{"id":93562,"date":"2026-05-28T05:00:00","date_gmt":"2026-05-28T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=93562"},"modified":"2026-05-27T13:11:09","modified_gmt":"2026-05-27T20:11:09","slug":"what-leaders-should-do-about-american-workers-ai-skepticism","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/what-leaders-should-do-about-american-workers-ai-skepticism\/","title":{"rendered":"U.S. Workers Are More Wary of AI Than Their Global Peers. Here\u2019s How Leaders Can Help"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>At first glance, it&#8217;s a little bit of a head-scratcher: A Salesforce survey of more than 1,500 desk workers spanning four continents found that American workers are 43% more likely than the average global worker to be skeptical of AI. For leaders stuck in <a href=\"https:\/\/www.salesforce.com\/news\/stories\/why-ai-pilots-fail\/\" target=\"_blank\" rel=\"noreferrer noopener\">pilot purgatory,<\/a> understanding this wariness is the first step to becoming an Agentic Enterprise.<\/p>\n\n\n\n<p>The Salesforce survey asked respondents whether they thought of themselves as an AI skeptic or an AI advocate. Fifty-three percent of people in the U.S., U.K., and France said they were skeptics, compared with just 15% in Saudi Arabia and 26% in Mexico. And, unsurprisingly, more \u201cskeptical\u201d countries were also slightly less likely to have adopted AI as a core part of their work.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"data-viz\">\n\t<div>\n\t\t<h2 class=\"data-viz__title js-intersection\">\n\t\t\tAI Skepticism and Adoption at Work\n\t\t<\/h2>\n\t\t<p class=\"data-viz__description js-intersection\">\n\t\t\tAmerican workers are 43% more likely than the average global worker to consider themselves AI skeptics.\u00a0\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"data-viz__layout\">\n\t\t<span class=\"data-viz__y-axis-label\">Portion saying AI is part of their core workflow<\/span>\n\n\t\t<div class=\"data-viz__plot-area\">\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 25%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 50%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 75%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 100%;\"><\/span>\n\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 0%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 20%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 40%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 60%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 80%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 100%;\"><\/span>\n\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 0%;\">0%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 25%;\">5%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 50%;\">10%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 75%;\">15%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 100%;\">20%<\/span>\n\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 0%;\">10%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 20%;\">20%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 40%;\">30%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 60%;\">40%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 80%;\">50%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 100%;\">60%<\/span>\n\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 60%; --y: 45%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Australia<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 74%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--canada-skept\">Canada<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 86%; --y: 45%;\">\n\t\t\t\t<span class=\"data-viz__label\">France<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 44%; --y: 65%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below data-viz__label--germany-skept\">Germany<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 78%; --y: 80%;\">\n\t\t\t\t<span class=\"data-viz__label\">India<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 42%; --y: 75%;\">\n\t\t\t\t<span class=\"data-viz__label\">Italy<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\t\t\t\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 20%; --y: 70%;\">\n\t\t\t\t<span class=\"data-viz__label\">Japan<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 32%; --y: 65%;\">\n\t\t\t\t<span class=\"data-viz__label\">Mexico<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 34%; --y: 50%;\">\n\t\t\t\t<span class=\"data-viz__label\">Netherlands<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 38%; --y: 