{"id":21683,"date":"2018-11-15T05:00:00","date_gmt":"2018-11-15T12:00:00","guid":{"rendered":""},"modified":"2020-09-18T00:36:12","modified_gmt":"2020-09-18T00:36:12","slug":"salesforce-named-a-leader-in-crm-suites-by-independent-research-firm","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2018\/11\/15\/salesforce-named-a-leader-in-crm-suites-by-independent-research-firm\/","title":{"rendered":"Salesforce Named a Leader in CRM Suites by Independent Research Firm"},"content":{"rendered":"<p><b>SAN FRANCISCO\u2014November 15, 2018<\/b>\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its report, The Forrester Wave\u2122: CRM Suites, Q4 2018.<\/p> <p>Salesforce received the highest score possible in the category of market presence, as well as the criteria of product strategy, delivery and extensibility ecosystem, sales force automation (SFA), marketing automation, customer service, field service and customer journey support. In the report, Forrester describes Salesforce as \u201ca foundation for smarter engagement on a broader scale.\u201d<\/p> <p>\u201cCustomer expectations have never been higher\u2014to succeed, companies must put them at the center of their business,&quot; said Mike Rosenbaum, EVP, Product, Salesforce. \u201cBy leveraging the power of Einstein and Lightning, Salesforce empowers businesses of all sizes to accelerate their digital transformations and deliver connected customer experiences.\u201d<\/p> <p>Since its founding, Salesforce has been a pioneer and leader in enterprise cloud computing. With a relentless commitment to customer success, Salesforce continues to reimagine CRM for today\u2019s digital world through its portfolio of leading products\u2014spanning sales, service, marketing, commerce, communities, analytics and app development\u2014all on a single trusted cloud platform.<\/p> <p><b>Additional Information<\/b><\/p> <ul> <li><p>The 2018 Forrester CRM Suites Wave\u2122 report is available <a href=\"https:\/\/www.salesforce.com\/form\/sales\/forrester-wave-crm-suites-2018\/\">here<\/a><\/p> <\/li> <li><p>Learn more about Salesforce <a href=\"https:\/\/www.salesforce.com\/products\/\">here<\/a><\/p> <\/li> <li><p>Read the blog post <a href=\"https:\/\/www.salesforce.com\/blog\/2018\/11\/salesforce-leader-2018-forrester-wave-crm-suites.html\">here<\/a><\/p> <\/li> <\/ul> <p><b>Connect with Salesforce<\/b><\/p> <ul> <li><p>Follow <a href=\"https:\/\/twitter.com\/salesforce?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\">@salesforce<\/a> on Twitter<\/p> <\/li> <li><p>Like Salesforce on Facebook at <a href=\"http:\/\/www.facebook.com\/salesforce\">http:\/\/www.facebook.com\/salesforce<\/a><\/p> <\/li> <\/ul> <p> <\/p>","protected":false},"excerpt":{"rendered":"<p>SAN FRANCISCO\u2014November 15, 2018\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its report, The Forrester Wave\u2122: CRM Suites, Q4 2018. Salesforce received the highest score possible in the category of market presence, as well as the criteria of product strategy, delivery and extensibility ecosystem, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1792],"sf_theme":[1917],"sf_topic":[1752,1734],"sf_product":[1782,1797],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-21683","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-product","sf_theme-customer-engagement","sf_topic-awards-and-recognition","sf_topic-customer-engagement","sf_product-tableau-crm","sf_product-lightning","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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