{"id":91570,"date":"2025-12-22T10:00:00","date_gmt":"2025-12-22T18:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=91570"},"modified":"2025-12-23T09:11:39","modified_gmt":"2025-12-23T17:11:39","slug":"2025-recap","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/2025-recap\/","title":{"rendered":"Building the Agentic Enterprise: Salesforce News and Stories That Shaped 2025"},"content":{"rendered":"\n<p>2025 was the year Salesforce translated its <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> vision into reality. What emerged was not merely an expanded product line ready for the era of <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> but an entirely new operating model: the <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s a look at news and stories published along the journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-platform-gambit-and-strategic-plays\"><strong>The Platform Gambit and Strategic Plays<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>While the industry focused on the changing capabilities of specific large language models (LLMs) \u2014 such as those introduced by DeepSeek \u2014 Salesforce championed its <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unlocking-digital-labor-opportunity\/\" target=\"_blank\" rel=\"noreferrer noopener\">unified, LLM-agnostic platform<\/a>, which offered customers <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unified-platform-unlocks-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">flexibility and independence from any single model<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/rEDHPguYgndbUK1bUiwkdn.jpg\"  data-uuid=\"rEDHPguYgndbUK1bUiwkdn\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>By March, Salesforce unveiled a visions for how <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> could usurp apps as the new <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-user-interface\/\" target=\"_blank\" rel=\"noreferrer noopener\">user interface<\/a> for companies interacting with their data. This <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-behind-the-scenes\/\" target=\"_blank\" rel=\"noreferrer noopener\">promise of AI agents working behind the scenes<\/a> to deliver business outcomes began to take shape.<\/p>\n\n\n\n<p>TDX \u201925, Salesforce\u2019s spring developer conference, served as a critical launchpad for this vision. Salesforce not only unveiled <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/05\/agentforce-2dx-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">the latest Agentforce iteration<\/a> but also made a market-defining move: <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">the launch of the world&#8217;s first agent marketplace, AgentExchange<\/a>. With this new ecosystem addition, partners and developers could participate in the $6 trillion digital labor market and help extend the reach of Agentforce around the world.<\/p>\n\n\n\n<p>Soon, CIOs were outlining a concrete path to agentic AI adoption. At events at and around TDX, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-labor-cio-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce customer CIOs shared their guiding perspective<\/a>, sharing best practices for other companies looking to add AI agents. Shortly afterward, Salesforce released its own guide for CIOs, a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-maturity-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">four-step roadmap for success in the agentic era<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-data-foundation-fueling-the-engine\"><strong>The Data Foundation: Fueling the Engine<\/strong><\/h2>\n\n\n\n<p>In April, Salesforce\u2019s data-centric AI strategy <a href=\"https:\/\/www.salesforce.com\/news\/stories\/data-cloud-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">gained momentum<\/a>. The central talking point \u2014 data as the fuel for the AI engine \u2014 intensified, and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">scaling metadata for agentic AI<\/a> became a focus.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWhy Customers Say Unified Data Is Critical for AI Agents\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/customers-on-unified-data-for-agents\/\" target=\"_blank\">\n\t\t\t\t<span>GO DEEPER<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Data and metadata also provided the answer to another question on many leaders\u2019 minds: <a href=\"https:\/\/www.salesforce.com\/news\/stories\/enterprise-knowledge-for-trustworthy-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Is AI trustworthy<\/a> enough for the enterprise? In May, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/05\/27\/salesforce-signs-definitive-agreement-to-acquire-informatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce announced its intent to acquire Informatica<\/a>, further establishing the company\u2019s focus on providing unifying and standardizing data and metadata from different sources.