{"id":91621,"date":"2025-12-29T08:00:00","date_gmt":"2025-12-29T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=91621"},"modified":"2025-12-23T13:39:46","modified_gmt":"2025-12-23T21:39:46","slug":"unique-ways-companies-use-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/unique-ways-companies-use-agentforce\/","title":{"rendered":"5 Unexpected and Unique Ways Companies Use Agentforce\u00a0"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some companies are using Salesforce for unusual tasks, like identifying the right type of glue.<\/li>\n\n\n\n<li>Others are using it for good, connecting relief supplies with people in need or finding a home for surplus materials.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>From Accenture to Engine, companies across the world are using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> for sensible tasks, like enabling sales teams and providing fast, accurate, 24\/7 customer service. Some companies are, however, coloring outside the lines, finding creative uses for Agentforce in specialized industries. Come for the visual glue detectives; stay for the matchmaker for waste: Here are five cool ways companies are putting Agentforce to work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-removery-a-clean-slate-with-agentforce\"><strong>Removery: A Clean Slate with Agentforce<\/strong><\/h2>\n\n\n\n<p>Removery is the world leader in tattoo removal, and the company is using Agentforce to make customer service and support a little more ink-stinctive. Removery has deployed a round-the-clock AI agent to answer FAQs and help locate removal studios. By leveraging Agentforce, Removery aims to boost client conversion by 18%, further making its mark on the industry. It\u2019s even planning SMS agents to help customers book an appointment with just a text so customers can feel confident in their skin.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"91623-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1024\" alt=\"A woman with tattooed arms.\" class=\"wp-image-91623\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg 6720w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Removery is using Agentforce to make customer service more ink-stinctive.\u00a0<\/em><\/figcaption><\/figure>\n<div id=\"91623-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"6720\" height=\"4480\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1024\" alt=\"A woman with tattooed arms.\" class=\"wp-image-91623\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg 6720w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_479783906.jpeg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 6720px) 100vw, 6720px\" \/><figcaption class=\"wp-element-caption\"><em>Removery is using Agentforce to make customer service more ink-stinctive.\u00a0<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-bolton-adhesives-the-glue-guru\"><strong>Bolton Adhesives: The Glue Guru<\/strong><\/h2>\n\n\n\n<p>Bring those broken vases and snapped chair backs to Bolton Adhesives, and the company will fix you up with the right fixative. This is no cut-and-paste situation: Customers upload a photo of the item in question (or fragments thereof), and the Bison AI agent performs specialized image analysis. First, it identifies the material \u2014 wood, steel, glass, and so on. After the analysis, it fetches the right product recommendation from the <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a> vector database, digging through a massive portfolio of 200+ products to surface exactly which glue will provide the perfect bond. The agent is live and operational in the Netherlands, and initial performance has achieved a 93% accuracy rate in product recommendations and an 85% case resolution rate. Talk about a bonding experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-good360-help-is-on-the-way\"><strong>Good360: Help Is on the Way<\/strong><\/h2>\n\n\n\n<p>In the wake of a disaster, getting the right supplies to the right place is a logistical puzzle. Good360 is a nonprofit organization on a mission to close the need gap, and the laborious matching process for thousands of truckloads of goods each year constrained the number of donations it was able to accept and distribute. Now, it will use Agentforce and Data 360 to instantly analyze donor, partner nonprofit, community, and logistics data to generate a curated list of top matches for each donation. It even recommends the nearest drop location to reduce fuel consumption, lowering the carbon footprint by up to 20%.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-magnum-ice-cream-company-keeping-things-cool\"><strong>The Magnum Ice Cream Company: Keeping Things Cool<\/strong><\/h2>\n\n\n\n<p>The Magnum Ice Cream Company is taking &#8220;chilling out&#8221; to a new level. As the world\u2019s largest ice cream business, it manages the biggest fleet of freezers on the planet \u2014 3 million units. To keep things from melting down, the company is standardizing its retail execution on Agentforce 360, eliminating data silos and unlocking agentic use cases to manage this collection of frozen confections. It\u2019s a logistical scoop that keeps ice cream cold around the world.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"91625-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"501\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1024\" alt=\"Colorful image of ice cream scoops.