With Salesforce Sales Cloud, Service Cloud and Community Cloud, as well as CPQ & Billing and Chatter, Kronos brought its customer-first vision to reality<\/i><\/p>
San Francisco, CA\u2013September 6, 2018\u2013<\/b>Salesforce (NYSE: CRM), the global leader in CRM, today announced that Kronos Incorporated\u2014a leading provider of workforce management and human capital management cloud solutions\u2014is using Salesforce to radically enhance its customer experience.<\/p>
For more than 40 years, Kronos has provided software that helps organizations track the time employees work to ensure that everyone is paid properly, schedules are optimized, and organizations are better able to comply with complex labor regulations. Kronos also helps organizations hire employees, track their performance, run payroll and perform many other workforce-related tasks. Today, more than 35,000 organizations use Kronos solutions. As Kronos grew, it needed a comprehensive CRM solution that could scale and grow. That\u2019s why Kronos turned to Salesforce Sales Cloud, Service Cloud and Community Cloud \u2013 in addition to Salesforce Chatter \u2013 to connect, expedite, automate and improve the quality of its lead to nurture process.<\/p>
Kronos also uses Salesforce CPQ & Billing to operate faster and more efficiently, with a quoting and ordering process that is fully integrated with its existing ERP system and Salesforce CRM. Kronos now has a 360-degree view of its customers, including which products customers are using, payment terms and processes, quotes in progress, suggestions for other products, account and conversation history, and more. As a result, Kronos has realized a steady increase in customer satisfaction. <\/p>
\u201cWe needed a solution that could provide a single view of the customer in real-time to inform our sales and service people and delight our customers in alignment with our customer-first focus,\u201d said John McGregor, chief information officer, Kronos. \u201cWith Salesforce, we have a single platform for all customer information that helps us drive sales, deliver support, and assure customer success in ways we couldn\u2019t have predicted. With nearly all our new customer transactions in the Kronos Cloud, and many existing customers moving in the same direction, our transformation into a SaaS vendor and our implementation of Salesforce were incredibly important.\u201d<\/p>
\u201cThe Kronos deployment was brilliantly orchestrated by Kronos \u2013 with multiple go-lives occurring at the same time and the whole rollout in swift fashion, resulting in an automated, end-to-end platform,\u201d said Pascal Yammine, SVP & GM, Salesforce CPQ & Billing. \u201cBy choosing Salesforce, Kronos now has a single-view of its customers, flexible sales and support processes, and an integrated billing system\u2014powering an end-to-end customer engagement model and deeper customer relationships.\u201d<\/p>
About Kronos Incorporated<\/b><\/p>
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations \u2014 including half of the Fortune 1000\u00ae \u2014 and more than 40 million people in over 100 countries use Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works.<\/p>","protected":false},"excerpt":{"rendered":"
With Salesforce Sales Cloud, Service Cloud and Community Cloud, as well as CPQ & Billing and Chatter, Kronos brought its customer-first vision to reality San Francisco, CA\u2013September 6, 2018\u2013Salesforce (NYSE: CRM), the global leader in CRM, today announced that Kronos Incorporated\u2014a leading provider of workforce management and human capital management cloud solutions\u2014is using Salesforce to […]<\/p>\n","protected":false},"author":156,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1756],"sf_theme":[1912],"sf_topic":[1744,1726,1763],"sf_product":[1747,1772,2363,1761],"sf_industry":[1780],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-21644","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-digital-transformation","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-innovation","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-customer-360","sf_product-experience-cloud","sf_industry-financial-services","sf_location-amer"],"yoast_head":"\n