{"id":21719,"date":"2019-04-23T05:00:00","date_gmt":"2019-04-23T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=21719"},"modified":"2024-09-16T15:03:00","modified_gmt":"2024-09-16T22:03:00","slug":"toast-is-cooking-with-salesforce-and-helping-restaurants-succeed","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2019\/04\/23\/toast-is-cooking-with-salesforce-and-helping-restaurants-succeed\/","title":{"rendered":"Toast is Cooking with Salesforce and Helping Restaurants Succeed"},"content":{"rendered":"

Restaurant management platform onboards thousands of customers every month using Salesforce to manage all customer interactions across sales and service<\/i><\/p>

SAN FRANCISCO\u2014April 23, 2019\u2014<\/b>Salesforce (NYSE: CRM), the global leader in CRM, announced today that Toast<\/a>, the fastest-growing restaurant management platform in North America, is using Salesforce to provide a cohesive, consistent experience to its community of restaurateurs across every stage of the customer lifecycle. Toast powers tens of thousands of successful restaurants of all sizes, and is using Salesforce to build a single source of truth for customer data that enables them to increase internal efficiency, build a seamless buyer journey that spans sales and service, and improve the overall customer experience.<\/p>

Experiencing incredible high-trajectory growth \u2013 Toast\u2019s revenue increased 148 percent in 2018 \u2013 the company outgrew tools like spreadsheets; they needed a holistic view across the organization, informed by access to real-time information across customer touchpoints. Toast deployed Salesforce to manage everything from service and mobile worker support to delivering quotes and completing customer contracts. With Salesforce, Toast now benefits from a single platform that drives how they connect with customers regardless of where they are in the buying cycle.<\/p>

\u201cOur customer interactions run through Salesforce,\u201d said Jon Dack, VP of technology, Toast. \u201cHaving one unified system across sales and service enables us to provide our customers with the consistent, white glove service they have come to expect of Toast. Salesforce is the engine that makes this possible.\u201d<\/p>

Today, Toast\u2019s customer-facing touchpoints are managed on Salesforce. The company uses Sales Cloud<\/a> to track and collaborate on all sales deals, and Salesforce CPQ to automate their quote-to-cash process, allowing them to configure and price complex solutions while keeping track of everything a customer has purchased on one unified contract record. Once work orders are generated, Toast then leverages Field Service Lightning<\/a> to dispatch mobile workers to customer locations for installation and setup, as well as communicate in a centralized way throughout the process with those workers. Those mobile workers utilize the Field Service Lightning mobile app to receive details on the customer, and instructions on tasks they must complete on-site, as well as to add notes, log the completed work, and collaborate with co-workers as necessary.<\/p>

Toast is also using Community Cloud<\/a> to build Toast Central, a front-end application that sits on top of Salesforce and acts as a central knowledge base, customer information bank, and support hub for customers, letting them view and update all of their account information and keep track of the Toast onboarding process all from a single location.<\/p>

\u201cToast\u2019s focus is right on the mark and will serve them long term \u2013 taking care of the customer first,\u201d said Bill Patterson, EVP and GM, Service Cloud, Salesforce. \u201cWe\u2019re excited to be with them on this journey, and to manage their customer interactions regardless of where or when they occur.\u201d<\/p>

About Toast<\/b><\/p>

Launched in 2013, Toast powers successful restaurants of all sizes with a technology platform that combines restaurant POS, front of house, back of house and guest-facing technology with a diverse marketplace of third-party applications. By pairing technology with an unrivaled commitment to customer success, Toast helps restaurants streamline operations, increase revenue and deliver amazing guest experiences. Toast was named to the 2019 Forbes Fintech 50, 2019 SXSW Interactive Innovation Finals, 2018 Forbes Cloud 100, and recognized as the third fastest-growing technology company in North America on the 2017 Deloitte Fast 500. Learn more at www.toasttab.com<\/a>.<\/p>

<\/p>","protected":false},"excerpt":{"rendered":"

Restaurant management platform onboards thousands of customers every month using Salesforce to manage all customer interactions across sales and service SAN FRANCISCO\u2014April 23, 2019\u2014Salesforce (NYSE: CRM), the global leader in CRM, announced today that Toast, the fastest-growing restaurant management platform in North America, is using Salesforce to provide a cohesive, consistent experience to its community […]<\/p>\n","protected":false},"author":156,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1756],"sf_theme":[1912],"sf_topic":[1757,1744,1726,1763,1745],"sf_product":[1747,2363,1761,1797],"sf_industry":[1749,1787,1762],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-21719","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-customer","sf_theme-digital-transformation","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_topic-digital-transformation","sf_topic-innovation","sf_topic-sales","sf_product-agentforce-sales","sf_product-customer-360","sf_product-experience-cloud","sf_product-lightning","sf_industry-consumer-goods","sf_industry-manufacturing","sf_industry-retail","sf_location-amer"],"yoast_head":"\nToast is Cooking with Salesforce and Helping Restaurants Succeed - 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