{"id":20968,"date":"2010-12-08T05:00:00","date_gmt":"2010-12-08T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=20968"},"modified":"2020-09-29T21:13:27","modified_gmt":"2020-09-29T21:13:27","slug":"salesforce-com-and-bmc-software-transform-it-management-with-launch-of-remedyforce-3","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2010\/12\/08\/salesforce-com-and-bmc-software-transform-it-management-with-launch-of-remedyforce-3\/","title":{"rendered":"Salesforce.com and BMC Software Transform IT Management with Launch of RemedyForce"},"content":{"rendered":"\n

\u2022 RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders
\u2022 RemedyForce gives customers access to a simple, fast IT service management solution to streamline IT support processes and reduce costs \u2013 delivered completely in the cloud
\u2022 Companies expand strategic alliance to develop, market, and sell RemedyForce offering<\/em><\/p>\n\n\n\n

SAN FRANCISCO \u2013 Dreamforce 2010 \u2013 Dec. 8, 2010<\/strong> – Salesforce.com [NYSE: CRM], the enterprise cloud computing company, and BMC Software, [NASDAQ: BMC] the leader in IT management, today announced RemedyForce, a new cloud offering built on Force.com, salesforce.com\u2019s enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.<\/p>\n\n\n\n

RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management. The announcement will be introduced by Marc Benioff, chairman and CEO of salesforce.com and Bob Beauchamp, chairman and CEO of BMC Software, as part of a keynote presentation at Dreamforce 2010, the industry cloud computing event.<\/p>\n\n\n\n

\u201cIT service management customers now have a cloud to address their needs,\u201d said Marc Benioff, chairman and CEO, salesforce.com. \u201cAs the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes.\u201d<\/p>\n\n\n\n

\u201cRemedyForce provides an impressive new group of companies the opportunity to access the power of BMC\u2019s IT Service Management solutions as well as strengthens the core offering available to our own customers. The result provides businesses new ways to get more out of their IT investment,\u201d said Bob Beauchamp, chairman and CEO, BMC Software. \u201cThis is the best of both worlds \u2013 cutting edge delivery of proven solutions \u2013 that will accelerate customer success and the evolution of both the cloud computing and IT management markets.\u201d<\/p>\n\n\n\n

Based on the proven, successful partnership between salesforce.com and BMC Software, RemedyForce adds a new offering to salesforce.com\u2019s current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of leading IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand. With this move the two companies add significant value to customers through unsurpassed IT management capabilities.<\/p>\n\n\n\n

BMC\u2019s market leading IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities.<\/p>\n\n\n\n

Key features include:
\u2022 An easy-to-use IT service management suite optimized for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications;
\u2022 True service management, including a configuration management database to provide the required \u201csingle source of truth\u201d;
\u2022 Streamlined implementation on the Force.com platform and salesforce.com\u2019s trusted global service delivery infrastructure;
\u2022 Real-time collaboration using Salesforce Chatter;
\u2022 Mobile access, reporting, and analytics.<\/p>\n\n\n\n

By building BMC solutions on Force.com\u2019s robust multi-tenant cloud development and delivery platform, customers now have a comprehensive and integrated approach to service management, that is optimized for the Force.com platform and ecosystem. Customers using BMC\u2019s ITSM solutions report:
\u2022 A 40 percent decrease in support costs;
\u2022 Resolution of 75 percent of issues on the first call;
\u2022 Tens of millions of dollars in ongoing operational savings.<\/p>\n\n\n\n

With RemedyForce, customers can take advantage of over 20 years of service management leadership and a proven, trusted cloud delivery infrastructure, and the simplicity of a standardized cloud application. BMC and salesforce.com will support RemedyForce with joint sales, marketing, product certification, and implementation programs. RemedyForce will be sold by both companies\u2019 sales teams and partners, unlocking new business opportunities as they sell to customers looking for a proven solution with best of breed capabilities delivered by established industry leaders.
###
\u201cSafe harbor\u201d statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the expected release of the RemedyForce Cloud and the expected expansion of the two companies\u2019 strategic alliance to market and sell the RemedyForce Cloud applications. The achievement or success of the matters covered by such forward-looking statements involve assumptions, risks and uncertainties. If such assumptions prove incorrect or such risks or uncertainty materializes, the results could differ materially from the results expressed or implied by the forward-looking statements made above. Further information on these and other factors that could affect the companies\u2019 results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings they make with the Securities and Exchange Commission from time to time. These documents are available on the SEC website and the investor information areas of the companies\u2019 websites. Salesforce.com and BMC Software assume no obligation and do not intend to update these forward-looking statements, except as required by law. <\/p>\n\n\n\n

ABOUT SALESFORCE<\/h2>\n\n\n\n

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies\u2014cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain\u2014to create a 360\u00b0 view of their customers. For more information about Salesforce (NYSE: CRM), visit:\u00a0www.salesforce.com<\/a>.<\/p>\n\n\n\n

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol \u201cCRM.\u201d For more information please visit\u00a0https:\/\/www.salesforce.com<\/a>, or call 1-800-NO-SOFTWARE.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2022 RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders\u2022 RemedyForce gives customers access to a simple, fast IT service management solution to streamline IT support processes and reduce costs \u2013 delivered completely in the cloud\u2022 Companies expand strategic alliance to develop, market, and sell RemedyForce offering SAN […]<\/p>\n","protected":false},"author":113,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1731,1755,1776],"sf_theme":[1917],"sf_topic":[1744,1726,1791,1741],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-20968","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-event-coverage","sf_content_type-press-releases","sf_content_type-press-releases-corporate","sf_theme-customer-engagement","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-dreamforce","sf_topic-salesforce-partners","sf_location-amer"],"yoast_head":"\nSalesforce.com and BMC Software Transform IT Management with Launch of RemedyForce - 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