proving that when you train agents in environments that mirror real-world complexity, they perform reliably when it matters most,\u201d said Silvio Savarese, Chief AI Scientist, Salesforce.<\/p>\n\n\n\n<p>This continuous loop \u2014 synthesizing environments, measuring performance, and optimizing behavior \u2014 transforms agents from generic language models into enterprise-specialized systems ready for production deployment.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92858\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/ai-foundry-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Launches AI Foundry to Accelerate Enterprise AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/ai-foundry-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce AI Research Launches AI Foundry to Accelerate System-Level Enterprise AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92303\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/state-of-marketing-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=1024\" class=\"content-card__image\" alt=\"75% of Marketers Have Adopted AI Yet Still Use It To Send One-Way, Generic Campaigns\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/AI-Rewrites-Marketing-Rules-75-of-Marketers-Have-Adopted-AI-Yet-Still-Use-It-To-Send-One-Way-Generic-Campaigns.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/state-of-marketing-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t75% of Marketers Have Adopted AI, Yet Still Use It to Send Generic Campaigns\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/91008\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-path-to-enterprise-general-intelligence\"><strong>The path to Enterprise General Intelligence<\/strong><\/h2>\n\n\n\n<p>eVerse is a critical milestone on the path to building the Agentic Enterprise. To make this vision a reality, a new kind of AI is required, which Salesforce AI Research calls <a href=\"https:\/\/www.salesforce.com\/blog\/enterprise-general-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">Enterprise General Intelligence<\/a> (EGI): AI optimized for business applications that excels in both capability and consistency.&nbsp;<\/p>\n\n\n\n<p>While consumer AI optimizes for impressive demonstrations and creative outputs, the Agentic Enterprise demands reliability across every interaction. eVerse bridges this gap by bringing real-world complexity into the development cycle, creating the trusted, predictable performance that enterprises require.<\/p>\n\n\n\n<p>AI adoption depends on an organization\u2019s ability to deploy AI agents that are both highly capable and highly accurate in their domain of expertise. With eVerse, Salesforce AI Research is building that future through rigorous scientific methodology that transforms how enterprise AI gets developed, validated, and deployed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more<\/strong><\/h4>\n\n\n\n<p>Follow <a href=\"https:\/\/www.salesforceairesearch.com\/\">Salesforce AI Research on the web<\/a> and <a href=\"https:\/\/x.com\/SFResearch\">on X <\/a>to explore the latest publications, open-source releases, and scientific contributions advancing the field of enterprise AI.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-additional-resources\"><strong>Additional resources<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/blog\/synthetic-data-for-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">enterprise simulation environments<\/a> The New AI Agent Training Ground: Simulating Enterprise Environments<\/li>\n\n\n\n<li>Explore Enterprise Deep Research on GitHub<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/agentforce\/voice\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Voice<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-salesforce-ai-research\"><strong>About Salesforce AI Research<\/strong><\/h4>\n\n\n\n<p>Salesforce AI Research advances the science of artificial intelligence to power enterprise applications. The team develops breakthrough models, benchmarks, and methodologies that make AI more intelligent, trustworthy, and capable in real-world business environments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation, stress-testing, and reinforcement learning.&nbsp; &#8220;Jagged intelligence&#8221; \u2014 a phenomenon where AI excels at complex tasks but stumbles on simple ones \u2014 creates unacceptable business risk. eVerse directly addresses this reliability crisis, building the trust required [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":91013,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[20528,21187,1726,19141],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21201,2395],"sf_visibility":[],"coauthors":[],"class_list":["post-91008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agents","sf_topic-ai","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_location-global","sf_collection-fy26-q4","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce AI Research Introduces eVerse - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents\" \/>\n<meta property=\"og:description\" content=\"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-14T13:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-15T00:49:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents\",\"datePublished\":\"2025-11-14T13:00:00+00:00\",\"dateModified\":\"2025-11-15T00:49:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\"},\"wordCount\":818,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\",\"name\":\"Salesforce AI Research Introduces eVerse - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png\",\"datePublished\":\"2025-11-14T13:00:00+00:00\",\"dateModified\":\"2025-11-15T00:49:12+00:00\",\"description\":\"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png\",\"width\":1200,\"height\":675,\"caption\":\"Salesforce AI Research Introduces eVerse\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce AI Research Introduces eVerse - Salesforce","description":"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents","og_description":"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,","og_url":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2025-11-14T13:00:00+00:00","article_modified_time":"2025-11-15T00:49:12+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/"},"author":{"name":"","@id":""},"headline":"Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents","datePublished":"2025-11-14T13:00:00+00:00","dateModified":"2025-11-15T00:49:12+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/"},"wordCount":818,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/","url":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/","name":"Salesforce AI Research Introduces eVerse - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","datePublished":"2025-11-14T13:00:00+00:00","dateModified":"2025-11-15T00:49:12+00:00","description":"Salesforce AI Research today announced eVerse, an enterprise simulation environment for voice and text agent training through synthetic data generation,","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","width":1200,"height":675,"caption":"Salesforce AI Research Introduces eVerse"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/Salesforce-AI-Research-Introduces-eVerse-a-Simulation-Environment-for-Enterprise-Ready-Voice-and-Text-Agents.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/91008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=91008"}],"version-history":[{"count":9,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/91008\/revisions"}],"predecessor-version":[{"id":91060,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/91008\/revisions\/91060"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/91013"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=91008"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=91008"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=91008"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=91008"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=91008"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=91008"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=91008"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=91008"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=91008"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=91008"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=91008"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=91008"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=91008"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=91008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}