Salesforce has been positioned by Gartner in two separate Leaders Quadrants for its Community Cloud and Salesforce Chatter Solutions
Evaluations based completeness of vision and ability to executeSAN FRANCISCO\u2014November 10, 2015\u2014Salesforce [NYSE: CRM], the Customer Success Platform and world’s #1 CRM company, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its 2015 Magic Quadrant for Social Software in the Workplace and 2015 Magic Quadrant for Horizontal Portals. Placement was given for its Salesforce Community Cloud and Salesforce Chatter solutions, respectively.
\u201cCompanies have embraced Salesforce as the trusted community platform because it unlocks innovation and productivity while creating new revenue opportunities," said Nasi Jazayeri, executive vice president and general manager of Community Cloud, Salesforce. \u201cCommunity Cloud puts customers, partners and employees at the center of core business processes, delivering a personalized experience that drives efficiency and customer success.\u201d
Salesforce Community Cloud combines a rich social, mobile and branded environment with direct integration to business processes. Community Cloud is uniquely architected to infuse communities with data and enable members to take action within the community. Service cases can be created and escalated, shipment status can be changed, contacts can be updated, purchases can be approved \u2014 even through 3rd party platforms or apps. It is a collaborative platform designed to consolidate and extend entire business processes into communities of action, not just discussion.
Gartner defines the Social Software in the Workplace market as including \u201cvendors whose software products are used primarily to support people working together in teams, communities or networks. These products are not specialized for any particular business process or activity but can be tailored to support a variety of collaborative activities \u2014 that is, they are general purpose. Employees use these products within the enterprise. External use of these products by customers, suppliers and partners is not the focus of this Magic Quadrant; however, some vendors and products should not be precluded from such applications.\u201d And, as noted in the Horizontal Portals report, \u201cGartner defines a portal as a personalized point of access to relevant information, business processes and other people. Portals support a wide range of vertical markets and business activities and address various audiences, including employees, customers and partners, and citizens.\u201d
Additional Information
\u2022 The 2015 Gartner Magic Quadrant for Social Software in the Workplace is available here: http:\/\/sforce.co\/1OWHUua
\u2022 The 2015 Gartner Magic Quadrant for Horizontal Portals is available here: http:\/\/sforce.co\/1jP0aZB
\u2022 Learn more about Salesforce Community Cloud here: http:\/\/www.salesforce.com\/communities\/overview\/
Connect with Salesforce
\u2022 Like Salesforce on Facebook: http:\/\/facebook.com\/salesforce
\u2022 Follow @salesforce on Twitter
About the Gartner Reports
\u2022 Gartner, Magic Quadrant for Social Software in the Workplace, Mike Gotta, Nikos Drakos, Jeffrey Mann, 26 October 2015
\u2022 Gartner, Magic Quadrant for Horizontal Portals, Jim Murphy, Gene Phifer, Gavin Tay, Magnus Revang, 15 September 2015
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Salesforce, Salesforce Community Cloud and others are among the trademarks of salesforce.com, inc. Other names and brands may be claimed as the property of others.
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