{"id":96241,"date":"2026-11-04T06:00:00","date_gmt":"2026-11-04T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=96241"},"modified":"2026-11-04T06:21:42","modified_gmt":"2026-11-04T14:21:42","slug":"agentforce-coworker-surpasses-185k-users","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/news\/stories\/agentforce-coworker-surpasses-185k-users\/","title":{"rendered":"Salesforce\u2019s Agentforce Coworker Usage Soars 21x in Three Months as Enterprises Delegate Real Work to AI"},"content":{"rendered":"\n

More than 185,000 users are putting Coworker to work, with companies including The Adecco Group, Fulton Bank, and BACA Systems expanding adoption across their businesses.<\/em><\/p>\n\n\n\n

New capabilities make Coworker smarter, more proactive, and available wherever employees work \u2014 from Microsoft Teams to mobile and desktop.<\/em><\/p>\n\n\n\n

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Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced a major expansion of Agentforce Coworker<\/a>, bringing new AI capabilities, deeper business context, and new experiences across Microsoft Teams, mobile, and desktop \u2014 building on 21x growth in usage in just three months. With reusable Skills, employees can rely on proven workflows instead of starting from scratch or wondering whether AI will get the job right. Conversation History lets them pick up where they left off, while upcoming scheduled tasks keep work moving without constant follow-up. New predictable pricing at $50 per user per month, pricing is simple and predictable, which makes it easier for enterprises to expand adoption with confidence.<\/p>\n\n\n\n

Built on decades of customer relationships, business processes, and trusted enterprise data, Coworker puts the full power of Salesforce to work from day one. Drawing on existing Salesforce records, business metadata, and connected data through Data 360<\/a>, it brings together specialized Agentforce<\/a> agents and workflows to help employees get meaningful work done. Customers can get started in minutes, with the security, permissions, and governance they already trust\u2014and now bring that power into the tools they use every day.<\/p>\n\n\n\n

Give it a job; Agentforce Coworker helps get it done<\/strong><\/strong><\/h2>\n\n\n\n

Agentforce Coworker is Salesforce’s AI teammate that helps employees delegate business work using trusted Salesforce context. Instead of navigating multiple applications or figuring out which Agentforce agents to use, employees can start with the job they need done.<\/p>\n\n\n\n

Coworker helps plan the steps, coordinate the right Agentforce agents and workflows, and bring back results and recommended actions for review.<\/p>\n\n\n\n

For example, a seller can ask Coworker to investigate an at-risk renewal. Coworker can help pull together relevant service history, identify unresolved cases, prepare customer follow-up, and coordinate supported actions across the appropriate agents and workflows.<\/p>\n\n\n\n

And because Coworker already knows existing Salesforce data, metadata, and permissions, customers can begin putting it to work without starting from scratch.<\/p>\n\n\n\n

\u201cThe next era of enterprise AI<\/a> isn’t about giving users more agents to manage,\u201d said James Nakashima, SVP, Product Management, Salesforce. \u201cIt’s about giving them one Coworker that brings the right agents together to get work done. What makes this powerful for Salesforce customers is that Coworker starts with their business context, works within the security and permissions they already trust, and can be up and running in minutes. That’s how we make AI practical for every user.\u201d<\/p>\n\n\n\n

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