30%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Singapore<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 54%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Spain<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 86%; --y: 40%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">United<br \/>Kingdom<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\t\t\t\n\t\t\t<div class=\"data-viz__point data-viz__point--magenta js-intersection\" style=\"--x: 86%; --y: 20%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">United<br \/>States<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point data-viz__point--pink js-intersection\" style=\"--x: 54%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--global-skept\">Global<br>Average<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<span class=\"data-viz__x-axis-label\">Portion considering themselves AI skeptics<\/span>\n\t<\/div>\n\t<p class=\"data-viz__source\">Source: Salesforce Agentic Workplace Study, 2025<\/p>\n<\/div>\n\n<style>\n.data-viz {\n\t--data-viz-dot-size: 16px;\n\t--data-viz-blue: #066afe;\n\t--data-viz-grid: rgba(13, 38, 116, 0.28);\n\t--data-viz-magenta: #ff538a;\n\t--data-viz-pink: #d17dfe;\n\t--data-viz-source-color: #4F4F54;\n\t--data-viz-text: #001e5b;\n\t--data-viz-title: #022ac0;\n\n\tbackground: linear-gradient(180deg, #eaf5fe 0%, #90d0fe 100%);\n\tborder-radius: var(--br-500);\n\tbox-sizing: border-box;\n\tcolor: var(--data-viz-text);\n\tfont-family: var(--font-secondary);\n\tmargin: 0 auto var(--sp-650) auto;\n\tmax-width: 64rem; \/* 1024px *\/\n\tpadding: var(--sp-650) var(--sp-750) var(--sp-760);\n\tposition: relative;\n\twidth: 100%;\n}\n\n.data-viz *,\n.data-viz *::before,\n.data-viz *::after {\n\tbox-sizing: border-box;\n}\n\n.data-viz--rank {\n\tbackground: linear-gradient(180deg, #066afe 40%, #90d0fe 100%);\n\tpadding: 3.2rem;\n}\n\n.data-viz .js-intersection {\n\ttransition: all 0.6s ease 1s !important;\n}\n\n.data-viz__source {\n\tbottom: var(--sp-100);\n\tcolor: var(--data-viz-source-color);\n\tfont-size: 0.5625rem; \/* 9px *\/\n\tfont-weight: var(--font-weight-bold);\n\tleft: var(--sp-750);\n\tmargin-bottom: 0;\n\tposition: absolute;\n}\n\n.data-viz--tow-columns {\n\tdisplay: grid;\n\tgap: var(--sp-650);\n\tgrid-template-columns: 36% 1fr;\n}\n\n.data-viz__title {\n\tcolor: var(--data-viz-title);\n\tfont-family: var(--font-primary);\n\tfont-size: var(--fs-700);\n\tline-height: 1.2;\n\tmargin-bottom: var(--sp-100);\n}\n\n.data-viz__description {\n\tcolor: var(--data-viz-text);\n\tfont-size: var(--fs-250);\n\tfont-weight: var(--font-weight-bold);\n\tline-height: 1.4;\n\tmargin-bottom: var(--sp-760);\n\tmax-width: 28.75rem; \/* 460px *\/\n}\n\n.data-viz__layout {\n\talign-self: flex-end;\n\tdisplay: grid;\n\tgap: var(--sp-100) var(--sp-400);\n\tgrid-template-columns: auto 1fr;\n\tgrid-template-rows: 1fr auto;\n\theight: 18.625rem; \/* 298px *\/\n}\n\n.data-viz__layout--top-x-label {\n\tdisplay: grid;\n\tgap: var(--sp-400);\n\tgrid-template-columns: 1fr;\n\tgrid-template-rows: auto 1fr;\n\theight: 23.75rem; \/* 380px *\/\n}\n\n.data-viz__layout--top-x-label .data-viz__x-axis-label {\n\tgrid-column: 1;\n\tgrid-row: 1;\n}\n\n.data-viz__layout--top-x-label .data-viz__plot-area {\n\tgrid-column: 1;\n\tgrid-row: 2;\n}\n\n.data-viz__y-axis-label {\n\talign-self: center;\n\tgrid-column: 1;\n\tgrid-row: 1;\n\tjustify-self: center;\n\tletter-spacing: 0.01em;\n\tline-height: 1.3;\n\ttext-align: center;\n\ttransform: rotate(180deg);\n\twriting-mode: vertical-rl;\n}\n\n.data-viz__y-axis-label,\n.data-viz__x-axis-label {\n\tfont-size: 0.625rem; \/* 10px *\/\n\tfont-weight: var(--font-weight-bold);\n}\n\n.data-viz__plot-area {\n\tborder-bottom: 2px solid var(--data-viz-text);\n\tgrid-column: 2;\n\tgrid-row: 1;\n\tmargin-bottom: var(--sp-575);\n\tmargin-left: 2.375rem; \/* 38px *\/\n\tposition: relative;\n}\n\n.data-viz__x-axis-label {\n\tgrid-column: 2;\n\tgrid-row: 2;\n\tletter-spacing: 0.01em;\n\tpadding-left: 2.375rem; \/* 38px *\/\n\ttext-align: center;\n}\n\n.data-viz__gridline {\n\tpointer-events: none;\n\tposition: absolute;\n}\n\n.data-viz__gridline--h {\n\tborder-top: 1px dashed var(--data-viz-grid);\n\tbottom: var(--y);\n\theight: 0;\n\tleft: 0;\n\tright: 0;\n}\n\n.data-viz__gridline--v {\n\tborder-left: 1px dashed var(--data-viz-grid);\n\tbottom: 0;\n\tleft: var(--x);\n\ttop: 0;\n\twidth: 0;\n}\n\n.data-viz__tick {\n\tcolor: var(--data-viz-text);\n\tfont-size: var(--fs-200);\n\tfont-weight: 500;\n\tpointer-events: none;\n\tposition: absolute;\n\twhite-space: nowrap;\n}\n\n.data-viz__tick--y {\n\tbottom: var(--y);\n\tpadding-right: var(--sp-250);\n\tright: 