Pharmacy benefit management services provider moves operations to the cloud saving over $100,000 annually on data center and infrastructure costs
Deploys Salesforce Chatter to every employee \u2013 promoting collaboration
SAN FRANCISCO \u2013 August 31, 2010 – Salesforce.com [NYSE: CRM], the enterprise cloud computing (http:\/\/www.salesforce.com\/cloudcomputing\/) company, today announced the success of AWPRx in moving its pharmacy benefit management services, for the workers’ compensation industry, to the cloud. AWPRx deployed Sales Cloud 2, Chatter and multiple custom apps built on the Force.com platform across its entire organization in order to run its business operations in the cloud, generating savings on data center and infrastructure costs, and a greater focus on customers without having to worry about administration, maintenance or upgrades.
AWPRx helps more than 95 percent of the nation’s pharmacies fill prescriptions and manage claims online for workers’ compensation beneficiaries on behalf of insurance carriers and third-party administrators. They were looking for a new system to replace their complex homegrown solution that could be quickly deployed and easily extended over time. In addition, AWPRx wanted employees to easily collaborate and share information on claimants, clients, vendors and regulatory organizations.
AWPRx Deploys Salesforce.com Cloud Computing Applications to Every Employee
Every employee at AWPRx is using cloud computing applications from salesforce.com, including Sales Cloud 2, Salesforce Chatter and custom applications built on the Force.com platform.
\u2022 AWPRx built several custom applications on Force.com including:
o Client protocols \u2013 (FORCERx) Houses business rules for each client activity and process.
o Finance \u2013 Manages pharmacy remittance and client invoicing.
o Risk and compliance \u2013 Tracks workers comp fee schedules by state and ensures compliance regulatory agencies.
o Human resources \u2013 Tracks attendance, punctuality and performance along with employee benefits, paid time off, reviews, and training programs.
\u2022 AWPRx replaced their corporate Web site with one built on Force.com Sites, allowing customers and employees to login to their portals.
\u2022 AWPRx implemented a customized partner portal for more than 200 clients and vendors to access consumer pre-authorization and reimbursement information.
\u2022 The company also customized its implementation with a number of applications from AppExchange 2, including Jigsaw to feed lead sources into its Salesforce CRM system, Vertical Response for e-mail marketing, and Jitterbit for integration with Amazon Web Services.
\u2022 With its recent deployment of Chatter, employees have a new way to collaborate and keep up to date on project status and activities companywide.
Cloud Computing Delivers Cost and Time Savings for AWPRx
\u2022 With its operations now in the cloud, AWPRx is saving over $100,000 annually on data center and infrastructure costs. The team no longer worries about administration, maintenance, and upgrades, and is able to have a greater focus on customers.
\u2022 AWPRx has greater reliability and scalability along with improved visibility to the effectiveness of lead-gen activities \u2013 leads can now be tracked all the way through the pipeline.
\u2022 With Force.com, non-technical staff can help design custom applications\u2014including page layouts and report customization\u2014so tools better address business needs.
Comments on the News
\u2022 \u201cSalesforce CRM and the custom applications we\u2019ve built with Force.com have helped us move our entire business to the cloud,” said Jay Roy, CEO of AWPRx. \u201cWith Chatter we are only at the beginning of what we see as endless possibilities to grow our business in what is a very competitive market.\u201d
Additional Resources
\u2022 For more on AWPRx\u2019s story, visit http:\/\/www.salesforce.com\/customers\/insurance\/awprx.jsp
\u2022 Follow @salesforce on Twitter<\/p>\n","protected":false},"excerpt":{"rendered":"
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