{"id":21406,"date":"2016-03-23T05:00:00","date_gmt":"2016-03-23T12:00:00","guid":{"rendered":""},"modified":"2024-09-16T15:11:39","modified_gmt":"2024-09-16T22:11:39","slug":"aamco-selects-salesforce-to-enhance-communication-and-drive-store-profit-for-its-franchisees","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2016\/03\/23\/aamco-selects-salesforce-to-enhance-communication-and-drive-store-profit-for-its-franchisees\/","title":{"rendered":"AAMCO Selects Salesforce To Enhance Communication And Drive Store Profit For Its Franchisees"},"content":{"rendered":"<p>World\u2019s largest franchise of transmission specialists deploys new technology to digitally transform and drive business success<br \/> <br \/> SAN FRANCISCO\u2014March 22, 2016\u2014Salesforce [NYSE:CRM], the Customer Success Platform and world&#8217;s #1 CRM company, today announced that AAMCO, the world\u2019s largest chain of transmission specialists and a leader in total car care, has selected the Salesforce Customer Success Platform to further drive business success for its franchisees. Now with Salesforce, AAMCO can establish real-time communication with its franchisees for effective management, collaboration and knowledge sharing. <br \/> <br \/> \u201cWith Salesforce, we will be able to dramatically increase the speed and efficiency with which we are able to assist our franchise owners in analyzing their businesses and taking action to improve performance,\u201d said Jim Gregory, CFO of American Driveline and AAMCO Transmission, Inc. \u201cAt AAMCO, we are committed to the success of our franchisees, and the Salesforce deployment will position the brand for continued growth. Salesforce allows AAMCO to bring world class support, enterprise class business dashboards and KPIs, and real-time account management to small and medium-size business owners.\u201d<br \/> <br \/> In collaboration with Salesforce partner CRM Science, AAMCO was able to customize and deploy Service Cloud, Community Cloud and Analytics Cloud very quickly for its franchisees. Customizations included a key performance indicator (KPI) analytics dashboard that enables franchisees to quickly assess their businesses and compare performances to prior years in local, regional and national markets. AAMCO also created a customized home screen so franchisees can quickly gain visibility into training, support needs and the latest consumer reviews on their businesses. <br \/> <br \/> AAMCO CIO Chad Graham said, \u201cWith the customized solution we have deployed, everything a franchisee needs to get a snapshot of their business is quickly and easily accessible via a desktop, tablet or mobile phone. The Salesforce platform was easy to work with and we will benefit from its continuous improvement going forward. CRM Science made outstanding contributions and was instrumental in our deployment.\u201d<br \/> <br \/> \u201cIn the Age of the Customer, everyone and everything is becoming more connected, and companies must shift from selling products to creating customer experiences,\u201d said Nasi Jazayeri, EVP and GM, Salesforce Community Cloud. \u201cBy deploying the Salesforce Customer Success Platform, AAMCO is providing its franchisees with the tools necessary to not only improve business performance, but to better meet the needs of today\u2019s connected customer.\u201d<br \/> <br \/> ###<br \/> <br \/> About AAMCO<br \/> AAMCO is the world\u2019s largest chain of transmission specialists and a leader in total car care services. AAMCO has nearly 700 automotive centers throughout the United States and Canada. Established in 1962, AAMCO centers are proud to have served more than 45 million drivers. For more information, visit: aamcouniversity.com, aamco.com or aamcoblog.com.<\/p>","protected":false},"excerpt":{"rendered":"<p>World\u2019s largest franchise of transmission specialists deploys new technology to digitally transform and drive business success SAN FRANCISCO\u2014March 22,<\/p>\n","protected":false},"author":156,"featured_media":0,"template":"","meta":{"sf_subhead":"World\u2019s largest franchise of transmission specialists deploys new technology to digitally transform and drive business success SAN FRANCISCO\u2014March 22,","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1756],"sf_theme":[1917,1912],"sf_topic":[1734,1757,1744,1726,1741],"sf_product":[1772,2363,1761],"sf_industry":[1796,1787],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-21406","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-customer-engagement","sf_theme-digital-transformation","sf_topic-customer-engagement","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-salesforce-partners","sf_product-agentforce-service","sf_product-customer-360","sf_product-experience-cloud","sf_industry-automotive","sf_industry-manufacturing","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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