{"id":93345,"date":"2026-04-29T09:00:00","date_gmt":"2026-04-29T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=93345"},"modified":"2026-04-29T09:57:02","modified_gmt":"2026-04-29T16:57:02","slug":"salesforce-reshaping-workforce-in-age-of-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/salesforce-reshaping-workforce-in-age-of-ai\/","title":{"rendered":"How Salesforce Is Reshaping Its Workforce in the Age of AI"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>In early 2025, Salesforce deployed <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to answer customer support questions on <a href=\"http:\/\/help.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">help.salesforce.com<\/a>. A few months later, Agentforce was handling 2.6 million customer conversations with a 63% resolution rate and customer satisfaction scores that matched human agents.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/kicp6EYW83s27mx4EvqURa.jpg\"  data-uuid=\"kicp6EYW83s27mx4EvqURa\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p>Members of the customer support teams would be freed up to focus more deeply on customers and be more proactive about encouraging adoption. Others could expand their careers and redeploy to other roles. <\/p>\n\n\n\n<p>In the year since, Salesforce has successfully redeployed hundreds of support engineers into areas of the business that are growing quickly while also managing demand and headcount by not backfilling other roles. Better still, the redeployed workers thrived in new workplace opportunities, and hiring managers frequently reported that the support engineers were some of the best hires they had ever made.<\/p>\n\n\n\n<p>\u201cWhen technology inevitably changes how we work \u2014 which is what happened when Salesforce adopted its own product so effectively \u2014 we need to step up and show our people that we will invest in their next chapter as heavily as we invest in the tech itself,\u201d said Sanjeev Balakrishnan, EVP of Customer Success at Salesforce. \u201cThis transformation was proof that when you bet on the talent you already have, success will follow in every corner of the business.\u201d<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-the-process-worked\"><strong>How the Process Worked<\/strong> <\/h2>\n\n\n\n<p id=\"h-how-the-process-worked\">Salesforce has a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-workforce-strategy\/\" target=\"_blank\" rel=\"noreferrer noopener\">formal framework<\/a> for building a workforce designed for the agentic era called the <a href=\"https:\/\/www.salesforce.com\/en-us\/wp-content\/uploads\/sites\/4\/documents\/workforce-innovation-playbook.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">4Rs<\/a>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Redesign<\/strong> how work gets done by augmenting human judgment and creativity with AI speed and scale.&nbsp;<\/li>\n\n\n\n<li><strong>Reskill<\/strong> people by equipping every employee with the skills needed to guide, lead, and scale with agents.&nbsp;<\/li>\n\n\n\n<li><strong>Redeploy<\/strong> talent by moving beyond static roles so people can flex, adapt, and focus on high-impact work.<\/li>\n\n\n\n<li><strong>Rebalance<\/strong> work by orchestrating the right partnership between agents and humans, ensuring each does what they do best.<\/li>\n<\/ul>\n\n\n\n<p>To redeploy these support engineers, Elizabeth Settle, Chief of Staff to Balakrishnan, worked with her business partners to understand the details of the challenge.<br><br>There were several key ways customer success engineers \u2014 all with deep product knowledge, troubleshooting skills, and customer-facing communications expertise \u2014 could move into new roles. Some employees pursued opportunities independently through Career Connect and manager conversations. Others were part of cohort moves, including engineering groups that transitioned together into new roles. Still others were matched to specific openings based on their technical expertise and the receiving team&#8217;s needs.<br><br>Kristen Chuck took the individual path. She had more than eight years in technical support, most recently as a senior principal swarm lead. She had watched support evolve through multiple reorganizations, so she began taking on projects outside her core responsibilities. She used <a href=\"https:\/\/www.salesforce.com\/news\/stories\/career-connect-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s Career Connect<\/a> \u2014 an AI-powered internal talent marketplace that provides personalized career guidance, job recommendations, and learning opportunities based on a person\u2019s skills, experiences, and career goals \u2014 to identify roles she found interesting. She also got an Agile certification through Salesforce&#8217;s education reimbursement program to better understand how product and engineering teams worked.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Those engineers can solve problems without complete information, and they can keep customers engaged even in difficult situations \u2014 skills that matter in any customer-facing role. <\/p>\n<\/blockquote>\n\n\n\n<p>Salesforce gave people time during work hours to complete any additional training they wanted to do, rather than expecting it to be completed on personal time. (Salesforce is investing in <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-fluency-playbook-for-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI fluency<\/a> for every employee, offering opportunities for experimentation, hands-on learning and trainings, and more.) When roles did open up, candidates were already certified and ready, dramatically shortening ramp time compared with external hires.<\/p>\n\n\n\n<p>Now established as a success architect on the Agentforce Sales Cloud Success Readiness Team, Chuck has become a bridge between customers and product development. &#8220;We&#8217;re that voice of the customer,&#8221; she explained, \u201cbubbling up feedback from support engineers and architects to influence product roadmaps.\u201d She also feels engaged in her new role and is effusive with her praise for the people on her team. \u201cThe work we do together really has an impact on the product,\u201d Chuck said.<\/p>\n\n\n\n<p>Ankita Piludaria was initially uncomfortable when she was offered the opportunity to shift from being a support engineer for what was then called Marketing Cloud to taking on a renewals role \u2013 <a href=\"https:\/\/fortune.com\/2026\/04\/18\/salesforce-agentforce-ai-efficiency-revenue-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">an increasingly important function for the company<\/a>. But she soon embraced the opportunity.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The redeployed workers thrived in new workplace opportunities, and hiring managers frequently reported that the support engineers were some of the best hires they had ever made.<\/p>\n<\/blockquote>\n\n\n\n<p>The transition meant learning an entirely new vocabulary \u2014 shifting from discussing APIs and SQL queries to talking about uplift pricing and revenue targets. The director of her new team in India ensured training programs accounted for the fact that the incoming engineers were entering entirely new territory. Those individuals spent extended time in training, working on practice opportunities before taking on their full workload. Her manager provided ongoing reassurance as she built competence in an unfamiliar domain.