{"id":93454,"date":"2026-05-11T05:00:00","date_gmt":"2026-05-11T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=93454"},"modified":"2026-05-11T06:16:15","modified_gmt":"2026-05-11T13:16:15","slug":"summer-2026-product-release-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/summer-2026-product-release-announcement\/","title":{"rendered":"Summer \u201926 Release: 10 Innovations Bringing the Agentic Enterprise to Life \u2014 Plus a Few Extras"},"content":{"rendered":"\n<p>Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. To help solve this, Salesforce is introducing the <a href=\"https:\/\/www.salesforce.com\/releases\/\" target=\"_blank\" rel=\"noreferrer noopener\">Summer \u201926 Release<\/a> \u2014 delivering powerful new AI, data, and automation innovations designed to help humans and <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> work together seamlessly across the enterprise.&nbsp;<\/p>\n\n\n\n<p>Available June 15, this release brings the vision of the <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> to life \u2014 unlocking productivity, deepening customer relationships, and accelerating growth on a trusted platform. Summer \u201926 helps businesses move from experimentation to scaled impact with multi-agent orchestration, Slack-first workflows, real-time data activation, and AI-powered customer engagement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-top-10-updates-in-the-summer-26-release\"><strong>Top 10 updates in the Summer \u201926 Release:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Multi-Agent Orchestration in Agentforce \u2014 Scale agents, not complexity<em><br><\/em><\/strong>Agentforce&#8217;s Multi-Agent Orchestration enables agents to work together as a unified team to solve complex, end-to-end workflows. It provides customers a single point of contact, with shared context across all channels, so that the customer never has to repeat themself or work to find the right agent for their question. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93495-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_Agentforce_DELIVERY_39948d.gif?w=1024\" alt=\"Animation demoing multi-agent orchestration in Agentforce. \" class=\"wp-image-93495\"\/><\/a><\/figure>\n<div id=\"93495-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_Agentforce_DELIVERY_39948d.gif?w=1024\" alt=\"Animation demoing multi-agent orchestration in Agentforce. \" class=\"wp-image-93495\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>IT Service Domain Pack Enhancements \u2014 Resolve IT issues faster with out-of-the-box AI agents<em><br><\/em><\/strong>Overwhelmed IT departments are struggling with rising support costs and fragmented ticketing systems. To ease this burden, Salesforce is delivering over 50 specialized AI agents deployed out of the box in <a href=\"https:\/\/slack.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>, Teams, and your <a href=\"https:\/\/www.salesforce.com\/service\/it-service-management\/service-desk\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">IT Service Desk<\/a> to detect intent and resolve employee needs proactively across specialist roles. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93496-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_IT_HR_Service_DELIVERY_v4_d9c3d6.gif?w=1024\" alt=\"Animation demoing IT Service agents in Slack.\" class=\"wp-image-93496\"\/><\/a><\/figure>\n<div id=\"93496-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_IT_HR_Service_DELIVERY_v4_d9c3d6.gif?w=1024\" alt=\"Animation demoing IT Service agents in Slack.\" class=\"wp-image-93496\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tableau MCP \u2014 Turn your AI into a trusted data expert<em><br><\/em><\/strong><a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/ai-models\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI models<\/a> often struggle to provide useful insights because they are disconnected from a company\u2019s deep analytical data. To bridge this gap, Salesforce is introducing Tableau MCP to transform your AI into trusted data experts. This secure, open integration allows your AI agents to query Tableau\u2019s analytics engine directly, delivering accurate answers grounded in your business context while keeping your data protected by the Agentforce Trust Layer.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93497-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_Tableau_DELIVERY.gif?w=1024\" alt=\"Animation showing a user querying Tableau directly in Claude.\" class=\"wp-image-93497\"\/><\/a><\/figure>\n<div id=\"93497-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_Tableau_DELIVERY.gif?w=1024\" alt=\"Animation showing a user querying Tableau directly in Claude.\" class=\"wp-image-93497\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce Self-Service \u2014 One seamless path to resolution<em><br><\/em><\/strong>Today\u2019s customers expect answers in seconds, but too often, they are met with a maze of disconnected webpages, dead-end forms, and generic chatbots. Agentforce Self-Service cuts through the complexity and drives resolution with a new Help Agent, Portal experience, and simplified pricing. The Help Agent can now be set up in 10 clicks or less and works on your website, our new Portal experience, or WhatsApp. Agentforce Self-Service Portal is a simplified, agent-first experience that makes it easy and delightful for end customers to navigate with a new dynamic, personalized, and conversational UI.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93498-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_CustomerService2_DELIVERY.gif?w=1024\" alt=\"User interacts with a help agent to resolve issues quickly. \" class=\"wp-image-93498\"\/><\/a><\/figure>\n<div id=\"93498-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/SF_summerGIFS_CustomerService2_DELIVERY.gif?w=1024\" alt=\"User interacts with a help agent to resolve issues quickly. \" class=\"wp-image-93498\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer Engagement Agent \u2014 Never miss a moment to convert<em><br><\/em><\/strong>High-quality leads often go cold simply because busy sales teams cannot follow up fast enough. To capture these missed opportunities, the new Customer Engagement Agent will independently interact with and qualify buyers 24\/7. By holding natural, two-way conversations across your website and email, this agent smoothly hands off warm leads to sales. This ensures your pipeline stays full of high-quality prospects while human sellers focus on closing deals.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Momentum \u2014 Capture every conversation, power agentic selling<\/strong><br>Most conversation data never makes it into Salesforce, leaving deal signals incomplete and agents working blind. Momentum changes that by capturing and structuring every customer interaction \u2014 calls, emails, and meetings \u2014 then writing that data back to Salesforce in real time, with no change to how reps work today. This gives revenue teams a complete, trustworthy picture of every deal and the foundation <a href=\"https:\/\/www.salesforce.com\/sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Sales<\/a> needs so deals move faster, forecasts reflect reality, and revenue stops slipping through the cracks.