Company drives deeper digital engagement with consumers
using Salesforce Marketing Cloud\u2019s Journey Builder
SAN FRANCISCO\u2014September 16, 2015\u2014Salesforce [NYSE: CRM], the Customer Success Platform and world\u2019s #1 CRM company, announced today that Mattel, Inc. has implemented the Salesforce Marketing Cloud, helping the iconic toymaker to connect in new ways with millions of consumers, guiding them on journeys across its brands globally and from any device.
\u201cFor 70 years, parents have trusted Mattel to create safe, engaging play experiences for children and families,\u201d said Carlson Choi, Vice President and head of Mattel\u2019s Digital Initiatives Group. \u201cToday, we\u2019re harnessing that experience to create an equally safe and engaging digital ecosystem for our consumers. Using Salesforce is key to this process, helping us map a digital journey for parents and children based on how they engage with Mattel\u2019s apps, digital content and toys.\u201d
The Salesforce Marketing Cloud gives digital marketers the tools needed to create exceptional brand experiences and service consumers as they move between channels, products and brands. Mattel will use Journey Builder, a core service in Marketing Cloud, to deliver personalized, targeted messages that will lead Mattel shoppers on personalized journeys across every stage of the customer lifecycle, from the physical store to digital experiences.
\u201cIn a competitive consumer market, Salesforce will help Mattel stand out and guide their consumers on journeys across channels and devices,\u201d said Scott McCorkle, CEO of Marketing Cloud. \u201cFew companies inspire creative imagination like Mattel, and Journey Builder\u2019s interface will make it easy for the company to visualize and map the path of each consumer\u2019s journey as they grow up with Mattel and explore new brands and gaming options.\u201d
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About Mattel
The Mattel family of companies is a worldwide leader in the design, manufacture and marketing of toys and family products. Mattel’s portfolio of best-selling brands includes Barbie\u00ae, the most popular fashion doll ever produced, Hot Wheels\u00ae, Monster High\u00ae, American Girl\u00ae, Thomas & Friends\u00ae, Fisher-Price\u00ae brands and MEGA\u00ae Brands, as well as a wide array of entertainment-inspired toy lines. In 2014, Mattel was named one of the "World’s Most Ethical Companies" by Ethisphere Magazine and in 2014 ranked No. 5 on Corporate Responsibility Magazine’s "100 Best Corporate Citizens" list. With worldwide headquarters in El Segundo, Calif., Mattel’s companies employ approximately 31,000 people in 40 countries and territories and sell products in more than 150 nations. Visit us at www.mattel.com, www.facebook.com\/mattel or www.twitter.com\/mattel.
About Salesforce
Salesforce, the Customer Success Platform and world’s #1 CRM company, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol \u201cCRM.\u201d For more information please visit http:\/\/www.salesforce.com, or call 1-800-NO-SOFTWARE.<\/p>","protected":false},"excerpt":{"rendered":"
Company drives deeper digital engagement with consumersusing Salesforce Marketing Cloud\u2019s Journey Builder SAN FRANCISCO\u2014September 16, 2015\u2014Salesforce [NYSE: CRM], the Customer Success Platform and world\u2019s #1 CRM company, announced today that Mattel, Inc. has implemented the Salesforce Marketing Cloud, helping the iconic toymaker to connect in new ways with millions of consumers, guiding them on journeys […]<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1756],"sf_theme":[1912],"sf_topic":[1746,1744,1726,1758,1741],"sf_product":[1759],"sf_industry":[1749,1787,1762],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-21369","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-digital-transformation","sf_topic-commerce","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-marketing","sf_topic-salesforce-partners","sf_product-agentforce-marketing","sf_industry-consumer-goods","sf_industry-manufacturing","sf_industry-retail","sf_location-amer"],"yoast_head":"\n