Company wins awards for CRM Suite across Enterprise, Midmarket and Small Business
Salesforce.com also awarded best Sales Force Automation for fifth year
Shavlik Technologies wins 2011 CRM Service Elite Award for its Salesforce deployment
Chairman and CEO Marc Benioff named an \u201cInfluential Leader\u201d for the sixth time
SAN FRANCISCO \u2013 August 23, 2011 – Salesforce.com [NYSE: CRM], the enterprise cloud computing (http:\/\/www.salesforce.com\/cloudcomputing\/) company, today announced it has swept the CRM Market Awards from CRM magazine for a third consecutive year. Along with winning the 2011 Sales Force Automation Award for the fifth year in a row, salesforce.com was the winner in all three CRM Suite categories: Enterprise Suite CRM, Midmarket Suite CRM and Small Business Suite CRM. Salesforce.com is the only company ever to win all three CRM Suite categories three years in a row, further validating the company\u2019s CRM leadership position.
Comments on the News:
\u2022 \u201cYear after year, our customers achieve transformational success with Salesforce thanks to our relentless commitment to innovation,\u201d said Alex Dayon, executive vice president, applications, salesforce.com. \u201cWe look forward to sharing our next innovative vision \u2013 the social enterprise \u2013 with our customers at Dreamforce 2011 next week in San Francisco.\u201d
\u2022 \u201cSolid direction, top-notch customer satisfaction and depth of product functionality are the keys to success for companies in the CRM space,\u201d said David Myron, editorial director, CRM magazine. “We congratulate this year\u2019s winners of the 2011 CRM Market Awards for consistently excelling in all three of those areas.\u201d
Salesforce.com and the CRM Market Awards
\u2022 Salesforce.com has now won a total of 17 CRM Market Awards over the past five years, including a five-year streak as winner of the Sales Force Automation Market Award.
\u2022 2011 marks the third year in a row that salesforce.com has both swept the CRM Suite categories and won the Sales Force Automation Award.
\u2022 Salesforce.com chairman and CEO Marc Benioff was honored as an \u201cInfluential Leader\u201d in 2011 for the sixth time in the awards\u2019 history.
Shavlik Technologies Wins CRM Service Elite Award for its Salesforce Deployment
\u2022 Shavlik Technologies, a leading provider of patch management in the cloud, took home a 2011 CRM Service Elite Award for its Salesforce deployment, which includes the Sales Cloud, Service Cloud, Force.com platform, customer portal, and Salesforce Chatter. Salesforce has enabled Shavlik Technologies to reduce CRM spending by 14 percent and increase the number of channel partners by 22 percent without the need for extra staff.
CRM Market Award recipients are determined \u201cthrough an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.\u201d The 2011 CRM Market Awards were presented at the CRM Evolution 2011 Conference in New York.
Salesforce.com Leads the Industry with the Social Enterprise
\u2022 In July 2011, salesforce.com was positioned by Gartner, Inc., in the Leaders quadrant of the \u201cMagic Quadrant for Sales Force Automation\u201d and in the Leaders quadrant of the \u201cMagic Quadrant for Social CRM.\u201d
\u2022 In August 2011, salesforce.com was cited as a leader in Forrester Research, Inc.\u2019s \u201cThe Forrester Wave\u2122: Mobile Collaboration.\u201d
\u2022 Recently, Forbes Magazine named salesforce.com the world\u2019s most innovative company and chairman and CEO Marc Benioff the world\u2019s most innovative leader.
Additional Resources:
\u2022 Dreamforce, the cloud computing event of the year, will be held August 30 \u2013 September 2, 2011 at San Francisco\u2019s Moscone Convention Center. Roughly 40,000 people are expected to register to attend this year\u2019s event where they will be able to take advantage of the 450 sessions, with 700 expert users from leading customer and partner companies and over 275 exhibitors. To register for Dreamforce, including the free keynote and expo pass, visit: http:\/\/www.salesforce.com\/dreamforce\/DF11\/registration\/
\u2022 To see a demo of Salesforce CRM, visit: http:\/\/www.youtube.com\/watch?v=_r1H7OK8lzY
\u2022 For prospective customers, get your free trial of Salesforce today at www.salesforce.com
\u2022 Follow @salesforce on Twitter
\u2022 For more information on Shavlik Technologies\u2019 success with salesforce.com, visit: http:\/\/www.salesforce.com\/showcase\/stories\/shavlik-technologies.jsp
\u2022 For a complete list of winners, visit: http:\/\/www.destinationcrm.com\/Articles\/Editorial\/Magazine-Features\/The-2011-CRM-Market-Leaders-76485.aspx
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http:\/\/www.destinationCRM.com, or on Twitter at @CRM (http:\/\/twitter.com\/CRM) and @destinationCRM (http:\/\/twitter.com\/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.<\/p>\n","protected":false},"excerpt":{"rendered":"
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