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Scheduling Console \u2014 Schedule smarter and dispatch faster with AI-powered insights<em><br><\/em><\/strong>Modern dispatching is complex, but not with the new Scheduling Console. Get live appointment updates, visualize gaps with map routes and side-by-side schedules, and let Agentforce automatically surface the closest qualified technicians for emergency jobs.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-Time Offer Management \u2014 Amplify promotional ROI with personalized offers at scale<\/strong><br>Marketing teams can be bogged down by slow campaign development cycles, a lack of personalization at scale, and an inability to manage promotions and offers centrally. To remove these bottlenecks, we are releasing Real-Time Offer Management, enabling brands to deliver personalized, channel-optimized offers based on dynamic customer behaviors and maximize promotional ROI. The agent-first offer management capability enables marketers to collaborate and orchestrate offers at scale and close the loop via intelligent insights and attribution.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Storefront Next \u2014 Enterprise power, out-of-the-box simplicity<em><br><\/em><\/strong>Merchants are often forced to choose between the powerful online store that\u2019s complex to build and manage or the simple site that lacks the ability to handle massive growth. To eliminate this compromise, Salesforce is introducing Storefront Next \u2014 an AI-first storefront designed to give users enterprise-grade capabilities without the complexity. By combining a flexible, powerful architecture with a storefront that\u2019s fast and high converting out of the box, teams can quickly launch and manage digital storefronts in a fraction of the time. This allows them to move quickly, easily adapt to the market trends, and drive more online revenue without relying on heavy developer resources. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Collections with Agentforce \u2014 Recover revenue faster<\/strong><br>Every day an invoice goes unpaid is revenue left on the table, yet many collections processes still rely on manual follow-ups and one-size-fits-all outreach, slowing recovery and straining customer relationships. Salesforce changes that by using <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/predictive-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">predictive AI<\/a> to score invoices based on payment history and account data, ensuring each account gets the right level of attention from the start. Agentforce then recommends the optimal risk-based dunning plan, including outreach cadence, escalation timing, and actions like fees or service holds. Teams can define dynamic rules by customer tier so high-value accounts receive a more measured collections approach, resulting in faster cash recovery and stronger customer relationships. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-7-more-updates-worth-noting\"><strong>7 more updates worth noting<\/strong> <\/h2>\n\n\n\n<p>The Summer \u201926 Release also introduces new innovations to improve compliance, field productivity, service efficiency, and industry-specific workflows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack First Sales \u2014 Turn conversations into revenue<em><br><\/em><\/strong>Most sales AI stops at suggestions. To close this gap, Slack First Sales brings CRM context to sellers where they work and conversational AI on demand with Slackbot. With bringing Agentforce Sales in Slack, sellers gain a proactive layer of agents that prospect, engage leads, and manage pipeline on their behalf. This allows a single seller to operate with a full revenue team behind them, scaling without adding headcount.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Process Compliance Navigator enhancements \u2014 Stay compliant in real time<\/strong><br>A single platform connects regulation, policy, risk, and control management. Unlike reactive audits, the Process Compliance Navigator monitors live workflows and intercepts noncompliant actions to prevent costly monetary and reputational violations.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Briefings \u2014 The right insights, right on time<em><br><\/em><\/strong>Equip field sales reps, key account managers, and medical science liaisons with a daily bite-sized, context-curated audio playlist of HCP account summaries delivered through an intuitive, offline-ready experience.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Warranty Claims Assistance \u2014 Automate claims, accelerate service<\/strong><br>Transform warranty management with AI. Autonomously handle validity checks and claim status to reduce processing time, freeing your team to focus on complex service issues.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Retail Execution Dashboards for Tableau Next \u2014 From insight to action, instantly<em><br><\/em><\/strong>Transform fragmented store data into a single source of truth for HQ and field teams. By unifying sales trends with field execution data, consumer goods companies can now pinpoint performance gaps, such as dipping store compliance or declining visit frequency, and immediately take action to protect margins, reclaim shelf share, and maximize rep productivity.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack for Education \u2014 Connect teams to drive student success<\/strong>Accelerate student success by connecting faculty and staff with student insights and AI-driven alerts in Slack, enabling teams to identify risks early and deliver proactive, coordinated support.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Security Mesh \u2014 Turn signals into actionable security intelligence<em><br><\/em><\/strong>Security Mesh unifies disparate data sources into a cohesive data fabric, transforming disconnected alerts into intelligent risk scores to catch anomalies faster and surface security threats that may otherwise go undetected.<strong><br><\/strong><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover what else is new on the <a href=\"https:\/\/www.salesforce.com\/releases\/\" target=\"_blank\" rel=\"noreferrer noopener\">release page<\/a><\/li>\n\n\n\n<li>Take the <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/summer-26-release-highlights\" target=\"_blank\" rel=\"noreferrer noopener\">Summer \u201926 Release module on Trailhead<\/a><\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=release-notes.salesforce_release_notes.htm&amp;release=262&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Summer \u201926 Release Notes<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. To help solve this, Salesforce is introducing the Summer \u201926 Release \u2014 delivering powerful new AI, data, and automation innovations designed to help humans and AI agents work together seamlessly across the enterprise.&nbsp; Available June 15, this release brings [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":93458,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[21184],"sf_topic":[21212,20528,21187,1726],"sf_product":[19930,1748,2410,1928],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-93454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-digital-transformation","sf_product-agentforce","sf_product-salesforce-platform","sf_product-slack","sf_product-tableau","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Summer 2026 Product Release Announcement - Salesforce<\/title>\n<meta name=\"description\" content=\"Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. 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