100%;\n\ttransform: translateY(50%);\n}\n\n.data-viz__tick--x {\n\tleft: var(--x);\n\tpadding-top: var(--sp-100);\n\ttop: 100%;\n\ttransform: translateX(-50%);\n}\n\n.data-viz__point {\n\tbottom: var(--y);\n\theight: 0;\n\tleft: var(--x);\n\topacity: 1 !important;\n\tposition: absolute;\n\ttransform: translate3d(0, 0, 0) !important;\n\twidth: 0;\n}\n\n.data-viz__bar-wrapper {\n\talign-items: flex-end;\n\tbottom: 0;\n\tdisplay: flex;\n\theight: 100%;\n\tleft: var(--x);\n\tpadding-left: var(--sp-100);\n\tposition: absolute;\n\ttop: 0;\n\twidth: 33%;\n}\n\n.data-viz__bar {\n\tborder-top-left-radius: var(--br-200);\n\tborder-top-right-radius: var(--br-200);\n\tcolor: rgb(255 255 255);\n\tdisplay: block;\n\tfont-family: var(--font-primary);\n\tfont-size: var(--fs-400);\n\tfont-weight: var(--font-weight-bold);\n\theight: var(--y);\n\tpadding-top: var(--sp-100);\n\ttext-align: center;\n\twidth: calc((100% - 0.5rem) \/ 2);\n}\n\n.data-viz__bar--blue {\n\tbackground-color: var(--data-viz-blue);\n}\n\n.data-viz__bar--magenta {\n\tbackground-color: var(--data-viz-magenta);\n}\n\n.data-viz__bar-legend {\n\tbottom: calc(var(--sp-50) * -1);\n\tdisplay: block;\n\tfont-size: 0.625rem; \/* 10px *\/\n\tfont-weight: var(--font-weight-bold);\n\tleft: 50%;\n\tposition: absolute;\n\ttext-align: center;\n\ttransform: translateY(100%) translateX(-50%);\n\twidth: 100%;\n}\n\n.data-viz__dot-legend {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: var(--sp-50);\n\tmargin-bottom: var(--sp-400);\n\tpadding-left: 0;\n}\n\n.data-viz__dot-legend-item {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: row;\n\tgap: var(--sp-50);\n}\n\n.data-viz__dot-legend-dot {\n\tborder-radius: var(--br-400);\n\theight: 1rem;\n\twidth: 1rem;\n}\n\n.data-viz__dot-legend-dot--blue {\n\tbackground-color: var(--data-viz-blue);\n}\n\n.data-viz__dot-legend-dot--magenta {\n\tbackground-color: var(--data-viz-magenta);\n}\n\n.data-viz__dot-legend-label {\n\tfont-size: var(--fs-200);\n}\n\n.data-viz__dot {\n\tbackground: var(--data-viz-blue);\n\tborder-radius: 50%;\n\theight: var(--data-viz-dot-size);\n\tleft: calc(var(--data-viz-dot-size) \/ -2);\n\topacity: 1;\n\tposition: absolute;\n\ttop: calc(var(--data-viz-dot-size) \/ -2);\n\ttransform: translate3d(0, 0, 0) scale(0);\n\ttransition: transform 1s ease-in-out 1s;\n\twidth: var(--data-viz-dot-size);\n}\n\n.data-viz__point--magenta .data-viz__dot {\n\tbackground: var(--data-viz-magenta);\n}\n\n.data-viz__point--pink .data-viz__dot {\n\tbackground: var(--data-viz-pink);\n}\n\n.data-viz__label {\n\tbottom: calc(var(--data-viz-dot-size) \/ 2 + 1px);\n\tcolor: var(--data-viz-text);\n\tfont-size: 0.625rem; \/* 10px *\/\n\tfont-weight: var(--font-weight-bold);\n\tleft: 50%;\n\tline-height: 1;\n\topacity: 0;\n\tposition: absolute;\n\ttext-align: center;\n\ttransform: translate3d(-50%, 100%, 0);\n\ttransition: opacity 0.5s ease-in-out 1s, transform 0.5s ease-in-out 1s;\n\twhite-space: nowrap;\n}\n\n.data-viz__label--below {\n\tbottom: auto;\n\ttop: calc(var(--data-viz-dot-size) \/ 2 + 1px);\n}\n\n.data-viz__label--global-pilots {\n\tleft: -10px;\n}\n\n.data-viz__point--magenta .data-viz__label {\n\tcolor: var(--data-viz-magenta);\n}\n\n.data-viz__point--pink .data-viz__label {\n\tcolor: var(--data-viz-pink);\n}\n\n.data-viz__point.has-intersected .data-viz__dot {\n\ttransform: translate3d(0, 0, 0) scale(1);\n}\n\n.data-viz__point.has-intersected .data-viz__label {\n\topacity: 1;\n\ttransform: translate3d(-50%, 0, 0);\n}\n\n\/* Chart 2: unsuccessful pilots (10\u201340% x-axis), trend line,\n * vertical gradient *\/\n.data-viz--pilots {\n\t--data-viz-trend: #f5c400;\n}\n\n.data-viz--pilots .data-viz__plot-area {\n\tcontainer-type: size;\n\toverflow: visible;\n}\n\n.data-viz__trend {\n\tdisplay: block;\n\theight: 100%;\n\tinset: 0;\n\toverflow: visible;\n\tpointer-events: none;\n\tposition: absolute;\n\twidth: 100%;\n\tz-index: 1;\n}\n\n.data-viz__trend-line {\n\tfill: none;\n\tstroke: var(--data-viz-trend);\n\tstroke-width: 1.1;\n}\n\n.data-viz__trend-cap {\n\tfill: var(--data-viz-trend);\n}\n\n\/* Caps stay circular despite preserveAspectRatio=\"none\" SVG scaling. *\/\n.data-viz--pilots .data-viz__trend-cap {\n\trx: calc(1.35 * 100cqh \/ 100cqw);\n}\n\n.data-viz--pilots .data-viz__tick,\n.data-viz--pilots .data-viz__point {\n\tz-index: 2;\n}\n\n.data-viz__point--magenta {\n\t--data-viz-dot-size: 22px;\n}\n\n.data-viz__rank {\n\tcolor: rgb(255 255 255);\n\tdisplay: flex;\n\tflex-direction: column;\n\tfont-family: var(--font-primary);\n\tgap: var(--sp-100);\n\tmargin-bottom: var(--sp-780);\n\tpadding-left: 0;\n}\n\n.data-viz__title--rank {\n\tcolor: rgb(255 255 255);\n\tfont-size: 2.2rem;\n\tmargin-bottom: var(--sp-780);\n}\n\n.data-viz__rank-item {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: row;\n\tgap: var(--sp-400);\n}\n\n.data-viz__rank-dot {\n\talign-items: center;\n\tbackground: linear-gradient(45deg, #ff538a 0%, #d17dfe 100%);\n\tborder-radius: 3rem;\n\tdisplay: flex;\n\tfont-size: var(--fs-700);\n\theight: 3rem;\n\tjustify-content: center;\n\twidth: 3rem;\n}\n\n.data-viz__rank-label {\n\tfont-size: 2.3rem;\n}\n\n@media (max-width: 680px) {\n\n\t.data-viz {\n\t\t--data-viz-dot-size: 0.5rem; \/* 8px *\/\n\t\tpadding: var(--sp-650) var(--sp-650) var(--sp-780) var(--sp-650);\n\t}\n\n\t.data-viz--tow-columns {\n\t\tdisplay: block;\n\t}\n\n\t.data-viz__layout {\n\t\theight: 330px;\n\t}\n\n\t.data-viz__plot-area {\n\t\tmargin-bottom: 1.375rem; \/* 22px *\/\n\t\tmargin-left: var(--sp-550);\n\t}\n\n\t.data-viz__x-axis-label {\n\t\tpadding-left: var(--sp-550);\n\t}\n\n\t.data-viz__tick {\n\t\tfont-size: 0.6rem;\n\t}\n\n\t.data-viz__tick--y {\n\t\tpadding-right: var(--sp-75);\n\t}\n\n\t.data-viz__tick--x {\n\t\tpadding-top: var(--sp-75);\n\t}\n\n\t.data-viz__label {\n\t\tfont-size: 9px;\n\t}\n\n\t.data-viz__point--magenta {\n\t\t--data-viz-dot-size: 0.9375rem; \/* 15px *\/\n\t}\n\n\t.data-viz__rank-label {\n\t\tfont-size: var(--fs-700);\n\t}\n\n\t.data-viz__rank-dot {\n\t\tfont-size: var(--fs-400);\n\t\theight: 2rem;\n\t\twidth: 2rem;\n\t}\n\n\t.data-viz__title--rank {\n\t\tfont-size: var(--fs-700);\n\t\tmargin-bottom: var(--sp-650);\n\t}\n\n\t.data-viz__label--global-pilots {\n\t\tleft: 50%;\n\t}\n\n\t.data-viz__label--saudi-pilots {\n\t\tleft: -14px;\n\t}\n\n\t.data-viz__label--australia-pilots {\n\t\tleft: 10px;\n\t}\n\n\t.data-viz__label--netherlands-pilots {\n\t\tleft: 23px;\n\t}\n\n\t.data-viz__label--canada-pilots {\n\t\tleft: -10px;\n\t}\n\n\t.data-viz__label--japan-pilots {\n\t\tleft: 18px;\n\t\ttop: -4px;\n\t}\n\n\t.data-viz__label--germany-skept {\n\t\tleft: 26px;\n\t\ttop: -8px;\n\t}\n\n\t.data-viz__label--canada-skept {\n\t\tleft: 10px;\n\t}\n\n\t.data-viz__label--global-skept {\n\t\tleft: 10px;\n\t}\n}\n\n\n<\/style>\n\n\n\n<p><br>It\u2019s a finding that\u2019s echoed in <a href=\"https:\/\/hai.stanford.edu\/ai-index\/2026-ai-index-report\/public-opinion\" target=\"_blank\" rel=\"noreferrer noopener\">Stanford\u2019s 2026 AI Index<\/a>: Countries like India exceeded 80% in trust and consistent AI usage, while the U.S. hovered at around 50% on both metrics.<\/p>\n\n\n\n<p>Why so much optimism in developing countries like Saudi Arabia, Mexico, and India? One clue lies in a&nbsp; KPMG <a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/xx\/pdf\/2025\/05\/trust-attitudes-and-use-of-ai-global-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">study<\/a> that found that 90% of people in emerging economies expect to benefit from AI applications. For them, it\u2019s a tool for upward mobility rather than a driver for job displacement. They also say that, for them, AI has led to improved fairness, creativity, and other positive outcomes.&nbsp;<\/p>\n\n\n\n<div class=\"data-viz data-viz--tow-columns\">\n    <div>\n        <h2 class=\"data-viz__title js-intersection\">\n            Emerging Economies Are More Likely to Expect Benefits from AI\n        <\/h2>\n        <p class=\"data-viz__description js-intersection\">\n            In some regions, AI is a tool for upward mobility rather than a driver for job displacement.\n        <\/p>\n        <ul class=\"data-viz__dot-legend js-intersection\">\n            <li class=\"data-viz__dot-legend-item\">\n                <span class=\"data-viz__dot-legend-dot data-viz__dot-legend-dot--blue\"><\/span>\n                <span class=\"data-viz__dot-legend-label\">Emerging Economies<\/span>\n            <\/li>\n            <li class=\"data-viz__dot-legend-item\">\n                <span class=\"data-viz__dot-legend-dot data-viz__dot-legend-dot--magenta\"><\/span>\n                <span class=\"data-viz__dot-legend-label\">Advanced Economies<\/span>\n            <\/li>\n        <\/ul>\n    <\/div>\n    <div class=\"data-viz__layout data-viz__layout--top-x-label\">\n        <span class=\"data-viz__x-axis-label\">Portion observed or experienced AI benefits<\/span>\n\n        <div class=\"data-viz__plot-area\">\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 0%;\"><\/span>\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 20%;\"><\/span>\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 40%;\"><\/span>\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 60%;\"><\/span>\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 