{"id":91120,"date":"2025-11-20T05:00:00","date_gmt":"2025-11-20T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=91120"},"modified":"2025-11-20T14:05:21","modified_gmt":"2025-11-20T22:05:21","slug":"2025-cyber-week-predictions","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/2025-cyber-week-predictions\/","title":{"rendered":"Salesforce Data: Amid Record-Breaking Cyber Week, AI Agents Expected to Influence $73B in Sales"},"content":{"rendered":"\n

Salesforce today reported that the 2025 Cyber Week, Thursday, November 27 through Monday, December 1, is expected to drive a record-breaking $334 billion in global sales, $73 billion of which is attributed to the influence of AI and agents<\/a> (up 22% from 2024). Retailers with agents on their own properties already experienced seven times the U.S. sales growth (13%) compared with those without (2%) in the last seven weeks.<\/p>\n\n\n\n

Powered by aggregate data from Agentforce, Agentforce Commerce, Agentforce Service, and Agentforce Marketing, the Salesforce Shopping Index<\/a> analyzes the activity of over 1.5 billion global shoppers across 1.5 trillion page views. <\/p>\n\n\n\n

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Digital traffic has skyrocketed, indicating shoppers are engaging early to see what’s new and build out their wish lists.<\/p>\nCaila Schwartz, Director of Consumer Insights and Strategy for Salesforce<\/cite><\/blockquote>\n\n\n\n

Current findings from the index indicate that holiday shopping has steadily gained momentum midway through November, with buying signals significantly stronger than in Fall 2024. From October 1 to November 15, online sales growth increased 3% year over year (YOY) in the United States and 6% YOY globally. During this same period, digital traffic to commerce sites (page views) saw substantial growth, nearly doubling in the U.S. and tripling globally. <\/p>\n\n\n\n

This indicates strong shopper intent for Cyber Week. <\/p>\n\n\n\n

“Digital traffic has skyrocketed, indicating shoppers are engaging early to see what’s new and build out their wish lists. This year, more shoppers are leaning on AI and agents to research products, help them budget, and prepare for the holiday season\u2014a trend retailers are addressing by building their own agentic experiences for shoppers using platforms like Agentforce Commerce. Combined with Cyber Week sales projections, we expect highly motivated shoppers who are ready to spend, despite rising prices,\u201d said Caila Schwartz, Director of Consumer Insights and Strategy for Salesforce.<\/p>\n\n\n\n

Salesforce\u2019s Cyber Week 2025 Predictions<\/strong><\/h2>\n\n\n\n