{"id":93018,"date":"2026-04-15T08:00:00","date_gmt":"2026-04-15T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=93018"},"modified":"2026-04-20T08:45:56","modified_gmt":"2026-04-20T15:45:56","slug":"tdx-2026-live-blog","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/tdx-2026-live-blog\/","title":{"rendered":"TDX Live Blog: All the Highlights You Missed"},"content":{"rendered":"\n<p><em><em><em>Welcome to the Newsroom team\u2019s coverage of TDX 2026, Salesforce\u2019s developer conference that is second only to Dreamforce in size and scope. Below you\u2019ll find session news, exclusive video of speakers and attendees, and photos straight from the campground.<\/em><\/em><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-an-elite-training-program-but-for-ai-agents\"><strong>An Elite Training Program, but for AI Agents<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93251-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1024\" alt=\"From left: Daniel Lee, Senior Product Manager; Hannah Shams, Senior Product Manager; John Emmons, Sr. Director, Research; Itai Asseo, VP, Incubation &amp; Brand Strategy\" class=\"wp-image-93251\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">From left: Daniel Lee, Senior Product Manager; Hannah Shams, Senior Product Manager; John Emmons, Sr. Director, Research; Itai Asseo, VP, Incubation &amp; Brand Strategy<\/figcaption><\/figure>\n<div id=\"93251-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1024\" alt=\"From left: Daniel Lee, Senior Product Manager; Hannah Shams, Senior Product Manager; John Emmons, Sr. Director, Research; Itai Asseo, VP, Incubation &amp; Brand Strategy\" class=\"wp-image-93251\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Ai-Research.jpeg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-element-caption\">From left: Daniel Lee, Senior Product Manager; Hannah Shams, Senior Product Manager; John Emmons, Sr. Director, Research; Itai Asseo, VP, Incubation &amp; Brand Strategy<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>\u201cI know this is a developer conference,\u201d said Itai Asseo, addressing the audience at the \u201cWhere AI Is Headed: 3 Key Trends\u201d session, \u201cBut does anyone here do any competitive sports?\u201d Asseo, VP, Incubation &amp; Brand Strategy at Salesforce, used an analogy of elite athletes \u2014 who require specialized coaching, high-performance facilities, and precise nutrition \u2014 to explain the next phase of AI. Just as a general athlete needs specific training to become world-class, generic LLMs must be refined into \u201cEnterprise General Intelligence\u201d through rigorous, specialized development. Salesforce\u2019s AI Research team is building this foundation through AI Foundry, focusing on making agents both highly capable and consistently reliable.<\/p>\n\n\n\n<p><strong>Simulation Environments (eVerse)<\/strong><br>To ensure agents can handle the unpredictability of the real world, the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/enterprise-digital-twin\/\" target=\"_blank\" rel=\"noreferrer noopener\">eVerse framework<\/a> uses high-fidelity simulation and measurement. By creating detailed &#8220;user personas&#8221; that mimic human customers \u2014 complete with background noise and spotty connections \u2014 developers can stress-test voice agents in parallel and at scale. This allows for deterministic evaluation of agent performance and objective quality scoring before anything is deployed to customers.<\/p>\n\n\n\n<p><strong>Learning from Human Experts (Learning Engine)<\/strong><br>While standard agents excel at simple tasks like appointment scheduling, they often struggle with complex, multi-step enterprise workflows like healthcare billing. The Learning Engine addresses this by keeping a human expert in the loop post-deployment. As the human supervisor intervenes to correct an agent\u2019s mistake or provide guidance, those actions are captured as \u201clearning signals.\u201d These signals are then incorporated into a new version of the agent, allowing it to evolve and improve its accuracy.<\/p>\n\n\n\n<p><strong>Agent Startup<\/strong><br>Agent Startup streamlines the often-laborious process of building specialized agents from scratch by allowing developers to steer development through semantics rather than syntax. By simply describing a use case and its required data, the system automatically generates a fully functional agent, including the necessary data models and backend logic. It utilizes an automated evaluation loop to test the agent against simulated business environments. The developer\u2019s focus can be on agent \u201csteering\u201d instead of testing and debugging.<\/p>\n\n\n\n<p>\u201cWe&#8217;re seeing that the problems that enterprise businesses are struggling with are not really being solved at the model level,\u201d said Asseo. \u201cSo having the ability to take LLMs and creating these harnesses, these systems around them that enable us to ground them in our business data, in our enterprise data, in the tooling and the security and the trusted layer that we have, and this is a fundamental shift in how we think of things.\u201d<br><br>Discover more <a href=\"http:\/\/labs.agentforce.com\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Labs<\/a><strong>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-aws-lays-the-blueprint-for-building-your-first-agentforce-employee-agent-nbsp\"><strong>AWS Lays the Blueprint for Building Your First Agentforce Employee Agent&nbsp;<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93253-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"641\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1024\" alt=\"Brittany Argall and Ryan Olstad talk about Amazon\u2019s approach to agent-building.\" class=\"wp-image-93253\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg 1651w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=768&amp;h=481 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1024&amp;h=641 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1536&amp;h=962 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=678&amp;h=425 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=308&amp;h=193 308w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1218&amp;h=763 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Brittany Argall and Ryan Olstad talk about Amazon\u2019s approach to agent-building.<\/figcaption><\/figure>\n<div id=\"93253-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1651\" height=\"1034\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1024\" alt=\"Brittany Argall and Ryan Olstad talk about Amazon\u2019s approach to agent-building.\" class=\"wp-image-93253\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg 1651w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=768&amp;h=481 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1024&amp;h=641 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1536&amp;h=962 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=678&amp;h=425 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=308&amp;h=193 308w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_32f342.jpg?w=1218&amp;h=763 1218w\" sizes=\"auto, (max-width: 1651px) 100vw, 1651px\" \/><figcaption class=\"wp-element-caption\">Brittany Argall and Ryan Olstad talk about Amazon\u2019s approach to agent-building.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Now that everyone\u2019s building agents, the most daunting challenges for newbies and industry outsiders are selecting which kind of agent to create and knowing where to get started. Ryan Olstad, Principal Technical Architect at Salesforce, and Brittany Argall, Sr. Program Manager at Amazon (AWS), showed attendees exactly how.&nbsp;<\/p>\n\n\n\n<p>They took the audience inside a real Agentforce employee agent deployment at AWS, demystifying the intimidating process of building agents and showing exactly where to start.<\/p>\n\n\n\n<p><strong>The Problem: Breaking the Bottleneck<\/strong><br>Amazon took its classic approach and worked backwards to realize they needed an agent to scale. Between 2022 and 2024, their team was severely bottlenecked by manual processes and scattered information. By the first half of 2025, they centralized their information into &#8220;Ops Central,&#8221; laying the groundwork for AI.