{"id":20793,"date":"2015-12-04T05:00:00","date_gmt":"2015-12-04T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=20793"},"modified":"2024-09-16T15:11:40","modified_gmt":"2024-09-16T22:11:40","slug":"encyclopaedia-britannica-accelerates-its-digital-transformation-with-salesforce","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2015\/12\/04\/encyclopaedia-britannica-accelerates-its-digital-transformation-with-salesforce\/","title":{"rendered":"Encyclopaedia Britannica Accelerates Its Digital Transformation with Salesforce"},"content":{"rendered":"<p>Salesforce Customer Success Platform helps Encyclopaedia Britannica reinvent its 247-year-old business to compete in the online education market and maintain a 95 percent customer renewal rateSAN FRANCISCO\u2014 Dec. 4, 2015\u2014Salesforce [NYSE:CRM], the Customer Success Platform and world&#8217;s #1 CRM company, today announced that Encyclopaedia Britannica is using Salesforce to evolve its business model for today\u2019s digital customer by revamping the way it develops and sells its online education services. With help from Salesforce, the company maintains a 95 percent customer renewal rate and is delivering substantial year-on-year growth.<br \/> <br \/> For more than 240 years, iconic leather-bound volumes of the Encyclopaedia Britannica stood on the shelves of homes, libraries and businesses everywhere. In an effort to compete in the digital age, the company stopped printing its trademark encyclopedia in 2012 and has evolved to become a leader in the online education market. <br \/> <br \/> To strengthen relationships with its growing online customer base, Britannica turned to Salesforce to help it increase employee collaboration, improve customer engagement and develop products that address the needs of the K-12 digital learning industry. With Sales Cloud, Service Cloud, Community Cloud and App Cloud, Britannica better understands its customers while connecting with them in new ways. Additionally, Britannica\u2019s field reps rely on the Salesforce1 Mobile App to run their business from their phones and Pardot to deliver 1-to-1 customer journeys. <br \/> <br \/> \u201cMoving from print to digital meant we had to completely change the way our company worked. Salesforce has helped us transform our corporate culture and customer relationships,\u201d said Michael Ross, senior vice president and education general manager, Encylopaedia Britannica. \u201cNow we communicate with customers much more frequently and collect their feedback to drive product development. Our customers view us as a partner instead of a vendor because they know we\u2019re listening and responding.\u201d<br \/> <br \/> \u201cI grew up with the Encyclopaedia Britannica as my trusted reference book and it is amazing to see its digital transformation into the world&#8217;s most trusted source for millions of customers,\u201d said Alex Dayon, president of products, Salesforce. \u201cWith Salesforce, Britannica is creating a customer-centric business and connecting with more than 500,000 institutional subscribers and 100 million students worldwide in a whole new way.\u201d <br \/> <br \/> About Encyclopaedia Britannica, Inc.<br \/> Encyclopaedia Britannica, Inc. is a global leader in education publishing whose products are available in a range of media, including online and mobile devices. A pioneer in digital publishing since the early 1980s, the company markets a variety of curriculum products for schools, language-study courses, online learning services, encyclopedias and other reference works and language products through its Merriam-Webster subsidiary. The company is headquartered in Chicago.<br \/> <br \/> <br \/> <br \/> # # #<br \/> Press Contact Info:<br \/> Rachel Leamon<br \/> Salesforce PR<br \/> 415-836-3970<br \/> pr@salesforce.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Salesforce Customer Success Platform helps Encyclopaedia Britannica reinvent its 247-year-old business to compete in the online education market and m<\/p>\n","protected":false},"author":156,"featured_media":0,"template":"","meta":{"sf_subhead":"Salesforce Customer Success Platform helps Encyclopaedia Britannica reinvent its 247-year-old business to compete in the online education market and m","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1756],"sf_theme":[1917,1912],"sf_topic":[1734,1744,1726,1741],"sf_product":[1759,1747,1772,2363,1761,1765],"sf_industry":[1781],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-20793","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-customer-engagement","sf_theme-digital-transformation","sf_topic-customer-engagement","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-salesforce-partners","sf_product-agentforce-marketing","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-customer-360","sf_product-experience-cloud","sf_product-pardot","sf_industry-education","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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