<\/p>\n\n\n\n<p>Before long, Piludaria discovered she had brought a superpower to her new role. When customers cited technical issues as reasons for not renewing contracts, she had answers. \u201cIf they have any technical issues, I know where to transfer those cases or how to resolve those issues so they stay with us,\u201d Piludaria said. Her background in Marketing Cloud support ultimately helped her excel at identifying those barriers to renewal \u2014 and highlighted her value as a resource for her colleagues.<\/p>\n\n\n\n<p>Sarah Thakkar, who spent seven years as a developer support engineer before moving to a success architect role, felt the process was also validation of the work support engineers had been doing all along. &#8220;Leadership saw the value that we brought to support roles and how our skills could be used in other ways,&#8221; Thakkar said. &#8220;Sometimes those skills go a little bit unnoticed when support is running smoothly.&#8221;<\/p>\n\n\n\n<p>Chuck points to another key job skill that support engineers bring to the table (it\u2019s an important life skill too): grit. \u201cSupport folks are scrappy,\u201d she explained. \u201cIt takes a strong person to stay and make a career in support, because when people are coming to support, it&#8217;s not because things are going well most of the time.\u201d The benefits extend across the business. Those engineers are calm under pressure, can solve problems without complete information, and can keep customers engaged even in difficult situations \u2014 skills that matter in any customer-facing role.<\/p>\n\n\n\n<p>People leaders also had a critical part to play in helping employees embrace their transferable value. &#8220;Here in support, our people have very valuable and critical skills,&#8221; said Daniel Bhak, a VP in Sales Cloud Success with 20 years at Salesforce. &#8220;They have technical skills because they know our product deeply, and they have customer-facing and customer experience. These are really fundamental skills that apply to many roles.&#8221;<\/p>\n\n\n\n<p>This kind of reframing helped people see that their skills weren&#8217;t going unused. In fact, they were highly beneficial across the organization.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93353\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/ai-workforce-strategy\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=1024\" class=\"content-card__image\" alt=\"Why AI is Accelerating Workforce Redesign\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/Why-AI-is-Accelerating-Workforce-Redesign-\u2014-and-What-Leaders-Can-Do-About-It.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/ai-workforce-strategy\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAI Won\u2019t Transform Your Company. Your People Will.\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92893\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/context-aware-ai-solving-gen-z-retention-crisis\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=1024\" class=\"content-card__image\" alt=\"How Context-Aware AI Is Solving the Gen Z Retention Crisis\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/The-15-Second-Onboarding_-How-Context-Aware-AI-Is-Solving-the-Gen-Z-Retention-Crisis.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/context-aware-ai-solving-gen-z-retention-crisis\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tFor Gen Z Workers, Software Has to Be as Intuitive as Social Media\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/93345\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-upshot\"><strong>The Upshot<\/strong><\/h2>\n\n\n\n<p>Workplace change due to AI is not a future concern. The sooner leaders prepare for it, the more options everyone will have. Salesforce continues to shift more resources from reactive support to proactive customer engagement, including onboarding support, implementation health checks, and adoption guidance.&nbsp;<\/p>\n\n\n\n<p>Former support engineers, with their technical depth and customer empathy, are ideal for that proactive work. They know what can go wrong because they&#8217;ve fixed it hundreds of times. \u201cPrevention is the best cure,\u201d Balakrishnan said. \u201cHow many times have you wanted to call that customer and tell them, \u2018Hey, probably you&#8217;re not implementing it the right way,\u2019 rather than wait for them to ask a question when the problem actually happens. \u201dSalesforce\u2019s successful approach was <a href=\"https:\/\/www.salesforce.com\/news\/stories\/workforce-innovation-playbook-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">based on a playbook<\/a> and a philosophy: When technology transforms work, invest in transforming people, too. The cost of keeping them \u2014 and their knowledge and expertise \u2014 is almost always less than the cost of letting them go.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\">Go Deeper<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The rise of the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/forward-deployed-engineers-making-ai-jobs-more-human\/\" target=\"_blank\" rel=\"noreferrer noopener\">forward deployed engineer<\/a><\/li>\n\n\n\n<li>8 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-design-principles\/\" target=\"_blank\" rel=\"noreferrer noopener\">design principles<\/a> for the Agentic Enterprise<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/working-in-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">How does the Agentic Enterprise really work? Lessons from year on<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In early 2025, Salesforce deployed Agentforce to answer customer support questions on help.salesforce.com. A few months later, Agentforce was handling 2.6 million customer conversations with a 63% resolution rate and customer satisfaction scores that matched human agents. Members of the customer support teams would be freed up to focus more deeply on customers and be [&hellip;]<\/p>\n","protected":false},"author":789,"featured_media":93352,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1730],"sf_theme":[21186],"sf_topic":[21212,20528,21187,1726,1732],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[21251],"class_list":["post-93345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-feature-stories","sf_theme-employee-experience","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-digital-transformation","sf_topic-future-of-work","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Salesforce Is Reshaping Its Workforce in the Age of AI - Salesforce<\/title>\n<meta name=\"description\" content=\"In early 2025, Salesforce deployed Agentforce to answer customer support questions on help.salesforce.com. A few months later, Agentforce was handling 2.6\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-reshaping-workforce-in-age-of-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Salesforce Is Reshaping Its Workforce in the Age of AI\" \/>\n<meta property=\"og:description\" content=\"In early 2025, Salesforce deployed Agentforce to answer customer support questions on help.salesforce.com. 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