<\/p>\n\n\n\n<p><strong>AI Agent vs. Automation and Chatbots<\/strong><br>The audience learned that to unlock true agentic productivity, humans and agents must become teammates connected across data, workflows, and apps. Brittany shared that Amazon needed a solution that could actively update records, analyze data, and identify trends. A traditional chatbot simply cannot do that, which is why an AI agent was the only path forward.<\/p>\n\n\n\n<p><strong>The Power of the Employee Agent<\/strong><br>The AWS team chose an employee agent as the first major step because it actively takes actions on behalf of their internal users. Launching internally first is the smartest way to kick off an Agentic Enterprise, allowing users to search, act, and collaborate safely.<\/p>\n\n\n\n<p><strong>The Blueprint: 5 Attributes of an Agent<\/strong><br>Olstad and Argall delivered a masterclass on how to prep processes so anyone\u2019s AI can be successful from Day 1. They broke down the five core attributes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Role:<\/strong> Define the exact job the agent should do. Argall emphasized that deploying an agent is literally deploying a new team member to handle business operations.<\/li>\n\n\n\n<li><strong>Data:<\/strong> Determine the knowledge they can access. Builders learned they must spend time cleaning and prepping data, or the agent will get confused and provide bad answers.<\/li>\n\n\n\n<li><strong>Actions:<\/strong> Establish their capabilities. Because Salesforce actions work out of the box, AWS had to make only minor tweaks, making the setup incredibly fast.<\/li>\n\n\n\n<li><strong>Guardrails:<\/strong> Strictly define what the agent shouldn&#8217;t do.<\/li>\n\n\n\n<li><strong>Channel:<\/strong> Decide exactly where the agent will live and work.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Business Impact<\/strong><br>The metrics AWS shared proved the massive value of this deployment:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The entire build took only 40 hours, shattering the traditional 4-to-6-week implementation timeline.<\/li>\n\n\n\n<li>They achieved a 99% reduction in wait time, taking requests from hours of waiting down to answers in under 20 seconds.<\/li>\n\n\n\n<li>They hit a 90% deflection rate, meaning the vast majority of requests are resolved without any manual intervention.<\/li>\n\n\n\n<li>The agent recovered 250 hours of annual capacity, giving the team their time back for strategic work.<\/li>\n\n\n\n<li>Overall, this drove a 3x faster go-to-market speed while increasing trust and capacity.<\/li>\n<\/ul>\n\n\n\n<p><strong>Key Takeaways<\/strong><br>To replicate this success, the speakers shared a final checklist:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Validate the specific use case first.<\/li>\n\n\n\n<li>Treat data as the absolute foundation of the build, meaning \u201cgarbage in, garbage out,\u201d so keep it clean.<\/li>\n\n\n\n<li>Carefully onboard your new AI hire just like a human employee.<\/li>\n\n\n\n<li>Constantly monitor and iterate\u2014Olstad reminded the audience that the work doesn&#8217;t stop after deployment.<\/li>\n\n\n\n<li>Jump into <a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a> and become an Agentblazer!<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-day-in-the-life-of-the-ai-augmented-architect\"><strong>A Day in the Life of the AI-Augmented Architect<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93254-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"572\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1024\" alt=\"Figurative illustration of a day in the life of an architect using AI tools.\" class=\"wp-image-93254\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png 1592w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=768&amp;h=429 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1024&amp;h=572 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1536&amp;h=859 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=500&amp;h=280 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=678&amp;h=379 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=345&amp;h=193 345w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1218&amp;h=681 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93254-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1592\" height=\"890\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1024\" alt=\"Figurative illustration of a day in the life of an architect using AI tools.\" class=\"wp-image-93254\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png 1592w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=768&amp;h=429 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1024&amp;h=572 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1536&amp;h=859 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=500&amp;h=280 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=678&amp;h=379 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=345&amp;h=193 345w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/A-Day-in-the-Life-of-a-Salesforce-Architect-Using-AI.png?w=1218&amp;h=681 1218w\" sizes=\"auto, (max-width: 1592px) 100vw, 1592px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>The modern Salesforce Architect is trading manual transcription and boilerplate coding for a high-octane &#8220;AI utility belt,&#8221; transforming weeks of documentation into minutes of insight. TDX attendees carved out time in their own schedules to learn what a typical day looks like for the AI-augmented architect.&nbsp;<\/p>\n\n\n\n<p>For Italian native Attilio Capocchiani, who co-led the session with Tuan Abdeen, it starts with espresso. From there, the day is anchored by intelligent automation, starting with Google Gemini providing real-time meeting transcription and summaries at 9:00am. By midday, architects are leveraging NotebookLM as a centralized &#8220;architectural memory&#8221; for risk analysis and Elements.cloud to instantly generate complex process maps from simple prompts. The afternoon shifts toward execution, using Cursor for &#8220;vibe coding&#8221; to scaffold Lightning Web Components, followed by Google Slides and Nano Banana to craft executive-ready visual narratives in a fraction of the traditional time.&nbsp;<\/p>\n\n\n\n<p>\u201cAI is not about replacement, it&#8217;s about amplification,\u201d the pair emphasized. \u201cIt&#8217;s here to make our judgment stronger.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-row-row-row-your-boat-gently-down-the-screen-flow\"><strong>Row Row Row Your Boat, Gently Down the Screen Flow<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 768)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"A crowd listens to the TDX session &quot;Preview What's Next for Screen Flow&quot;\" class=\"wp-block-jetpack-slideshow_image wp-image-93244\" data-id=\"93244\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Preview-whats-next.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"5712\" height=\"4284\" alt=\"Attendees pose inside a wooden canoe at a photo op.\" class=\"wp-block-jetpack-slideshow_image wp-image-93245\" data-id=\"93245\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg 5712w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Fish.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 5712px) 100vw, 5712px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p>The crowd was packed and rapt for the session \u201cPreview What\u2019s Next for Screen Flow.\u201d Nearby, a stuffed-fish-and-canoe photo activation kept things moving merrily merrily merrily along.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-who-doesn-t-want-to-deliver-empathetic-and-joyful-user-experiences-nbsp\"><strong>Who Doesn\u2019t Want to Deliver Empathetic and Joyful User Experiences?&nbsp;<\/strong><\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93246-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1024\" alt=\"Attendees listen to a presentation about human-centered design.