80%;\"><\/span>\n            <span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 100%;\"><\/span>\n\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 0%;\">0%<\/span>\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 20%;\">20%<\/span>\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 40%;\">40%<\/span>\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 60%;\">60%<\/span>\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 80%;\">80%<\/span>\n            <span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 100%;\">100%<\/span>\n\n            <div class=\"data-viz__bar-wrapper js-intersection\" style=\"--x: 0%;\">\n                <span class=\"data-viz__bar data-viz__bar--blue\" style=\"--y: 84%;\">\n                    <span class=\"data-viz__bar-label\">84%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar data-viz__bar--magenta\" style=\"--y: 64%;\">\n                    <span class=\"data-viz__bar-label\">64%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar-legend\">\n                    Improved outcomes for people\n                <\/span>\n            <\/div>\n            <div class=\"data-viz__bar-wrapper js-intersection\" style=\"--x: 33%;\">\n                <span class=\"data-viz__bar data-viz__bar--blue\" style=\"--y: 80%;\">\n                    <span class=\"data-viz__bar-label\">80%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar data-viz__bar--magenta\" style=\"--y: 59%;\">\n                    <span class=\"data-viz__bar-label\">59%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar-legend\">\n                    Enhanced<br \/>creativity \n                <\/span>\n            <\/div>\n            <div class=\"data-viz__bar-wrapper js-intersection\" style=\"--x: 66%;\">\n                <span class=\"data-viz__bar data-viz__bar--blue\" style=\"--y: 66%;\">\n                    <span class=\"data-viz__bar-label\">66%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar data-viz__bar--magenta\" style=\"--y: 43%;\">\n                    <span class=\"data-viz__bar-label\">43%<\/span>\n                <\/span>\n                <span class=\"data-viz__bar-legend\">\n                    Increased<br \/>fairness \n                <\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n    <p class=\"data-viz__source\">Source: KPMG<\/p>    \n<\/div>\n\n\n\n<p>While AI hesitancy could potentially hold American workers back, leaders can take concrete steps to reverse this trend and drive AI adoption.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-reasons-for-american-skepticism\"><strong>The reasons for American skepticism<\/strong><\/h2>\n\n\n\n<p>While job loss <a href=\"https:\/\/www.pewresearch.org\/social-trends\/2025\/02\/25\/u-s-workers-are-more-worried-than-hopeful-about-future-ai-use-in-the-workplace\/\" target=\"_blank\" rel=\"noreferrer noopener\">is a concern<\/a> for workers in developed countries, the data shows that American skepticism isn&#8217;t just about employment. American workers say their AI pilots don\u2019t work out because the tools they\u2019re working with deliver untrustworthy, generic outputs.<br><\/p>\n\n\n\n<div class=\"data-viz data-viz--rank\">\n    <div>\n        <h2 class=\"data-viz__title data-viz__title--rank js-intersection\">\n            Top Reasons for an Unsuccessful AI Tool or Pilot Among American Workers\n        <\/h2>\n    <\/div>\n    <ul class=\"data-viz__rank\">\n        <li class=\"data-viz__rank-item js-intersection\">\n            <span class=\"data-viz__rank-dot\">1<\/span>\n            <span class=\"data-viz__rank-label\">Generic outputs<\/span>\n        <\/li>\n        <li class=\"data-viz__rank-item js-intersection\">\n            <span class=\"data-viz__rank-dot\">2<\/span>\n            <span class=\"data-viz__rank-label\">Insufficient training<\/span>\n        <\/li>\n        <li class=\"data-viz__rank-item js-intersection\">\n            <span class=\"data-viz__rank-dot\">3<\/span>\n            <span class=\"data-viz__rank-label\">Low trust in outputs<\/span>\n        <\/li>\n    <\/ul>\n    <p class=\"data-viz__source\">Source: Salesforce Agentic Workplace Study, 2025<\/p>    \n<\/div>\n\n\n\n<p>But maybe they\u2019re not failing enough: The Salesforce study also asked respondents whether they have ever experienced unsuccessful AI pilots. Interestingly, workers in the highest-adoption markets were more likely to report having experienced failed AI pilots than people in the U.S. They tried, tried again, and got it right and are now more willing to embrace AI as a core part of their work.