For the first time ever, brands can unify social listening, content, engagement, advertising, workflow, automation and measurement with the Salesforce Marketing Cloud
Combined with the Sales Cloud and Service Cloud, salesforce.com is the only company that delivers a comprehensive CRM solution for the social era
Today, 55 percent of the Fortune 100, including Ford, Hewlett Packard, and Unilever are managing their social marketing programs at scale and turning connections into customers for life with the Salesforce Marketing Cloud
SAN FRANCISCO \u2013 DREAMFORCE 2012 \u2013 Sept. 19, 2012 \u2013 Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today unveiled the Salesforce Marketing Cloud, the most comprehensive suite for social marketing. Marketing Cloud is the first suite to unify social listening, content, engagement, advertising, workflow, automation and measurement. Together these technologies will transform marketing \u2013 from the CMO to the community manager \u2013 for the social revolution.
Comments on the News
\u2022 \u201cMarketing is undergoing its biggest shift in decades, as brands move from traditional strategies to connecting with customers and fans globally through social media,\u201d said Michael Lazerow, CMO of Salesforce Marketing Cloud, salesforce.com. \u201cSalesforce Marketing Cloud empowers brands to take advantage of this shift, turning insight into action and connections into customers for life.\u201d
\u2022 \u201cFord doesn\u2019t have a standalone social media strategy \u2014 we have a business strategy supported by social media,\u201d said Scott Monty, communications manager, Global Digital & Multimedia, Ford Motor Company. \u201cWe need to scale social media across our employees, dealers and customers, and know exactly how it is driving our business. We also need a unified view of social to make analysis that comes out of it available to product development, advertising or product marketing. This is all possible with the Salesforce Marketing Cloud.\u201d
\u2022 \u201cThere are massive, global shifts taking place in marketing due to social media,\u201d said Babs Rangaiah, vice president, Global Media Innovation, Unilever. \u201cUnilever has fully embraced this social transformation and a partner like Buddy Media, now Salesforce Marketing Cloud, empowers us to scale our social programs globally and across many brands. This is incredibly valuable.\u201d
\u2022 \u201cCompanies are struggling to scale to keep up with all the conversations on social networks,\u201d said Jeremiah Owyang, industry analyst, Altimeter Group. \u201cTools that analyze, plan, deliver and measure media such as ads, content and conversations help marketers to reach the intended audiences and result in higher resonation.\u201d
Salesforce Marketing Cloud: World\u2019s Most Comprehensive Suite for Social Marketing
The marketing industry is undergoing the biggest transformation it\u2019s seen in 60 years and it\u2019s being driven by the social revolution. Today\u2019s leading brands are looking to completely transform their traditional marketing strategies given the unprecedented growth of social networks. Industry analysts predict that CMOs will surpass CIOs in spend on technology within the next five years and that social advertising will be the largest growth area of online advertising by 2013 . Just as salesforce.com transformed how companies sell to and service their customers, the company is now revolutionizing how businesses market in the social era.
Until the Marketing Cloud, companies had fragmented conversations and uncoordinated social marketing programs. By combining industry leaders Buddy Media and Radian6 to power the Marketing Cloud, brands now have the proven suite to manage all social marketing activity and access common assets in one place. With the Marketing Cloud, marketers can adapt to the new world of social marketing by deploying:
\u2022 Social Listening \u2013 Real-Time Listening at Scale From 400+ Million Social Sources
Gain actionable insight and uncover marketing opportunities. By delivering the most comprehensive coverage of conversations across the web \u2013 including Facebook, Twitter, YouTube, LinkedIn, blogs, online communities and more \u2013 Marketing Cloud customers can turn insight into action. Marketing Cloud now supports a total of 17 languages for social listening and with the launch of a new Apple native iOS app, social listening is also available via mobile devices.
\u2022 Social Content \u2013 Create Compelling Social Presences
Create and deploy social content to customers wherever they are on social networks, websites and mobile devices. Customers can now add social components to all content to maximize reach and leverage asset libraries to maintain brand consistency. With more than 50 social applications available, ranging from contests to video players to photo galleries, companies can engage fans with powerful content.
\u2022 Social Engagement \u2013 Connect With Customers
Companies can now create scale with workflow through integration with Salesforce. They are able to respond and connect with customers on their channel of choice, build a community of advocates by connecting with customers when and where they are most engaged and spark conversations that extend beyond simple text by attaching videos, images and links. Users can access exactly what they need without sacrificing security through granular rights and permissions.
\u2022 Social Advertising \u2013 Amplify Content
Manage and execute optimized social ad campaigns, including sponsored stories and mobile newsfeed ads. Companies now have the ability to turn engaging content into compelling social ads and optimize them with demographics and KPIs, by leveraging data to identify which ads and demographics deliver the best performance.
\u2022 Social Workflow and Automation \u2013 Organize Team Processes
Apply sophisticated analysis and rules to organize the thousands of conversations happening across the web by automatically routing relevant social content for quick engagement and response. The Marketing Cloud automatically populates social customer profiles, helping marketers create relevant programs based on consumer interests to align sales and improve customer service.
\u2022 Social Measurement \u2013 Track Campaign ROI
Businesses can now track campaign results in one dashboard and leverage real-time data to adapt campaigns to be more effective, as well as create new campaigns and show exactly how engagement is driving revenue or other conversions. Marketers can create multiple, custom dashboards via a library of drag-and-drop widgets to deliver relevant, actionable insight to everyone from the community manager to the CMO.
Customer Success with the Salesforce Marketing Cloud
Fifty-five percent of the Fortune 100 and brands including Ford, Unilever, Carnival Cruise Lines, the National Football League and HP are managing their social marketing programs at scale and turning connections into customers for life with the Marketing Cloud.
Pricing and Availability
\u2022 Salesforce Marketing Cloud is generally available today for customers, starting at $5,000 per month.
\u2022 Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.
Additional Resources
\u2022 Watch Dreamforce 2012 live on Salesforce Live at http:\/\/facebook.com\/dreamforce
\u2022 Find more information on Salesforce Marketing Cloud at: www.salesforce.com\/marketingcloud
\u2022 Like Salesforce Marketing Cloud on Facebook: http:\/\/www.facebook.com\/marketingcloud
\u2022 Follow @Salesforce and @MarketingCloud on Twitter
About Dreamforce
Dreamforce 2012 is the world\u2019s largest vendor technology conference, welcoming more than 90,000 registered attendees to experience the power of the social revolution. With more than 750 sessions and 350 cloud companies in the expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking. In addition, Dreamforce welcomes special guests Sir Richard Branson, Founder of Virgin Group, Jeff Immelt, CEO of General Electric, Gen. Colin Powell, former Secretary of State, Tony Robbins, Entrepreneur, Author & Peak Performance Strategist, and The Red Hot Chili Peppers. Dreamforce 2012 offers attendees everything they need to connect with customers, partners and employees in entirely new ways.<\/p>","protected":false},"excerpt":{"rendered":"
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