\" class=\"wp-image-93246\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg 1999w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1536&amp;h=1153 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93246-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1500\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1024\" alt=\"Attendees listen to a presentation about human-centered design.\" class=\"wp-image-93246\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg 1999w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1536&amp;h=1153 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=486&amp;h=365 486w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image11.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>Not attendees of the Day 2 session on human-centered design, certainly. &#8220;The longer I&#8217;m in this ecosystem, over 10 years now, the more I realize I don&#8217;t know, and it&#8217;s actually humbling,&#8221; shared Daniel Gorton, a Salesforce Principal Strategist and Salesforce Architect. Kicking off the discussion, he detailed how admins can boost adoption and drive measurable business value through intentional change management.&nbsp;<\/p>\n\n\n\n<p>But, ultimately, \u201cIt\u2019s all about adding value back to people\u2019s lives,\u201d Gorton said, emphasizing that a great user experience requires fewer clicks, intuitive guidance, and seamless feedback.<\/p>\n\n\n\n<p>Here are the key takeaways from the session:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Empathy and joy are crucial for good tech.<\/strong> By designing systems that require fewer clicks and eliminate mundane data entry, you give people their time back to focus on the impactful work they actually enjoy doing.<\/li>\n\n\n\n<li><strong>Shared vision beats top-down mandates.<\/strong> System rollouts are far more successful when everyone collaborates on the goals, rather than leadership simply issuing a mandate to &#8220;just do it&#8221;.<\/li>\n\n\n\n<li><strong>Bite-sized, built-in training is the future.<\/strong> Long, boring user manuals are out; embedding helpful guidance directly into the platform and hosting casual open office hours makes learning much more digestible and effective.<\/li>\n\n\n\n<li><strong>Give people their data back.<\/strong> If you want your team to care about data quality, embed useful charts and dashboards right where they work so they instantly see the value of the information they are putting into the system.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-loooong-lines-of-vibe-code\"><strong>Loooong Lines of Vibe Code<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 768)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"Attendees stand to listen to the full session &quot;Apply Agentforce Vibes' Advanced Features&quot;.\" class=\"wp-block-jetpack-slideshow_image wp-image-93247\" data-id=\"93247\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Apply-Agentforce-Vibes.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"Attendees line up for the session &quot;Apply Agentforce Vibes' Advanced Features&quot;\" class=\"wp-block-jetpack-slideshow_image wp-image-93248\" data-id=\"93248\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Vibe-Code-Line.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p>There was a massive line and standing room only for the session \u201cApply Agentforce Vibes\u2019 Advanced Features.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-don-t-wing-it\"><strong>Don\u2019t Wing It<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/6diwJBcPpQEcpRNDdDSeZH.jpg\"  data-uuid=\"6diwJBcPpQEcpRNDdDSeZH\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><figcaption class=\"wp-element-caption\">At Agentforce City, you can see how first-class customers like Heathrow are really taking off when it comes to landing their Agentforce use cases. Do you need to take liquids out of your bag? Where is the nearest food? <a href=\"https:\/\/www.salesforce.com\/customer-stories\/heathrow-airport\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hallie the agent knows<\/a>.<br><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-topline-takeaways-from-the-agentforce-vibes-2-0-sneak-peek\"><strong>Topline Takeaways from the Agentforce Vibes 2.0 Sneak Peek<\/strong><\/h2>\n\n\n\n<p>Rise and shine \u2013 or rise and sparkle rather. At 8 a.m. on Thursday, clad in a super-glittersome jacket (or, if you will, an agentBLAZER), Agentforce Vibes Director of Product Management Jeff Douglas walked attendees through some forthcoming features in Agentforce Vibes 2.0.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93238-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1024\" alt=\"Agentforce Vibes Director of Product Management Jeff Douglas in his glitterbomber.\" class=\"wp-image-93238\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Agentforce Vibes Director of Product Management Jeff Douglas in his glitterbomber.<\/figcaption><\/figure>\n<div id=\"93238-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1024\" alt=\"Agentforce Vibes Director of Product Management Jeff Douglas in his glitterbomber.\" class=\"wp-image-93238\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Jeff-Douglas.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-element-caption\">Agentforce Vibes Director of Product Management Jeff Douglas in his glitterbomber.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>There are two ways to work<\/strong><br><strong>Chat Mode:<\/strong> For hands-on, back-and-forth development.<br><strong>Planner Mode:<\/strong> For larger tasks where the agent plans and executes across multiple steps.<\/p>\n\n\n\n<p><strong>You can choose your agent harness<\/strong><strong><br><\/strong>This is the Software Development Kit (SDK) runtime that connects your agent to an AI provider. It could be the Claude Code SDK, OpenAI Agents SDK, Cline, Maestra \u2026 there\u2019s no vendor lock-in. Each one is built on the vendor\u2019s native SDK, not a wrapper.&nbsp;<\/p>\n\n\n\n<p>Different SDKs have different strengths, so pick the right one for the job. Each harness provides different features; you can have one subagent run on Claude and another on the OpenAI SDK.<\/p>\n\n\n\n<p><strong>Manage your tokens<br><\/strong>This menu is where you can set your cost and execution guardrails and how you balance power against $$.&nbsp;<\/p>\n\n\n\n<p><strong>Discovery<\/strong><br>This is where you can pick up rules, skills, commands, and subagents. \u201cWe are adding more skills almost daily,\u201d he said, \u201cRunning evals against them all the time.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Use different modes for different tasks<\/strong><br><strong>Agentic mode<\/strong> will go out and do things.<br><strong>Plan mode<\/strong> is where you can have a conversation because, Douglas said, \u201cAt Agentforce Vibes we want the developer in the middle, always reviewing, approving everything that gets done.\u201d&nbsp;<br><strong>Ask mode<\/strong> is where a developer can pose questions like \u201cHow does this trigger framework work?\u201d&nbsp;<br><strong>Debug mode<\/strong> is for going out, inspecting things, and making a plan to make changes if anything is not working.&nbsp;<\/p>\n\n\n\n<p>Maybe it\u2019s what he <em>would<\/em> say, but as Douglas put it, \u201cThis is going to be the best way on the Salesforce platform to build applications with agentic AI.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-five-lessons-from-real-enterprise-agent-use-cases\"><strong>Five Lessons from Real Enterprise Agent Use Cases<\/strong><\/h2>\n\n\n\n<p>Beware regional speech patterns! Forward Deployed Engineer Andre Robitaille was working with a retail customer that had deployed a customer service agent in one territory, then a state, then more states and more, only to learn that people in some parts of the country communicated with the agent much differently from people in other parts. Good thing the team had started small before going big.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93235-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1024\" alt=\"Slide charting how Agentforce connects guests to agents through integration.\" class=\"wp-image-93235\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93235-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1024\" alt=\"Slide charting how Agentforce connects guests to agents through integration.