&nbsp;<\/p>\n\n\n\n<div class=\"data-viz data-viz--pilots\">\n\t<div>\n\t\t<h2 class=\"data-viz__title js-intersection\">\n\t\t\tExperience with Unsuccessful<br \/>AI Pilots and AI Adoption\n\t\t<\/h2>\n\t\t<p class=\"data-viz__description js-intersection\">\n\t\t\tActive AI users report more setbacks with past pilots than non-adopters\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"data-viz__layout\">\n\t\t<span class=\"data-viz__y-axis-label\">Portion saying AI is part of their core workflow<\/span>\n\n\t\t<div class=\"data-viz__plot-area\">\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 25%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 50%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 75%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--h\" style=\"--y: 100%;\"><\/span>\n\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 0%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 16.6667%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 33.3333%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 50%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 66.6667%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 83.3333%;\"><\/span>\n\t\t\t<span class=\"data-viz__gridline data-viz__gridline--v\" style=\"--x: 100%;\"><\/span>\n\n\t\t\t<svg class=\"data-viz__trend js-trend-line-animate\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\" aria-hidden=\"true\">\n\t\t\t\t<line class=\"data-viz__trend-line\" x1=\"-1.5\" y1=\"62.5\" x2=\"100\" y2=\"32.5\" \/>\n\t\t\t\t<ellipse class=\"data-viz__trend-cap\" cx=\"-1.5\" cy=\"62.5\" ry=\"1.35\" rx=\"1.35\" \/>\n\t\t\t\t<ellipse class=\"data-viz__trend-cap\" cx=\"100\" cy=\"32.5\" ry=\"1.35\" rx=\"1.35\" \/>\n\t\t\t<\/svg>\n\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 0%;\">0%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 25%;\">5%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 50%;\">10%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 75%;\">15%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--y\" style=\"--y: 100%;\">20%<\/span>\n\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 0%;\">10%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 16.6667%;\">15%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 33.3333%;\">20%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 50%;\">25%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 66.6667%;\">30%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 83.3333%;\">35%<\/span>\n\t\t\t<span class=\"data-viz__tick data-viz__tick--x\" style=\"--x: 100%;\">40%<\/span>\n\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 63.33%; --y: 45%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below data-viz__label--australia-pilots\">Australia<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 43.33%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--canada-pilots\">Canada<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 46.67%; --y: 45%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">France<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 63.33%; --y: 65%;\">\n\t\t\t\t<span class=\"data-viz__label\">Germany<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 93.33%; --y: 80%;\">\n\t\t\t\t<span class=\"data-viz__label\">India<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 10%; --y: 75%;\">\n\t\t\t\t<span class=\"data-viz__label\">Italy<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 80%; --y: 70%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below data-viz__label--japan-pilots\">Japan<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 86.67%; --y: 65%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Mexico<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 76.67%; --y: 50%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--netherlands-pilots\">Netherlands<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 70%; --y: 30%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Singapore<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 66.67%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">Spain<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point js-intersection\" style=\"--x: 30%; --y: 40%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">United<br \/>Kingdom<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point data-viz__point--magenta js-intersection\" style=\"--x: 53.33%; --y: 20%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--below\">United<br \/>States<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"data-viz__point data-viz__point--pink js-intersection\" style=\"--x: 60%; --y: 55%;\">\n\t\t\t\t<span class=\"data-viz__label data-viz__label--global-pilots\">Global<br \/>Average<\/span>\n\t\t\t\t<span class=\"data-viz__dot\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<span class=\"data-viz__x-axis-label\">Portion who have experienced unsuccessful AI pilots<\/span>\n\t<\/div>\n\t<p class=\"data-viz__source\">Source: Salesforce Agentic Workplace Study, 2025<\/p>\t\n<\/div>\n\n<script>\n\t\/**\n\t * Draws the trend line left-to-right using stroke-dashoffset, then fades in endpoint caps.