Custom Force.com applications get social with Salesforce Chatter
SAN FRANCISCO \u2013 September 14, 2010 – Salesforce.com [NYSE: CRM], the enterprise cloud computing (http:\/\/www.salesforce.com\/cloudcomputing\/) company, today announced the success Stratus Technologies, a provider of ultra high availability on its servers, has achieved with salesforce.com as the cornerstone of its IT strategy. The 30-year old company, who prides itself for being at the leading edge of IT, began adopting Salesforce CRM applications in 2004 and is currently leveraging Sales Cloud 2, Service Cloud 2, the Force.com platform and most recently emerged as one of Salesforce Chatter\u2019s early success stories.
Salesforce.com enables Stratus to achieve greater levels of transparency across its company and into its customer base, providing more customer-focused decision making. The company chose Force.com as its custom development platform due to its availability, performance, scalability, and security as a cloud platform. It has built five custom applications that have improved the way the company manages its business:
\u2022 Professional services application, built in less than three weeks, to manage projects that track items like resources, expenses, and time from the conception of a project through to booked revenue;
\u2022 License management application for its services team to track each software license that has been purchased and make it easy for customers to log into the portal and download new licenses;
\u2022 Marketing automation application to track existing marketing assets and marketing spending;
\u2022 System-loaner application to track computer systems that have been loaned out to partners for purposes like software development; and
\u2022 Application for the legal team to manage patents and trademarks.
Stratus deployed Chatter, the first enterprise social collaboration app and platform, in the spring of 2010 in response to dissatisfaction with existing collaboration tools like Microsoft SharePoint. The company found great value in the way Chatter animates any system built on Force.com, particularly its custom applications, along with the below benefits:
\u2022 Employees can now \u201cfollow\u201d a project in Chatter related to Stratus\u2019 custom applications for managing projects or tracking software licenses and receive real-time alerts to any changes in status;
\u2022 Roughly 90 percent of Stratus\u2019 support requests come directly from hardware at customer sites as part of its remote service management service, Chatter provides a way for individuals with a more peripheral interest to also stay abreast of any changes in an installation or an account;
\u2022 Provides unprecedented visibility by automatically pulling together business events from multiple systems in real time without having to rely on IT; and
\u2022 Offers customized activity streams that can be discussed, organized, routed, tagged, tracked and delivered in a personalized report even to a mobile device like the iPhone.
Comments on the News:
\u2022 \u201cThe five custom applications we\u2019ve built using Force.com along with Chatter are providing new levels of efficiency and transparency across our business,\u201d said Joe Graves, CIO, Stratus Technologies. \u201cSalesforce.com\u2019s Cloud 2 solutions are enabling us to focus on our mission to help customers keep critical business operations online without interruption.\u201d
Additional Resources:
\u2022 For more information on Stratus Technologies\u2019 success with salesforce.com, visit: http:\/\/www.salesforce.com\/customers\/hi-tech-hardware\/stratus.jsp
\u2022 Follow @salesforce on Twitter
About Stratus Technologies
Stratus Technologies focuses exclusively on helping its customers keep critical business operations online without interruption. Based on 30 years of expertise in product and services technology for total
availability, Stratus is a trusted solutions provider to customers in manufacturing, health care, financial
services, public safety, transportation & logistics, and other industries. For more information, visit
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