\" class=\"wp-image-93235\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png 1920w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-Theater-Session-1578-_-See-Agentforce-in-Action_-Real-Enterprise-Agent-Use-Cases.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>It\u2019s just one lesson Robitaille and Ben Kracker, also a Salesforce Forward Deployed Engineer, shared at a session called \u201cSee Agentforce in Action: Real Enterprise Agent Use Cases.\u201d Here are their five key takeaways:<br><br><strong>Start Small, Learn Big<\/strong><br>For a residential home security provider, this meant launching to just 5% or 10% of its customers first, allowing engineers to observe the behavior of the agent and react to how it responded to customers. Over the course of a few months they scaled to 100% of the customer base.&nbsp;<\/p>\n\n\n\n<p>For the retailer encountering the regional communication differences, it meant learning from the inputs and analytics, said Robitaille. \u201cWe were able to refine and tailor some of the expressions and use cases so that we could handle those conversations differently depending on where they were coming from.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>Determinism Is Difficult Without Agentforce Script<\/strong><br>LLMs are inherently non-deterministic and vary in their responses, Kracker reminded the audience. To achieve close to 100% consistency, the home security provider team needed to implement their care agent with Agentforce Script, which provided the control and compliance necessary for high-volume customer interactions. \u201cThis was sort of foundational,\u201d Kracker said.<\/p>\n\n\n\n<p><strong>Vertical vs. Horizontal Growth<br><\/strong>Vertical growth involves deepening the specific capabilities and skills of a single agent, whereas horizontal growth expands those capabilities across new agents or the orchestration between multiple agents. Vertical growth: upleveling an agent&#8217;s skills to handle complex returns. Horizontal: scaling to cover messages from new service channels, like Apple Messaging.<\/p>\n\n\n\n<p><strong>Agent Observability and Monitoring<\/strong><br>Agent observability and monitoring is required. As Kracker said of the home security company, \u201cIf they couldn&#8217;t see how the agent was performing, if they couldn&#8217;t measure how accurately it was answering questions or assisting the customers, they weren&#8217;t going to go live with it.\u201d Coming soon: custom scoring so users can define their own types of scores and their own criteria that need to be judged. \u201cThis provides a lot more control over what you&#8217;re actually looking for and what you&#8217;re trying to measure,\u201d said Kracker.&nbsp;<\/p>\n\n\n\n<p><strong>Testing Is Non-Negotiable&nbsp;<\/strong><br>Testing is an ongoing process that requires trying different personas and personality types and actively trying to break the agent, said Robitaille. You need a full testing strategy to provide the business buy in. It helps to build that confidence, he said.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-and-we-re-onto-tdx-day-two\"><strong>And\u2026We\u2019re Onto TDX Day Two!<\/strong><\/h2>\n\n\n\n<p>Flo Rida gave us that <em>good feeling<\/em> last night \u2014 and today, we&#8217;re ready to run the (agentic) world. Back to Moscone Center we go for day 2 of 2 highlights from the premier Agentic Enterprise builder conference<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/cKcTZwki5oaPhUSXbmmRLb.jpg\"  data-uuid=\"cKcTZwki5oaPhUSXbmmRLb\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-introduces-agent-script-to-enhance-ai-consistency\"><strong>Salesforce Introduces Agent Script to Enhance AI Consistency<\/strong><\/h2>\n\n\n\n<p id=\"h-salesforce-introduces-agent-script-to-enhance-ai-consistency\">Crossing your fingers and hoping AI complies with instructions is a gamble many developers are no longer willing to take, especially as new deterministic controls now allow for the locking in of critical business logic.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93207-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1024\" alt=\"Speakers at Agent Script session at TDX\" class=\"wp-image-93207\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93207-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1536\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1024\" alt=\"Speakers at Agent Script session at TDX\" class=\"wp-image-93207\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/script-session.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>During yesterday\u2019s TDX session &#8220;Design Hybrid Reasoning in the Real World,&#8221; Salesforce unveiled a new approach to building more-reliable AI agents through the new <a href=\"https:\/\/www.salesforce.com\/agentforce\/script\/?d=cta-body-promo-8\" type=\"link\" id=\"https:\/\/www.salesforce.com\/agentforce\/script\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agent Script<\/a> tool.&nbsp;<\/p>\n\n\n\n<p>The session featured insights from Salesforce employees <strong>Bret Brizee<\/strong>, Senior Director of AI Product; <strong>Nathaniel Price<\/strong>, Product Management Senior Director; and <strong>Susannah Plaisted<\/strong>, Director of Product Marketing.<\/p>\n\n\n\n<p>Agent Script addresses the inherent unpredictability of large language models by blending creative generative power with rigid, deterministic business logic.&nbsp;<\/p>\n\n\n\n<p>The speakers discussed how this innovation allows developers to build predictable, context-aware agent workflows that don&#8217;t rely solely on interpretation by an LLM.<\/p>\n\n\n\n<p>By moving beyond traditional natural language instructions, developers can now enforce specific workflows, such as verifying customer data or checking the warranty status of a customer.<\/p>\n\n\n\n<p><strong>Key Takeaways from the Session:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solving the &#8220;Always\/Never&#8221; Problem:<\/strong> The team highlighted that LLMs often struggle with absolute instructions, leading to inconsistent customer experiences. Hybrid reasoning provides a deterministic framework that executes specific logic independently of the LLM, guaranteeing that critical steps, like verifying a customer ID, are never skipped.<\/li>\n\n\n\n<li><strong>The Power of Agent Script: <\/strong>Salesforce introduced Agent Script, a new language that allows developers to write conditional logic, manage variables, and integrate data directly into an agent&#8217;s instructions. This provides a &#8220;hard-coded&#8221; safety net for AI interactions, accessible through both a visual canvas and a direct code editor.<\/li>\n\n\n\n<li><strong>Enhanced Transparency and Debugging:<\/strong> The session showcased a new interaction summary and expanded trace view, giving developers full visibility into how an agent processes context, evaluates script, and makes decisions. This level of transparency, coupled with an AI-powered assistant, enables teams to pinpoint exactly why an agent took a specific action and optimize its performance in real-time.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-build-for-the-agentic-enterprise-watch-the-keynote-in-under-5-minutes\"><strong>How to Build for the Agentic Enterprise: Watch the Keynote in Under 5 Minutes<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/ZqcNw4A6diezTbXHmUhyMj.jpg\"  data-uuid=\"ZqcNw4A6diezTbXHmUhyMj\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tdx-hackathon-showdown\"><strong>TDX Hackathon Showdown<\/strong><\/h2>\n\n\n\n<p>Later in Day One, it was time for one of TDX\u2019s marquee events: the Hackathon. As attendees first entered the keynote room, they were handed plastic Salesforce-branded clappers. They were greeted by emcee Gillian Bruce, Sr. Director, Developer Marketing at Slack, who shared the tight, high-stakes agenda: three pitches, each with a five-minute window. Afterwards, the presenter(s) would be asked three questions \u2013 one from each judge \u2013 for a chance at $50K.