{"id":94636,"date":"2026-08-19T06:00:00","date_gmt":"2026-08-19T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=94636"},"modified":"2026-08-18T20:14:25","modified_gmt":"2026-08-19T03:14:25","slug":"idc-marketscape-vendor-assessment-2026-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/","title":{"rendered":"Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for\u00a0 National Civilian Government AI-Enabled Case Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management <a href=\"https:\/\/www.salesforce.com\/government\/resources\/idc-salesforce-public-sector-case-management-vendor-summary\/\" target=\"_blank\" rel=\"noreferrer noopener\">2026 Vendor Assessment<\/a>.*\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As AI reshapes how governments manage and deliver citizen services, agencies need technology that can support their missions from the start. Salesforce brings together purpose-built applications, trusted AI, and a unified platform across critical civilian use cases, helping agencies deploy faster, support security and compliance requirements, and serve constituents with greater efficiency and responsiveness.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce was recognized for the following strengths:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mission-specific case management templates: <\/strong>Salesforce has a broad portfolio of out-of-the-box civilian case archetypes for benefit, grants, licensing and permitting, social benefits, courts, and emergency response. These blueprints can reduce design risk for cross-program civilian workloads such as integrated eligibility, regulatory enforcement, and grants-to-outcomes traceability.<\/li>\n\n\n\n<li><strong>Agentic AI investments:<\/strong> Agentforce ships with prebuilt public sector agent templates wired into the Public Sector Toolkit (guided flows, dynamic assessments, decision tables, intelligent document reader). Agents for complaint-to-case conversion, regulatory compliance, candidate sourcing, and benefit eligibility are usable out of the box rather than requiring greenfield build, and the Agent Fabric supports model choice and MCP\/A2A interoperability support agencies pursuing multivendor AI strategies and seeking to avoid lock-in to a single foundation model.<\/li>\n\n\n\n<li><strong>Global compliance and sovereignty footprint: <\/strong>Salesforce\u2019s combination of FedRAMP High, DoD IL5, and 13 country-specific authorizations span the EU, the United Kingdom, Canada, Australia, Japan, South Korea, UAE, and Latin America, supported by Hyperforce EU Operating Zone for in-region data residency.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"94654-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1019\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1019\" alt=\"IDC MarketScape matrix chart for worldwide software platforms in national civilian government AI-enabled case management for 2026. The bubble graph plots vendors along Capabilities and Strategies axes across four tiers: Leaders, Major Players, Contenders, and Participants. Top positions in the Leaders quadrant include Microsoft, Salesforce, Pegasystems, IBM, and ServiceNow.\" class=\"wp-image-94654\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png 1989w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=298&amp;h=300 298w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=768&amp;h=772 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1019&amp;h=1024 1019w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1528&amp;h=1536 1528w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=363&amp;h=365 363w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=192&amp;h=193 192w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1218&amp;h=1224 1218w\" sizes=\"auto, (max-width: 1019px) 100vw, 1019px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market.\u202f The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor\u2019s position within a given market. The Capabilities score measures vendor product, go to market, and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year time frame. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral, or minus next to the vendor name.<\/em><\/figcaption><\/figure>\n<div id=\"94654-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1989\" height=\"1999\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1019\" alt=\"IDC MarketScape matrix chart for worldwide software platforms in national civilian government AI-enabled case management for 2026. The bubble graph plots vendors along Capabilities and Strategies axes across four tiers: Leaders, Major Players, Contenders, and Participants. Top positions in the Leaders quadrant include Microsoft, Salesforce, Pegasystems, IBM, and ServiceNow.\" class=\"wp-image-94654\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png 1989w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=298&amp;h=300 298w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=768&amp;h=772 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1019&amp;h=1024 1019w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1528&amp;h=1536 1528w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=363&amp;h=365 363w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=192&amp;h=193 192w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/image1.png?w=1218&amp;h=1224 1218w\" sizes=\"auto, (max-width: 1989px) 100vw, 1989px\" \/><figcaption class=\"wp-element-caption\"><em>IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market.\u202f The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor\u2019s position within a given market. The Capabilities score measures vendor product, go to market, and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year time frame. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral, or minus next to the vendor name.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">\u201cFor government leaders, the test of AI\u2019s value is simple: Does it improve outcomes for citizens? When agencies can resolve cases faster, reduce administrative burden, and make services easier to navigate, people feel the difference. Salesforce brings together trusted AI and purpose-built solutions to help governments deliver faster and more accurate outcomes at scale. It\u2019s no wonder 15 of 15 U.S. cabinet agencies use Salesforce.