<\/p>\n\n\n\n<p>As summer kicked off, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">the news about the release of Agentforce 3<\/a> became the year&#8217;s most-read product announcement. The release featured a new command center for the kind of testing and observability that would help ensure agents meet their objectives in a trusted manner. This was swiftly followed by <a href=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-orchestration-capabilities\/\" target=\"_blank\" rel=\"noreferrer noopener\">news of advanced multi-agent collaboration and orchestration capabilities<\/a>, opening up the conversation about Agent2Agent (A2A) protocols and other new models for the Agentic Enterprise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-human-element-nbsp\"><strong>The Human Element&nbsp;<\/strong><\/h2>\n\n\n\n<p>While products were center stage throughout much of the year, Salesforce also emphasized how humans and agents could work best together. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">One piece focused on digital labor<\/a> and how it would impact the larger workforce. The company then shared a blueprint for a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/human-ai-collaboration-blueprint\/\" target=\"_blank\" rel=\"noreferrer noopener\">collaborative AI-human workplace<\/a> and a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/building-the-human-agent-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">playbook to help companies build it<\/a>.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Entry-Level Jobs Are Being Reimagined in the Agentic AI Era\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshaping-entry-level-jobs\/\" target=\"_blank\">\n\t\t\t\t<span>GO DEEPER<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>The human-AI partnership was also apparent in Salesforce\u2019s reporting on its own Agentforce adoption. <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agent-customer-service-salesforce-learnings\/\" target=\"_blank\" rel=\"noreferrer noopener\">A deep dive into the lessons learned<\/a> showed how the company brought agents on board with the customer support team, including the bumps along the way from pilot to production.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bringing-the-agentic-enterprise-to-life-nbsp\"><strong>Bringing the Agentic Enterprise to Life&nbsp;<\/strong><\/h2>\n\n\n\n<p>In July, Salesforce CEO and Co-Chair Marc Benioff coined the term \u201cAgentic Enterprise,\u201d envisioning a world in which companies operate with boundless capacity, precision, and speed by pairing human expertise with AI-powered agents.&nbsp;<\/p>\n\n\n\n<p>Hundreds of companies had already stepped into this role, and thousands more were on the path. This was apparent in coverage of organizations across sectors using Agentforce to create new capabilities, revenue streams, and ways of working:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">How Agentic AI Will Ease Healthcare\u2019s Workforce Crisis<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/telecoms-agentic-ai-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">Why Agentic AI Is Gaining Traction Among Global Telecoms Looking to Reduce Churn and Reignite Growth<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-for-vacation-planning\/\" target=\"_blank\" rel=\"noreferrer noopener\">From Stress to Success: How Agentic AI Is Streamlining Vacation Planning<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-for-tariffs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amid Global Trade Turmoil, an AI Agent Can Help Businesses Respond<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-impact-sustainability-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Meet the Digital Workforce Scaling Up Sustainability and Climate Disaster Response<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/www.salesforce.com\/news\/stories\/kyle-texas-agentforce-city-government\/\" target=\"_blank\" rel=\"noreferrer noopener\">How a Texas Boomtown Used AI to Reinvent City Government<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/aum-biotech-agentforce-sdr-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-adoption-acceleration-for-dreamforce-25\"><strong>Adoption Acceleration for Dreamforce \u201925<\/strong><\/h2>\n\n\n\n<p>In the lead-up to Dreamforce, all attention was on deployments. Salesforce shared <a href=\"https:\/\/www.salesforce.com\/news\/stories\/pricing-update-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">new pricing<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-cloud-infrastructure-for-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">guidance<\/a> to help companies incorporate Agentforce into their budgets.<\/p>\n\n\n\n<p>The company also <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-index-insights-h1-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">released its first Agentic Enterprise Index<\/a>, showing 119% agent growth in the first half of 2025.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--watercliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tBeyond the Org Chart: How AI Agents Could Finally Reshape the Modern Enterprise\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/how-agents-can-reshape-modern-enterprise\/\" target=\"_blank\">\n\t\t\t\t<span>FIND OUT HOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-watercliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-watercliff-large@1x.png\"\n\t\talt=\"Illustration of watercliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>At Dreamforce \u201925, the company features stories and deployments across industries, and <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/13\/agentic-enterprise-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 \u2014 Salesforce\u2019s full suite of apps, AI, and data solutions \u2014 made its debut<\/a>. Slack introduced <a href=\"https:\/\/www.salesforce.com\/news\/stories\/slack-context-aware-ai-apps-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">context-aware apps and AI agents<\/a>; Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/news\/stories\/everse-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI research team detailed advancements<\/a>; and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-ai-voice-agents-future\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Voice<\/a> debuted as a critical, new component of the company\u2019s strategy.