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/xtx2zFqJZt5ye9VENMfTyJ.jpg\"  data-uuid=\"xtx2zFqJZt5ye9VENMfTyJ\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p>Onto the stage walked three judges: John Kucera, CPO Agentforce; and Leah McGowen-Hare, SVP, Forward-Deployed Engineering, Global Growth &amp; Impact \u2013 both of Salesforce; and last year\u2019s winner Ohad Idan, VP of Product, Rootstock.<\/p>\n\n\n\n<p>The judging criteria were creativity, real-world relevance, capabilities and platform usage, and \u2013 this being a pitch fest \u2013 delivery. The competitors were:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gigi Chan (Hack: CareRoute: Referral to Care in Slack):<\/strong> Gigi Chan&#8217;s &#8220;Care Route&#8221; automates the healthcare referral process to quickly connect patients with the care they need. By leveraging Document AI, Agentforce, and Data 360 entirely within Slack, it efficiently parses PDF referrals, matches patients to therapists based on specific needs such as language, and automatically books appointments. The solution also proactively monitors health records to alert coordinators if a patient is at a high risk of missing a follow-up visit.<\/li>\n\n\n\n<li><strong>Eleanor Spolyar and Taryn Kelley (Hack: City Pulse Agent):<\/strong> &#8220;City Pulse&#8221; transforms city infrastructure management from a reactive complaint system into a proactive, intelligent command center. Using Agentforce and Tableau, the solution tracks citizen 311 complaints, identifies the root causes of recurring infrastructure failures, and automatically dispatches field service teams with the necessary context via Slack. It seamlessly closes the loop by automatically texting local residents with real-time updates on street closures and issue resolutions.<\/li>\n\n\n\n<li><strong>Arundathai Neelam (Hack: Knowledgeforce):<\/strong> &#8220;Knowledgeforce&#8221; is a self-learning agent designed to permanently capture and scale valuable institutional knowledge from customer calls. When the agent cannot answer a customer&#8217;s query, it identifies the knowledge gap and routes the question via Slack to a designated human expert. Once the expert provides the missing information, the system permanently stores the answer so the agent can instantly resolve identical queries in the future.<\/li>\n<\/ul>\n\n\n\n<p>Prior to sharing the grand prize winner, the emcee announced the audience favorite, which was determined by audience votes. That went to Gigi Chan, with her Referral to Care in Slack. But at the end of the day, there could only be one winner. The judges awarded the grand prize to Spolyar and Kelley for their proactive service agent City Pulse. Huzzah to all!<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93213-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1024\" alt=\"Winners of the TDX Hackathon\" class=\"wp-image-93213\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg 6803w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93213-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"6803\" height=\"4535\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1024\" alt=\"Winners of the TDX Hackathon\" class=\"wp-image-93213\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg 6803w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-252.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 6803px) 100vw, 6803px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-more-done-with-slack-at-all-levels-of-the-org\"><strong>Get More Done With Slack, at All Levels of the Org<\/strong><\/h2>\n\n\n\n<p>\u201cHow many people have an IT team tired of telling people to turn their computers on and off?\u201d asked Kamilla Khaydarov. Slow nods in the audience. Khaydarov, Salesforce Senior Director of Product Marketing, went on to describe how the Techforce agent in Slack independently resolves 40% of incoming IT support requests.<br><br>As part of the session \u201cHow Salesforce Gets More Done with Slack Daily,\u201d Khaydarov and Christine Soufastai Chugh, Senior Director, Salesforce on Salesforce Technical Program Management, sketched out how Slack is changing the way Salesforce works at the company level, at the function level, and at the level of the individual.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93194-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"652\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1024\" alt=\" Kamilla Khaydarov (left) and Christine Soufastai Chugh demoing how Slack lets Salesforce get more done. \" class=\"wp-image-93194\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg 3055w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=300&amp;h=191 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=768&amp;h=489 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1024&amp;h=652 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1536&amp;h=978 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=2048&amp;h=1305 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=264&amp;h=168 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=500&amp;h=318 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=678&amp;h=432 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=150&amp;h=96 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=303&amp;h=193 303w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1218&amp;h=776 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">&nbsp;Kamilla Khaydarov (left) and Christine Soufastai Chugh demoing how Slack lets Salesforce get more done.&nbsp;<\/figcaption><\/figure>\n<div id=\"93194-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"3055\" height=\"1946\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1024\" alt=\" Kamilla Khaydarov (left) and Christine Soufastai Chugh demoing how Slack lets Salesforce get more done. \" class=\"wp-image-93194\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg 3055w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=300&amp;h=191 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=768&amp;h=489 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1024&amp;h=652 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1536&amp;h=978 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=2048&amp;h=1305 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=264&amp;h=168 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=500&amp;h=318 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=678&amp;h=432 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=150&amp;h=96 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=303&amp;h=193 303w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Salesforce-and-Slack-1.jpg?w=1218&amp;h=776 1218w\" sizes=\"auto, (max-width: 3055px) 100vw, 3055px\" \/><figcaption class=\"wp-element-caption\">&nbsp;Kamilla Khaydarov (left) and Christine Soufastai Chugh demoing how Slack lets Salesforce get more done.&nbsp;<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>It\u2019s possible because agentic AI is transforming the way Salesforce employees work, shifting from the terminally togglesome \u201capps and tabs\u201d morass to a more conversational style in which everything is orchestrated through agents and workflows.&nbsp;<br>At the <strong>company level,<\/strong> the aforementioned Techforce agent handles more than 8,000 employee cases a month related to devices, tools, and software.<\/p>\n\n\n\n<p>At the <strong>function level,<\/strong> the Workflow Builder helps business users automate tasks like responding to leads on their own, freeing up developer time.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93197-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"580\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1024\" alt=\"Slide showing statistics about how  Slack has helped Salesforce reimagine how it works \u2013 and saved hundreds of thousands of hours of employee time along the way. \" class=\"wp-image-93197\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png 1894w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=300&amp;h=170 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=768&amp;h=435 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1024&amp;h=580 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1536&amp;h=869 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=500&amp;h=283 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=678&amp;h=384 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=341&amp;h=193 341w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1218&amp;h=689 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">&nbsp;Slack has helped Salesforce reimagine how it works \u2013 and saved hundreds of thousands of hours of employee time along the way.