{"id":20725,"date":"2014-04-29T05:00:00","date_gmt":"2014-04-29T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=20725"},"modified":"2020-09-29T21:13:41","modified_gmt":"2020-09-29T21:13:41","slug":"salesforce-com-named-1-crm-software-provider-in-gartners-worldwide-crm-market-share-report-for-second-consecutive-year","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2014\/04\/29\/salesforce-com-named-1-crm-software-provider-in-gartners-worldwide-crm-market-share-report-for-second-consecutive-year\/","title":{"rendered":"Salesforce.com Named #1 CRM Software Provider in Gartner\u2019s Worldwide CRM Market Share Report for Second Consecutive Year"},"content":{"rendered":"<p>Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor<br \/> <br \/> Leading companies are transforming how they connect with customers through the power of the social, mobile and connected cloud with salesforce.com<br \/> <br \/> SAN FRANCISCO \u2013 April 29, 2014 \u2013 Salesforce.com (NYSE: CRM), the world\u2019s #1 CRM platform, today announced that, for the second consecutive year, it has been named the #1 CRM software provider in Gartner Inc.\u2019s latest worldwide CRM market share report, entitled \u201cMarket Share Analysis: Customer Relationship Management Software, Worldwide, 2013.\u201d Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor. In the report, Gartner also notes: \u201cHigh levels of end-user investment in digital marketing and customer experience initiatives across all CRM segments drove revenue over $20 billion. At 13.7% AGR (adjusted gross revenue) for 2013, CRM was the top software revenue growth market for all enterprise software markets.\u201d<br \/> <br \/> Comments on the News<br \/> \u201cWe believe salesforce.com\u2019s CRM market share leadership is a reflection of the consistent innovation we deliver to our customers,\u201d said Keith Block, president and vice chairman, salesforce.com. \u201cWe also believe the growth and adoption of the Salesforce1 CRM Platform is unprecedented, as more and more companies are unlocking completely new ways to connect with their customers in today\u2019s social, mobile, cloud and connected world.\u201d<br \/> <br \/> Welcome to the Internet of Customers<br \/> The world is becoming completely connected. Every day, millions of new products, apps and devices\u2014from every industry\u2014are connecting to the Internet. By 2020, there will be more than 50 billion connected things, from smartphones and wearable smart devices to jet engines and cars. And behind every product, every app and every device there is a customer. It is the Internet of Customers, and customer relationship management has never been more important. With the Salesforce1 customer platform, companies across every industry are transforming their sales, service and marketing apps for the Internet of Customers.<br \/> <br \/> Additional Information<br \/> \u2022 Like salesforce.com on Facebook: http:\/\/facebook.com\/salesforce<br \/> \u2022 Follow @Salesforce on Twitter: https:\/\/twitter.com\/salesforce<br \/> <br \/> Gartner, Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013 Joanne M. Correia, Yanna Dharmasthira, Chris Pang, et al., April 16, 2014<br \/> <br \/> Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner&#8217;s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>","protected":false},"excerpt":{"rendered":"<p>Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor L<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"sf_subhead":"Based on CRM revenue in 2013, salesforce.com achieved greater total revenue, revenue growth and market share growth than any other top 10 CRM vendor L","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1725],"sf_theme":[1912],"sf_topic":[1752,1726],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-20725","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-media-resources","sf_theme-digital-transformation","sf_topic-awards-and-recognition","sf_topic-digital-transformation","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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