<\/p>\n\n\n\n<p>The company also debuted a striking expansion of partnerships with major players like <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/openai-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenAI<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/anthropic-regulated-industries-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anthropic<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/stripe-openai-agentic-commerce-protocol-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Stripe<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/16\/google-gemini-agentforce-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google<\/a>, and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-360-for-aws-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AWS<\/a>, solidifying its ecosystem approach.<\/p>\n\n\n\n<p>Heading into fall, Salesforce shared deeper insights on deployment ROI. Salesforce responded with <a href=\"https:\/\/www.salesforce.com\/news\/stories\/cio-trends-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">CIO trend research<\/a> and key learnings on avoiding <a href=\"https:\/\/www.salesforce.com\/news\/stories\/why-ai-pilots-fail\/\" target=\"_blank\" rel=\"noreferrer noopener\">failure in AI pilots<\/a>, and it reaffirmed its core value of trust with <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-studio-observability-tools-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Studio observability tools<\/a>, ensuring that <a href=\"https:\/\/www.salesforce.com\/news\/stories\/leaders-on-ai-roi\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI ROI<\/a> could continue its ascent. An <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/12\/03\/fy26-q3-earnings\/\" target=\"_blank\" rel=\"noreferrer noopener\">earnings report in December<\/a> validated the progress, showing Agentforce as it\u2019s \u201cfastest growing product ever.\u201d And, a mid-month Agentforce World Tour in New York City showcased partner <a href=\"https:\/\/www.salesforce.com\/news\/stories\/opening-agentforce-360-to-builders\/\" target=\"_blank\" rel=\"noreferrer noopener\">ecosystem<\/a> growth and more customer adoption stories in <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/12\/10\/devry-agentforce-data360-learner-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">education<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/12\/11\/department-of-transportation-agentforce-modernization\/\" target=\"_blank\" rel=\"noreferrer noopener\">government<\/a>.<\/p>\n\n\n\n<p>After a successful 2025, Benioff is bullish about the future. \u201cEveryone knows that they want \u2026 to bring AI in, become more productive, become more efficient, become elevated,\u201d he said in the Q3 earnings call. \u201cBut they all know now, they&#8217;ve got to become Agentic Enterprises. And I don&#8217;t think for a lot of them, two years, three years ago, maybe even a year ago, they really understood that opportunity. And they are now more motivated than ever to do it.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read predictions for the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/future-of-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">future of Salesforce<\/a><\/li>\n\n\n\n<li>Stay in the loop in 2026 by subscribing to <a href=\"https:\/\/www.salesforce.com\/news\/newsletter-sign-up\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce News &amp; Insights<\/a>&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>2025 was the year Salesforce translated its Agentforce vision into reality. What emerged was not merely an expanded product line ready for the era of AI agents but an entirely new operating model: the Agentic Enterprise.&nbsp; Here\u2019s a look at news and stories published along the journey. The Platform Gambit and Strategic Plays While the [&hellip;]<\/p>\n","protected":false},"author":532,"featured_media":91573,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1728],"sf_theme":[21184],"sf_topic":[21212,20528,21187,2798],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[21181],"class_list":["post-91570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-data","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Salesforce 2025 News &amp; Insights Recap - Salesforce<\/title>\n<meta name=\"description\" content=\"2025 was the year Salesforce translated its Agentforce vision into reality. What emerged was not merely an expanded product line ready for the era of AI\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/2025-recap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building the Agentic Enterprise: Salesforce News and Stories That Shaped 2025\" \/>\n<meta property=\"og:description\" content=\"2025 was the year Salesforce translated its Agentforce vision into reality. 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