&nbsp;<\/figcaption><\/figure>\n<div id=\"93197-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1894\" height=\"1072\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1024\" alt=\"Slide showing statistics about how  Slack has helped Salesforce reimagine how it works \u2013 and saved hundreds of thousands of hours of employee time along the way. \" class=\"wp-image-93197\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png 1894w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=300&amp;h=170 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=768&amp;h=435 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1024&amp;h=580 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1536&amp;h=869 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=500&amp;h=283 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=678&amp;h=384 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=341&amp;h=193 341w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2_3b200a.png?w=1218&amp;h=689 1218w\" sizes=\"auto, (max-width: 1894px) 100vw, 1894px\" \/><figcaption class=\"wp-element-caption\">&nbsp;Slack has helped Salesforce reimagine how it works \u2013 and saved hundreds of thousands of hours of employee time along the way.&nbsp;<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>For managers, Approvals in Slack connects to third party apps like Concur and Workday, allowing them to approve requests (travel asks, reimbursements etc) without needing to swivel back and forth between other systems. \u201cHow many emails do you get?\u201d asked Khaydarov. \u201cAre they fun for you, because they are not fun for me.\u201d The approvals app gives the manager a notification and shows them an image of the receipts or other elements of a request, dropping approval time from two days to just a few hours.&nbsp;<\/p>\n\n\n\n<p>At the <strong>individual level<\/strong>, well, Salesforce has a lot of sellers. The Sales Agent will look at all of a user\u2019s threads, channels, and canvases, including deal history, pricing, and product knowledge so the seller can walk into every meeting ready to go.&nbsp;<\/p>\n\n\n\n<p>And let\u2019s not forget Slackbot. Not only can it orchestrate all the other agents the company has running, it can make it easier for people to go on vacation: Khaydarov just asks Slackbot for help with an out of office doc, and it pulls from all her docs and channels and sources to produce a Canvas for the team to refer to while she\u2019s gone. \u201cIt took me 10 minutes,\u201d she said.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-couple-of-vignettes-from-the-campground\"><strong>A couple of vignettes from the campground<\/strong><\/h2>\n\n\n\n<p><strong>The Moscone Opening<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/xbdSb4Tm16jVjbMceSU7EF.jpg\"  data-uuid=\"xbdSb4Tm16jVjbMceSU7EF\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><figcaption class=\"wp-element-caption\">&nbsp;Shall we play a game? Robots may be good at chess, but to the relief of Newsroom staffer Jessica Abate, they are mercifully slow when it comes to actually making their moves.&nbsp;<\/figcaption><\/figure>\n\n\n\n<p><strong>Trailblazer Trading Cards<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/RkpaiQpz2XEQvJVPcjmNjQ.jpg\"  data-uuid=\"RkpaiQpz2XEQvJVPcjmNjQ\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><figcaption class=\"wp-element-caption\">What are your superpowers? Take the quiz (board games or arcade games? Night owl or early riser?), take a picture, and get your trading card. Fame and notoriety will ensue.&nbsp;<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-tdx-keynote-humans-and-agents-build-the-agentic-enterprise\"><strong>TDX Keynote: Humans and Agents Build the Agentic Enterprise<\/strong><\/h2>\n\n\n\n<p>The 10th anniversary of TrailblazerDX kicked off with a clear message: the era of the agentic enterprise is here, and the way we build software is fundamentally changing.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93215-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1024\" alt=\"President of Enterprise &amp; AI Technology Joe Inzerillo \" class=\"wp-image-93215\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg 6713w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">President of Enterprise &amp; AI Technology Joe Inzerillo&nbsp;announces Salesforce Headless 360 in the TDX Keynote<\/figcaption><\/figure>\n<div id=\"93215-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"6713\" height=\"4475\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1024\" alt=\"President of Enterprise &amp; AI Technology Joe Inzerillo \" class=\"wp-image-93215\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg 6713w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/TDX26-SF-D1-Selects-091.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 6713px) 100vw, 6713px\" \/><figcaption class=\"wp-element-caption\">President of Enterprise &amp; AI Technology Joe Inzerillo&nbsp;announces Salesforce Headless 360 in the TDX Keynote<\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>The undeniable star of the keynote was <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-headless-360-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Headless 360<\/a>. As President of Enterprise &amp; AI Technology Joe Inzerillo told the crowd, \u201cThe agentic revolution is the most impactful thing I\u2019ve seen in my entire life.\u201d However, because AI agents are probabilistic \u2014 meaning they won&#8217;t execute a task the exact same way every time \u2014 developers need powerful, deterministic tools to manage them. Headless 360 is the answer. It is a completely decomposed system of context and work that makes the entire Salesforce platform accessible via APIs, CLIs, and Model Context Protocols (MCPs), allowing humans and agents to work together seamlessly.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-full prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93187-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?strip=all&#038;quality=95\" alt=\"Keynote slide presenting Salesforce Headless 360.\" class=\"wp-image-93187\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png 960w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/a><\/figure>\n<div id=\"93187-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-full prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?strip=all&#038;quality=95\" alt=\"Keynote slide presenting Salesforce Headless 360.\" class=\"wp-image-93187\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png 960w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Copy-of-TDX26-Main-Keynote-_-FINAL-3.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>To understand the massive paradigm shift of Headless 360, the keynote broke down how it transforms the development lifecycle into three core motions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Build together with coding agents:<\/strong> Salesforce Headless 360 introduces a foundational shift in the software development lifecycle, allowing developers to plan, build, and execute projects natively alongside AI. As Inzerillo explained, &#8220;Every time you hear MCPs, just think legos: you can build whatever you want.&#8221;\n<ul class=\"wp-block-list\">\n<li>The platform leverages Model Context Protocol (MCP) tools, which act as composable, headless building blocks that developers can access from their preferred integrated development environments (IDEs).<\/li>\n\n\n\n<li>By utilizing tools like Agentforce Vibes 2.0 and the Salesforce Catalog MCP, developers can securely ground coding agents in their organization&#8217;s metadata, enabling the AI to accurately synthesize requirements and generate code.