{"id":21145,"date":"2013-08-12T05:00:00","date_gmt":"2013-08-12T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=21145"},"modified":"2024-09-16T15:12:11","modified_gmt":"2024-09-16T22:12:11","slug":"salesforce-com-announces-new-performance-edition-empowers-customer-companies-to-achieve-new-levels-of-performance","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2013\/08\/12\/salesforce-com-announces-new-performance-edition-empowers-customer-companies-to-achieve-new-levels-of-performance\/","title":{"rendered":"Salesforce.com Announces New Performance Edition, Empowers Customer Companies to Achieve New Levels of Performance"},"content":{"rendered":"

Performance Edition will combine the world\u2019s #1 CRM apps and platform\u2014Sales Cloud, Service Cloud and Salesforce Platform\u2014together with clean, targeted lead and customer data from Data.com, coaching and feedback tools from Work.com, trusted identity services from Salesforce Identity and more. Performance Edition will bring together the innovations companies need to drive amazing growth, achieve new levels of customer satisfaction and maximize sales and service success in today\u2019s social and mobile world.Performance Edition will combine the world\u2019s #1 CRM apps and platform\u2014Sales Cloud, Service Cloud and Salesforce Platform\u2014together with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution


Performance Edition will bring together the innovations companies need to drive amazing growth, achieve new levels of customer satisfaction and maximize sales and service success in today\u2019s social and mobile world

SAN FRANCISCO\u2014August 12, 2013\u2014Salesforce.com [NYSE: CRM], the world’s #1 CRM platform (http:\/\/www.salesforce.com\/), today announced Salesforce Performance Edition, a new Salesforce Edition that will combine the world\u2019s #1 CRM apps and platform\u2014Sales Cloud, Service Cloud and Salesforce Platform\u2014together with clean, targeted lead and customer data from Data.com, coaching and feedback tools from Work.com, trusted identity services from Salesforce Identity and more. Performance Edition will bring together the innovations companies need to drive amazing growth, achieve new levels of customer satisfaction and maximize sales and service success in today\u2019s social and mobile world.


Quote on the news
\u2022 \u201cSalesforce.com has consistently revolutionized the industry by delivering major innovations for sales and service, and we continue to get an incredible response from our customers,\u201d said Alex Dayon, president, applications and platform, salesforce.com. \u201cPerformance Edition will combine these capabilities in a single solution to make it easier than ever to become a high performance customer company.\u201d
\u2022 \u201cOver the years, we\u2019ve combined several salesforce.com innovations to create a holistic sales and service solution. As a result, we\u2019ve been able to drive new levels of performance across every aspect of Enterasys\u2019 business,\u201d said Dan Petlon, CIO, Enterasys. \u201cSalesforce Performance Edition is a one-stop-shop for customer success. It will put everything we need to drive performance into a single solution.\u201d
\u2022 \u201cSuccessful companies approach their sales and service strategy holistically,\u201d said Michael Fauscette, group vice president of software business solutions, IDC. \u201cWith Performance Edition, salesforce.com is making it easier for companies to grow pipeline, shorten sales cycles and improve sales performance while delivering a consistent customer service experience across every channel\u2014all in a single solution.\u201d


With the rapid adoption of mobile devices, social networks and cloud computing, customer expectations have changed. During this time, salesforce.com has expanded its portfolio of #1 CRM apps and platform solutions\u2014Sales Cloud, Service Cloud and Salesforce Platform\u2014and introduced new offerings, including Work.com, Data.com and Salesforce Identity. With Performance Edition, salesforce.com is bringing together everything leading companies need to maximize performance across sales and service.


Salesforce.com\u2019s most successful customers, including Facebook, Kelly Services, Schumacher Group and Varsity Brands have combined salesforce.com capabilities over time to transform into high performance customer companies.


About Performance Edition
Based on the feedback and best practices of salesforce.com\u2019s most successful customers, Performance Edition will deliver the combination of capabilities that companies need to maximize performance and become customer companies. Performance Edition will be salesforce.com\u2019s most comprehensive solution for sales and service, combining Sales Cloud, Service Cloud and Salesforce Platform with all of the additional capabilities in Unlimited Edition, as well as:


\u2022 Data.com: Provides access to accurate, actionable contact and business data to help sales reps immediately uncover and qualify new leads and keep their data clean
\u2022 Work.com: Unlocks peak performance of sales teams through consistent coaching, motivation and feedback available on any mobile device
\u2022 Salesforce Identity: Will provide a single, social, trusted identity service across all enterprise apps, delivered with the simplicity, transparency and trust of the Salesforce Platform
\u2022 Live Agent: Offers a web chat solution directly integrated into the Service Cloud and includes mobile capabilities that instantly connect customers with service agents to get answers in real time, from any device
\u2022 Knowledge: Provides a single place for service agents and customers to quickly and easily access knowledge articles and find solutions, directly from the Service Cloud console or on any mobile device via the company’s public communities or web portals
\u2022 Additional Sandbox Functionality: Creates a copy (\u201csandbox\u201d) of an organization\u2019s production environment for integrating code, testing and user training to build and deploy customizations and apps faster


Pricing and Availability
\u2022 Performance Edition is scheduled to be available starting November 4, 2013, at the price of $300 per user, per month.
\u2022 Unlimited Edition customers can choose to upgrade to Performance Edition or continue to use Unlimited Edition, which will continue to receive enhancements and innovations during salesforce.com\u2019s regular upgrade cycles.


Additional Information
\u2022 For more information on Salesforce Performance Edition, please contact your salesforce.com representative or call 1 855 855 8822.

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