\" class=\"wp-image-91625\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg 6167w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=300&amp;h=147 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=768&amp;h=376 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1024&amp;h=501 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1536&amp;h=751 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=2048&amp;h=1002 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=264&amp;h=129 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=500&amp;h=245 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=678&amp;h=332 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=150&amp;h=73 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=395&amp;h=193 395w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1218&amp;h=596 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Magnum gets the scoop with Agentforce 360.<\/em><\/figcaption><\/figure>\n<div id=\"91625-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"6167\" height=\"3017\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1024\" alt=\"Colorful image of ice cream scoops.\" class=\"wp-image-91625\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg 6167w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=300&amp;h=147 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=768&amp;h=376 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1024&amp;h=501 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1536&amp;h=751 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=2048&amp;h=1002 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=264&amp;h=129 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=500&amp;h=245 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=678&amp;h=332 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=150&amp;h=73 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=395&amp;h=193 395w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/12\/AdobeStock_437219552.jpeg?w=1218&amp;h=596 1218w\" sizes=\"auto, (max-width: 6167px) 100vw, 6167px\" \/><figcaption class=\"wp-element-caption\"><em>Magnum gets the scoop with Agentforce 360.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92984\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/asymbl-engine-slackbot-use-cases\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024\" class=\"content-card__image\" alt=\"How Engine and Asymbl Use Slackbot\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/How-Engine-and-Asymbl-Are-Putting-Slackbot-to-Work.png?w=314&amp;h=177 314w, 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content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/linked-content\/how-smarsh-built-an-ai-front-door-for-regulated-industries-and-drove-59-self-service-adoption\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=1024\" class=\"content-card__image\" alt=\"Smarsh\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/Linked-Tile_-How-Smarsh-built-an-AI-front-door-for-regulated-industries-\u2014-and-drove-59-self-service-adoption.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/linked-content\/how-smarsh-built-an-ai-front-door-for-regulated-industries-and-drove-59-self-service-adoption\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Smarsh Built an AI Front Door for Regulated Industries \u2014 and Drove 59% Self-Service Adoption\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/91621\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-excess-materials-exchange-a-matchmaker-for-waste-nbsp\"><strong>Excess Materials Exchange: A Matchmaker for Waste&nbsp;<\/strong><\/h2>\n\n\n\n<p>Excess Materials Exchange uses Agentforce to find the perfect match for surplus materials. The company\u2019s platform assigns each batch of scrap metal, textiles, plastics, and more a Product Passport that contains key data, documents, and certifications.<\/p>\n\n\n\n<p>Agentforce turns each passport into an interactive AI assistant so buyers and sellers get instant answers, track bids, and close transactions faster, reducing manual time by up to 90% per transaction. Companies can turn their trash into treasure, ensuring materials find a good home in a secondary market rather than a landfill. Call it the ultimate &#8220;re-cycle&#8221; of life.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-read-more\"><strong>Read more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explore <a href=\"https:\/\/www.salesforce.com\/news\/stories\/2025-recap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce news and stories that shaped 2025<\/a><\/li>\n\n\n\n<li>Check out <a href=\"https:\/\/www.salesforce.com\/news\/stories\/conversation-design-enables-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">how conversation design enables the Agentic Enterprise<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways From Accenture to Engine, companies across the world are using Agentforce for sensible tasks, like enabling sales teams and providing fast, accurate, 24\/7 customer service. Some companies are, however, coloring outside the lines, finding creative uses for Agentforce in specialized industries. Come for the visual glue detectives; stay for the matchmaker for waste: [&hellip;]<\/p>\n","protected":false},"author":763,"featured_media":91627,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[19390],"sf_theme":[1917],"sf_topic":[20528,21187,1757,1744],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21201],"sf_visibility":[],"coauthors":[21221],"class_list":["post-91621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshots-customer-stories","sf_theme-customer-engagement","sf_topic-agents","sf_topic-ai","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_product-agentforce","sf_location-global","sf_collection-fy26-q4"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Unexpected and Unique Ways Companies Use Agentforce - Salesforce<\/title>\n<meta name=\"description\" content=\"5 Unexpected and Unique Ways Companies Use Agentforce Key Takeaways Some companies are using Salesforce for unusual tasks, like identifying the right type of glue. 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