\n\t *\n\t * @param {SVGSVGElement} svg - The `.data-viz__trend` element (or any root containing `.data-viz__trend-line`).\n\t * @param {object} [options]\n\t * @param {number} [options.durationMs=1200] - How long the line draw takes.\n\t * @param {number} [options.delayMs=0] - Wait this long after setup before the line starts drawing.\n\t * @param {string} [options.easing='cubic-bezier(0.22, 1, 0.36, 1)'] - CSS transition timing for the line.\n\t *\/\n\tfunction animateTrendLineLeftToRight(svg, options) {\n\t\tconst opts = options || {};\n\t\tconst durationMs = typeof opts.durationMs === 'number' ? opts.durationMs : 1200;\n\t\tconst delayMs = typeof opts.delayMs === 'number' ? opts.delayMs : 0;\n\t\tconst easing = opts.easing || 'cubic-bezier(0.22, 1, 0.36, 1)';\n\n\t\tconst line = svg.querySelector('.data-viz__trend-line');\n\t\tif (!line || typeof 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{\n\t\tinitTrendLineAnimation();\n\t}\n<\/script>\n\n\n\n<p>This tension around pilots, paired with a <a href=\"https:\/\/hai.stanford.edu\/ai-index\/2026-ai-index-report\/public-opinion\" target=\"_blank\" rel=\"noreferrer noopener\">lack of institutional trust<\/a> and heightened data privacy and security <a href=\"https:\/\/www.salesforce.com\/news\/stories\/trusted-ai-data-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">concerns<\/a>, suggests that many enterprise environments aren\u2019t offering the right tools to foster consistent, daily usage and graduate to full enterprise rollouts.<\/p>\n\n\n\n<p>The productivity upside of AI is real, but only for those who actually use it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-antidote-a-better-experience-nbsp\"><strong>The antidote: A better experience&nbsp;<\/strong><\/h2>\n\n\n\n<p>The Salesforce study identified over 500 workers who did successfully graduate from AI pilots, that is, workers who\u2019ve moved past experimentation and now use AI as a consistent or core part of their workflow.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"93568-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"876\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1024\" alt=\"Graphic showing qualities of over 500 successful AI pilot graduates\" class=\"wp-image-93568\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png 1788w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=300&amp;h=257 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=768&amp;h=657 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1024&amp;h=876 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1536&amp;h=1314 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=264&amp;h=226 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=427&amp;h=365 427w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=678&amp;h=580 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=150&amp;h=128 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=226&amp;h=193 226w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1218&amp;h=1042 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"93568-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1788\" height=\"1530\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1024\" alt=\"Graphic showing qualities of over 500 successful AI pilot graduates\" class=\"wp-image-93568\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png 1788w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=300&amp;h=257 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=768&amp;h=657 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1024&amp;h=876 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1536&amp;h=1314 1536w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=264&amp;h=226 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=427&amp;h=365 427w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=678&amp;h=580 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=150&amp;h=128 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=226&amp;h=193 226w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/05\/image_29d104.png?w=1218&amp;h=1042 1218w\" sizes=\"auto, (max-width: 1788px) 100vw, 1788px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/qbnZZTbqR3QJRhUqSXys9X.jpg\"  data-uuid=\"qbnZZTbqR3QJRhUqSXys9X\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>These workers, or \u201cAI\u2019s A-team,\u201d share some key characteristics.