\u201d \u2013 Kendall Collins, CEO, Missionforce &amp; Government Cloud<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Federal civilian momentum:<\/strong> Salesforce recently announced new initiatives with U.S. federal civilian agencies including the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/07\/23\/missionforce-transforms-veteran-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">Department of Veterans Affairs<\/a> and the <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/12\/11\/department-of-transportation-agentforce-modernization\/\" target=\"_blank\" rel=\"noreferrer noopener\">Department of Transportation<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>* Doc #IDC US53717226, June 2026<\/em><\/strong><strong><em><br><\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-learn-more-nbsp\" class=\"wp-block-heading\"><strong>Learn more:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/government\/resources\/idc-salesforce-public-sector-case-management-vendor-summary\/\" target=\"_blank\" rel=\"noreferrer noopener\">2026 IDC MarketScape<\/a> for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management excerpt\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-public-sector-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about Agentforce Public Sector<\/a> and how it can transform your organization<\/li>\n\n\n\n<li>See how <a href=\"https:\/\/gpscasestudies.salesforce.com\/regions\/amer\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. government customers<\/a> and other public sector organizations are using\u00a0Salesforce<\/li>\n\n\n\n<li>See what public sector IT leaders say are the biggest issues they\u2019re facing in Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/form\/industries\/government\/public-sector-state-it\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT in the Public Sector report<\/a>\u00a0<\/li>\n\n\n\n<li>Explore <a href=\"https:\/\/compliance.salesforce.com\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Security and Compliance<\/a><\/li>\n<\/ul>\n\n\n\n<h4 id=\"h-about-idc-marketscape\" class=\"wp-block-heading\"><strong>About IDC MarketScape:<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier\u2019s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management 2026 Vendor Assessment.*\u00a0 As AI reshapes how governments manage and deliver citizen services, agencies need technology that can support their missions from the start. Salesforce brings together purpose-built applications, trusted [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":94639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[],"sf_topic":[1752],"sf_product":[19930,1783],"sf_industry":[1788,1789],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-94636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_topic-awards-and-recognition","sf_product-agentforce","sf_product-industry-solutions","sf_industry-government","sf_industry-public-sector","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for\u00a0 National Civilian Government AI-Enabled Case Management\" \/>\n<meta property=\"og:description\" content=\"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-19T13:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"676\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for\u00a0 National Civilian Government AI-Enabled Case Management\",\"datePublished\":\"2026-08-19T13:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/\"},\"wordCount\":672,\"publisher\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/\",\"name\":\"Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment - Salesforce\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg\",\"datePublished\":\"2026-08-19T13:00:00+00:00\",\"description\":\"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/idc-marketscape-vendor-assessment-2026-announcement\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg\",\"contentUrl\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2026\\\/08\\\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg\",\"width\":1200,\"height\":676,\"caption\":\"Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#website\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2020\\\/08\\\/default.jpg\",\"contentUrl\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/wp-content\\\/uploads\\\/sites\\\/3\\\/2020\\\/08\\\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/salesforce\\\/\",\"https:\\\/\\\/x.com\\\/salesforcenews\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/salesforce\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment - Salesforce","description":"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for\u00a0 National Civilian Government AI-Enabled Case Management","og_description":"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government","og_url":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2026-08-19T13:00:00+00:00","og_image":[{"width":1200,"height":676,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/"},"author":{"name":"","@id":""},"headline":"Salesforce Named a Leader in IDC MarketScape: Worldwide Software Platforms for\u00a0 National Civilian Government AI-Enabled Case Management","datePublished":"2026-08-19T13:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/"},"wordCount":672,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/","url":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/","name":"Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","datePublished":"2026-08-19T13:00:00+00:00","description":"Salesforce today announced it has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/stories\/idc-marketscape-vendor-assessment-2026-announcement\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","width":1200,"height":676,"caption":"Salesforce Named a Leader in IDC MarketScape 2026 Vendor Assessment"},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/789_0826_T04_Salesforce-Named-a-Leader-in-IDC-Marketscape_b_v1_081126.jpg","_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/94636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/comments?post=94636"}],"version-history":[{"count":4,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/94636\/revisions"}],"predecessor-version":[{"id":94656,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/posts\/94636\/revisions\/94656"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/94639"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=94636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/categories?post=94636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/tags?post=94636"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=94636"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=94636"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=94636"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=94636"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=94636"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=94636"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=94636"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=94636"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=94636"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=94636"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=94636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}