{"id":92049,"date":"2026-02-02T06:00:00","date_gmt":"2026-02-02T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=92049"},"modified":"2026-02-02T10:42:04","modified_gmt":"2026-02-02T18:42:04","slug":"salesforce-anthropic-trusted-context-ai-actions-on-claude","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-anthropic-trusted-context-ai-actions-on-claude\/","title":{"rendered":"Salesforce and Anthropic Bring Trusted Business Context and AI Actions to Claude Through Slack and Agentforce 360"},"content":{"rendered":"\n

Salesforce has announced support for Anthropic\u2019s Model Context Protocol (MCP) Apps<\/a> with the launch of new, bi-directional extensions in Claude. Starting with Slack<\/a> and expanding across Agentforce 360<\/a>, these will enable customers to bring critical Salesforce context directly into Claude and seamlessly leverage the outputs in Salesforce without compromising safety or security.  <\/p>\n\n\n\n

Large Language Models<\/a> that power AI assistants like Claude can reason and generate insights but rely on extensions to operate in business environments. These extensions bring trusted business data and governed actions directly into Claude, providing the context needed to support relevant outcomes. Salesforce provides the trusted customer context, guardrails, and workflow logic that allow Claude to produce highly personalized, relevant outcomes. <\/p>\n\n\n\n

These new extensions are made possible with Anthropic\u2019s MCP Apps, which extend the Model Context Protocol, an open standard for securely connecting AI systems to external tools and data. With MCP Apps, Claude can not only reference systems like Agentforce 360 and Slack but also display and work with them directly while respecting trust and security.<\/p>\n\n\n\n

Support for MCP Apps furthers Salesforce\u2019s long-standing commitment to an open and extensible platform \u2014 ensuring that the world\u2019s leading enterprise tools work seamlessly together to drive customer success in the AI era.<\/p>\n\n\n\n

Slack, Securely Available Inside Claude<\/strong><\/h2>\n\n\n\n

Building on the Slack MCP announcement from October<\/a>, the expanded MCP App capabilities continue to make Slack the place where AI-powered workflows come together. Available today in Slack, permissioned users can search and retrieve conversation context; generate, edit, and format drafts in Claude; and share back to Slack, all with the same permissions and security controls they already rely on. <\/p>\n\n\n\n

Work can begin in Claude, where users explore ideas, ask questions, or generate initial drafts, using context from Slack. Those drafts can be reviewed and edited before being sent into Slack for discussion, collaboration, and action. Users can also invoke Claude directly from within Slack, bringing AI assistance into live conversations where decisions are made.<\/p>\n\n\n\n

Designed around how work happens across tools, this advancement closes the gap between ideation, exploration, and actually getting it done without switching tools or losing critical context.<\/p>\n\n\n\n

See how it works:<\/p>\n\n\n\n

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