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Training: <\/strong>They receive training to improve how they leverage the technology.<\/li>\n\n\n\n<li><strong>Experience: <\/strong>AI is embedded directly into the tools they already use. To them, \u201cgreat AI\u201d is natural, conversational, and intuitive.<\/li>\n\n\n\n<li><strong>Trust: <\/strong>AI that is secure and context-aware is considered \u201cnonnegotiable.\u201d<\/li>\n\n\n\n<li><strong>Customizable: <\/strong>They want<strong> <\/strong>AI that can be tailored to their specific role.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The result? Seventy-six percent of those workers become active AI advocates, and 63% use it daily.&nbsp;<\/p>\n\n\n\n<p>\u201cWhen we get <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-fluency-playbook-for-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI fluency right<\/a>, AI moves from a technology innovation into a workforce advantage. It\u2019s the difference between deploying tools and actually changing how work gets done,\u201d said Nathalie Scardino, President and Chief People Officer at Salesforce.&nbsp;<\/p>\n\n\n\n<p>At Agentic Enterprises like Asymbl, for example, AI is <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-need-performance-reviews\/\" target=\"_blank\" rel=\"noreferrer noopener\">thoroughly folded into daily use<\/a>, with agents tailored to hundreds of different roles, resulting in millions of dollars of ROI.<\/p>\n<\/div><\/div>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tRead how Asymbl bridges the skepticism gap through radical accountability and embedding agents directly into their workforce.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-need-performance-reviews\/\" target=\"_blank\">\n\t\t\t\t<span>Learn More<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>For leaders, the lesson is straightforward: Workers don&#8217;t need to be told AI is good for them. They need the training, experience, and security to use it in a way that builds trust and keeps them coming back. Build the right conditions for that resilience and trust, and even failure becomes a feature of progress.<\/p>\n\n\n\n<p><strong>Salesforce Survey Methodology<\/strong>: In partnership with YouGov, Salesforce conducted a double-blind online survey among over 1,500 desk workers, defined as workers who consider their day-to-day job primarily mental labor over manual or task-based labor and were required to have at least minimal familiarity with AI, in Australia, India, Japan, Singapore, France, Germany, Italy, Netherlands, Spain, Saudi Arabia, United Kingdom, Mexico, United States, and Canada. The survey was conducted from December 2025 to January 2026. The sample is representative across job roles, industries, and business size.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At first glance, it&#8217;s a little bit of a head-scratcher: A Salesforce survey of more than 1,500 desk workers spanning four continents found that American workers are 43% more likely than the average global worker to be skeptical of AI. For leaders stuck in pilot purgatory, understanding this wariness is the first step to becoming [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":93569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[21231],"sf_theme":[21186],"sf_topic":[21212,20528,21187,19141,1732],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724,1798],"sf_collection":[2395],"sf_visibility":[],"coauthors":[],"class_list":["post-93562","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshot-research","sf_theme-employee-experience","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-enterprise-ai","sf_topic-future-of-work","sf_location-amer","sf_location-global","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Leaders Can Help U.S. Workers Wary of AI - Salesforce<\/title>\n<meta name=\"description\" content=\"At first glance, it&#039;s a little bit of a head-scratcher: A Salesforce survey of more than 1,500 desk workers spanning four continents found that American\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/what-leaders-should-do-about-american-workers-ai-skepticism\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"U.S. Workers Are More Wary of AI Than Their Global Peers. 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