EnerNOC deploys Salesforce CRM to realize new levels of visibility into its customer base
Using the Force.com enterprise cloud computing platform, EnerNOC builds multiple custom applications to integrate detailed information about its smart grid infrastructure
SAN FRANCISCO \u2013 March 7, 2011 – Salesforce.com [NYSE: CRM], the enterprise cloud computing (http:\/\/www.salesforce.com\/cloudcomputing\/) company, today announced that EnerNOC, Inc. [NASDAQ: ENOC], a leading provider of energy management applications for the smart grid, is harnessing salesforce.com\u2019s cloud technologies to transform how the world uses energy. EnerNOC is using Salesforce CRM (the Sales Cloud and Service Cloud) and the Force.com platform across its entire organization to gain mobile access and real-time visibility into its marketing, sales, finance and customer service operations and maintain a competitive edge in the fast growing smart grid industry.
EnerNOC Improves Customer Visibility and Support with Salesforce CRM
EnerNOC selected Salesforce CRM after a thorough evaluation because the Force.com platform offered the richest capabilities and most resembled its own cloud computing model for energy management.
\u2022 Using the Sales Cloud, EnerNOC has been able to simplify marketing campaign management and gain visibility into performance and financial return across multiple channels.
\u2022 EnerNOC rolled out mobile access to the Sales Cloud via BlackBerry devices to let employees view or edit opportunities, contact information, leads, or other important information in real-time, wherever they are.
\u2022 Using the Service Cloud, EnerNOC has been able to build a case database that enables it to capitalize on continuous improvement opportunities and optimize its processes in delivering industry-leading value to its customers.
\u2022 The Service Cloud is integrated with EnerNOC\u2019s world-class energy management applications to ensure that customer relationship data informs the service provided through EnerNOC\u2019s 24\/7 network operations center.
The Force.com Platform Enables EnerNOC to Quickly Adapt to Business Changes
EnerNOC began using the Force.com enterprise cloud computing platform in 2006 and has since expanded its use across the company. With Force.com, which is five times faster and half the cost of traditional development platforms, EnerNOC can adapt to business changes quickly by building custom apps in hours or days as opposed to weeks or months. EnerNOC has built several apps that enable it to integrate detailed information about its smart grid infrastructure with its customer base, giving the company a complete, real-time view of its business.
Comments on the News:
\u201cTo maintain our industry-leading position, we need enterprise cloud computing technologies that support our business and liberate us from optimizing disk space, shrinking database files or upgrading software versions,\u201d said Peter Yao, manager of IT Applications, EnerNOC. \u201cSalesforce.com\u2019s cloud solutions are giving us the scalability we need to grow as we continue to evolve the smart grid industry.\u201d
Additional Resources:
\u2022 For more information on EnerNOC\u2019s success with salesforce.com, visit: http:\/\/www.salesforce.com\/customers\/energy\/enernoc.jsp
\u2022 For more information about the Sales Cloud, visit: http:\/\/www.salesforce.com\/crm\/sales-force-automation\/
\u2022 For more information about the Service Cloud, visit: http:\/\/www.salesforce.com\/crm\/customer-service-support\/
\u2022 For more information about the Force.com platform, visit: http:\/\/www.salesforce.com\/platform\/
\u2022 Follow @salesforce on Twitter
About EnerNOC
EnerNOC unlocks the full value of energy management for our utility and commercial, institutional, and industrial (C&I) customers by reducing real-time demand for electricity, increasing energy efficiency, improving energy supply transparency in competitive markets, and mitigating emissions. We accomplish this by delivering world-class energy management applications including DemandSMART\u2122, comprehensive demand response; SiteSMART\u2122, data-driven energy efficiency; SupplySMART\u2122, energy price and risk management; and CarbonSMART\u2122, enterprise carbon management. Our Network Operations Center (NOC) continuously supports these applications across thousands of C&I customer sites throughout the world. Working with more than 100 utilities and grid operators globally, we deliver energy, ancillary services, and carbon mitigation resources that provide cost-effective alternatives to investments in traditional power generation, transmission, and distribution. For more information, visit www.enernoc.com.<\/p>\n","protected":false},"excerpt":{"rendered":"
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