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Scale Agentforce with trust:<\/strong> Because generative AI models often operate probabilistically, scaling an agentic enterprise requires continuous refinement and robust governance. \u201cI used to think that when you built a piece of software, 80% was the build and 20% was refinement,\u201d Inzerillo shared. \u201cAnd with an agent, it&#8217;s the opposite. It&#8217;s 20% to get the thing out there. To make it great is what takes 80% of the effort.\u201d\n<ul class=\"wp-block-list\">\n<li>Headless 360 equips developers with a comprehensive, continuous improvement loop to build, test, evaluate, deploy, and observe their agents.<\/li>\n\n\n\n<li>To ensure AI behaves reliably and securely, the platform provides deterministic control mechanisms like Agent Script, which allows teams to write highly detailed instructions and establish strict guardrails for their agents.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Deploy on any surface:<\/strong> Headless 360 eliminates the constraints of a single user interface, empowering organizations to push custom AI capabilities directly to the channels their customers and partners already use. \u201cYou are not pulling your customers into your mobile app or website anymore. You&#8217;re pushing your experience and brand and meeting them wherever they are. That is the power of Headless 360 and the experience layer,\u201d said Janani Narayanan, VP, Unified Profile &amp; Knowledge.\n<ul class=\"wp-block-list\">\n<li>The platform&#8217;s open ecosystem allows developers to seamlessly integrate and deploy agentic workflows across mobile applications, web platforms, and third-party enterprise tools.<\/li>\n\n\n\n<li>By deploying custom experiences to platforms like Slack, businesses can unify their data and agents\u2014utilizing tools like Slackbot to deliver an intuitive, highly efficient, and brand-aligned user experience.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>The real-world impact of this technology was illustrated by Trailblazer stories. B2B travel company <a href=\"https:\/\/investor.salesforce.com\/news\/news-details\/2026\/Engine-Powers-Seamless-Travel-Experiences-with-Agentforce-and-Slack\/default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Engine<\/a> shared how they used the Agentforce 360 Platform \u2013 including Slackbot \u2013 to fully handle 50% of chat cases (from routine to complex) with no human intervention.<\/p>\n\n\n\n<p>Engine\u2019s Senior Salesforce Administrator, Sarah Morton, who received a Golden Hoodie, the highest honor in the Trailblazer community, perfectly captured the practical magic of this shift: \u201cWe took this agent and we were able to understand the customer&#8217;s issues by looking at our data, and we found a simple use case that we could give to the AI. And once we develop that trust and confidence, we were able to scale a lot easier once that foundation had been laid.\u201d<\/p>\n\n\n\n<p>\u201cIt wasn&#8217;t ever like we were starting from scratch,\u201d Morton added. We didn&#8217;t have to reinvent the wheel. We had these building blocks in place. It really helped redefine the business and what&#8217;s possible with AI.\u201c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-keynote-has-begun\"><strong>The keynote has begun!<\/strong><\/h2>\n\n\n\n<p>In case you hadn\u2019t heard, mind this robot.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Gnj7xuYxoaTW6VJaDtNhxo.jpg\"  data-uuid=\"Gnj7xuYxoaTW6VJaDtNhxo\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-slackbot-saves-the-day-at-a-session-about-slackbot-nbsp\"><strong>Slackbot Saves the Day at a Session About Slackbot&nbsp;<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93166-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1024\" alt=\"Mike Reynolds walking through a slide created for him by Slackbot moments earlier, after he \u201cforgot\u201d to build out his deck to include Slackbot\u2019s capabilities. \" class=\"wp-image-93166\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Mike Reynolds walking through a slide created for him by Slackbot moments earlier, after he \u201cforgot\u201d to build out his deck to include Slackbot\u2019s capabilities.&nbsp;<\/figcaption><\/figure>\n<div id=\"93166-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1024\" alt=\"Mike Reynolds walking through a slide created for him by Slackbot moments earlier, after he \u201cforgot\u201d to build out his deck to include Slackbot\u2019s capabilities. \" class=\"wp-image-93166\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-2.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-element-caption\">Mike Reynolds walking through a slide created for him by Slackbot moments earlier, after he \u201cforgot\u201d to build out his deck to include Slackbot\u2019s capabilities.&nbsp;<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>The session started out smoothly. Mike Reynolds was giving a demo of the new Slackbot. \u201cSlackbot was actually part of Slack\u2019s release in the initial public beta,\u201d Reynolds, a Senior Technical Product Marketing Manager, Slack Developer Marketing, told the assembled crowd at TDX 2026. \u201cBut it was just a bot. Now it\u2019s powered by a powerful LLM, and it respects the same level of access you have inside of Slack.\u201d<br><br>He pattered on a bit about how Slackbot helps him stay on top of all the other agents he has access to, then paused. \u201cThis is one of the riskiest demos I have ever done,\u201d he said. He advanced his slide deck to show \u2026 a blank screen. \u201cBecause I forgot to build it.\u201d<br><br>Reynolds clicked away from the blank slide to his Slackbot chat where the prompt was waiting. (Maybe he didn\u2019t reallllyyyy forget.) \u201cI\u2019m on stage at TDX right now,\u201d it read, \u201cI\u2019ve got a section of my presentation to fill in. \u2026\u201d<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93167-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1024\" alt=\"Reynolds had his prompt loaded and ready to go, including details about his context, exactly what he wanted, and who the audience was.\" class=\"wp-image-93167\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Reynolds had his prompt loaded and ready to go, including details about his context, exactly what he wanted, and who the audience was.<\/figcaption><\/figure>\n<div id=\"93167-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1024\" alt=\"Reynolds had his prompt loaded and ready to go, including details about his context, exactly what he wanted, and who the audience was.\" class=\"wp-image-93167\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Mike-Reynolds-prompt.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-element-caption\">Reynolds had his prompt loaded and ready to go, including details about his context, exactly what he wanted, and who the audience was.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Slackbot built him a new deck, right there, those sad blank slides swiftly filled in with <a href=\"https:\/\/slack.com\/blog\/news\/slack-is-where-agents-work\" target=\"_blank\" rel=\"noreferrer noopener\">Slackbot\u2019s capabilities<\/a>. (One slide was extremely ugly, but as Reynolds noted, Slackbot doesn\u2019t have eyes, and that\u2019s why you always need a human in the loop.)<br><br>Reynolds\u2019 favorite Slackbot capability is \u201csearching everything, everywhere, all at once.\u201d That\u2019s Slackbot\u2019s ability to search Slack, Salesforce, OneDrive, PDFs, and more. \u201cWhen I ask Slackbot a question, I&#8217;m getting an answer that has been aggregated from essentially every data source that is connected to Slack. I can ask questions about my calendar. I can say, Hey, is there a deck that goes along with this meeting? And it will find that even if they&#8217;re not directly connected to each other. It&#8217;s a really, really powerful feature.\u201d<\/p>\n\n\n\n<p>Next up on the roadmap (insert language here about forward-looking statements) are capabilities like searching the Web (it sounds easy but there are a lot of things on the Web that you do not want inside your Slack), building workflows, Agentforce orchestration and third-party app orchestration, and AI meeting notes. That means, when you ask questions, Slackbot\u2019s answers will be informed by the meetings you were in \u2013 or, as long as you have access to the summaries, that you didn\u2019t even attend in the first place.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93158-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1024\" alt=\"Live from TDX\" class=\"wp-image-93158\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Three, two, one, TDX. Get ready for demos, keynotes, networking, and robots.<\/figcaption><\/figure>\n<div id=\"93158-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1024\" alt=\"Live from TDX\" class=\"wp-image-93158\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg 4032w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=678&amp;h=509 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Tdx-sign.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><figcaption class=\"wp-element-caption\">Three, two, one, TDX. Get ready for demos, keynotes, networking, and robots.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-news-from-tdx\"><strong>News from TDX<\/strong><\/h2>\n\n\n\n<p>At TDX 2026, Salesforce is delivering a package of innovations designed to help builders navigate the agentic era:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-headless-360-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Introducing Salesforce Headless 360. No Browser Required<\/strong><\/a><strong>:<\/strong><em> <\/em>Salesforce Headless 360 delivers new MCP tools and coding skills that give your coding agent full access to your platform; a new experience layer that renders rich, native interactions across every surface, from Slack to Voice to WhatsApp; and new tools that give you control over how agents behave in production \u2014 before launch and after.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agent-fabric-control-plane-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce Advances Agent Fabric: New Guided Determinism &amp; Governance Controls to Scale Multi-Vendor AI Faster<\/strong><\/a>: Salesforce announced a major expansion of Agent Fabric, delivering a trusted agent control plane for the rapidly evolving multi-vendor AI landscape.featuring expanded agent and MCP discovery, advanced capabilities for deterministic orchestration, and LLM governance.&nbsp;<\/li>\n\n\n\n<li><strong><a href=\"http:\/\/agentexchange.salesforce.com\/new\" target=\"_blank\" rel=\"noreferrer noopener\">Introducing the New AgentExchange: One Unified Marketplace for the Agentic Enterprise<\/a>:<em> <\/em><\/strong>Salesforce launched the new AgentExchange, unifying AppExchange, Slack Marketplace, and the Agentforce ecosystem into a single catalog, making it easy for customers to discover, buy, activate, and manage solutions across Salesforce and Slack.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Also announced:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/15\/engine-powers-travel-experiences-with-agentforce-slack\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Engine Powers Seamless Travel Experiences with Agentforce and Slack<\/strong><\/a>: Engine, a business travel platform trusted by more than one million travelers, has deployed Agentforce and Slack to build a digital command center where humans and AI agents work side by side. AI agent Eva autonomously handles 50% of customer support cases, and Slackbot cuts sales research time by 40%. By building on the Agentforce 360 Platform, Engine has decreased average traveler support time by 15% while scaling to manage over 800,000 annual cases.<\/li>\n\n\n\n<li><a href=\"https:\/\/slack.com\/blog\/news\/slack-is-where-agents-work\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack is Where Your Team Works. Now it\u2019s Where Your Agents Work Too<\/strong><\/a>:<em> <\/em>Salesforce is announcing new capabilities that make it easier than ever to build and manage all your agents in Slack, so agents aren\u2019t just siloed tools, but integrated teammates that work where your team already collaborates. Now you can orchestrate work with Slackbot, build and deploy agents in minutes, manage your entire agent ecosystem in one place, and build rich agent experiences with Block Kit.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-launches-forward-deployed-engineer-partner-network-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Salesforce Launches the Forward Deployed Engineering Partner Network to Scale Agentforce Success:<\/strong><\/a><em> <\/em>Salesforce is launching the FDE Partner Network, providing businesses with the engineering depth to achieve measurable agentic outcomes at scale. Launch partners Accenture and Deloitte are joined by over 30 global network leaders and regional experts&nbsp; \u2014 to enable customers to have access to engineering expertise regardless of location or operational model.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/applied-ai-building-agents-playbook\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Applied AI: Why Building AI Agents Requires a New Playbook:<\/strong><\/a><strong> <\/strong>Salesforce&#8217;s latest Applied AI white paper makes the case that the traditional Software Development Lifecycle doesn\u2019t work for AI. Instead, the paper introduces the Agent Development Lifecycle (ADLC), a closed-loop learning system of testing, monitoring, calibration, and refinement that is designed to manage the inherent drift of an evolving AI ecosystem. Developed by Salesforce&#8217;s own practitioners, it&#8217;s the new playbook for enterprises ready to move beyond &#8220;build once, ship, move on&#8221; thinking.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/orchestration-next-frontier-for-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Why Orchestration Is the Next (Wildly Necessary) Frontier for Agents<\/strong><\/a><strong>: <\/strong>As enterprises scale to deploy hundreds of agents, the real challenge is making them work in harmony. This piece explores how orchestration, powered by open standards like MCP and A2A and tools like Agent Fabric, is the critical next frontier for making multi-agent AI deliver at enterprise scale.<\/li>\n<\/ul>\n\n\n\n<p>Coming next: News from the keynote! In the meantime, Codey cookies await.<br><\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93159-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"4284\" height=\"5712\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=768\" alt=\"Codey-themed cookies await at TDX\" class=\"wp-image-93159\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png 4284w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=1152&amp;h=1536 1152w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=1536&amp;h=2048 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=678&amp;h=904 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=113&amp;h=150 113w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=145&amp;h=193 145w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=1218&amp;h=1624 1218w\" sizes=\"auto, (max-width: 4284px) 100vw, 4284px\" \/><\/a><\/figure>\n<div id=\"93159-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"4284\" height=\"5712\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=768\" alt=\"Codey-themed cookies await at TDX\" class=\"wp-image-93159\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png 4284w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=1152&amp;h=1536 1152w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=1536&amp;h=2048 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Cody-cookies.png?w=274&amp;h=365 274w, 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Enterprise<\/p>\n","protected":false},"author":0,"featured_media":93209,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1731],"sf_theme":[21184],"sf_topic":[21212,20528,21187,1813,1771],"sf_product":[19930,1738,1748,2410],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-93018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-event-coverage","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-salesforce-events","sf_topic-technology","sf_product-agentforce","sf_product-appexchange","sf_product-salesforce-platform","sf_product-slack","sf_location-global"],"yoast_head":"<!-- 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