{"id":21726,"date":"2019-05-07T05:00:00","date_gmt":"2019-05-07T12:00:00","guid":{"rendered":""},"modified":"2020-09-20T00:49:30","modified_gmt":"2020-09-20T00:49:30","slug":"salesforce-named-1-crm-provider-for-sixth-consecutive-year","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2019\/05\/07\/salesforce-named-1-crm-provider-for-sixth-consecutive-year\/","title":{"rendered":"Salesforce Named #1 CRM Provider for Sixth Consecutive Year"},"content":{"rendered":"\n<p><i>Salesforce increased its market share in 2018 by more percentage points than the rest of the top 15 CRM vendors combined<\/i><\/p>\n\n\n\n<p><b>SAN FRANCISCO\u2014 May 7, 2019\u2014<\/b>Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the sixth consecutive year it has been named the #1 CRM provider by <a href=\"https:\/\/www.idc.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">International Data Corporation (IDC)<\/a> in its latest <a href=\"https:\/\/www.idc.com\/tracker\/showproductinfo.jsp?prod_id=521\" target=\"_blank\" rel=\"noreferrer noopener\">Worldwide Semiannual Software Tracker<\/a>. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share in 2018 by more percentage points than the rest of the top 15 CRM vendors combined.<\/p>\n\n\n\n<p>\u201cCompanies of every size and industry are transforming how they operate in the digital age\u2014and those transformations begin and end with the customer,\u201d said Alex Dayon, president and chief strategy officer, Salesforce. \u201cAs the latest IDC Tracker shows, Salesforce&#8217;s relentless focus on delivering CRM innovation and customer success has fueled our growth worldwide, and solidified our leadership in the market that we pioneered 20 years ago.\u201d<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/images\/newsroom\/stories\/bordd.png\" alt=\"\"\/><\/a><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/images\/newsroom\/stories\/bordd.png\" alt=\"\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Western Europe and Asia-Pacific (including Japan).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><b>Connect with Salesforce<\/b><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><p>Like Salesforce on Facebook: <a href=\"http:\/\/facebook.com\/salesforce\">http:\/\/facebook.com\/salesforce<\/a>.<\/p><\/li><li><p>Follow @salesforce on Twitter: <a href=\"http:\/\/twitter.com\/salesforce\">http:\/\/twitter.com\/salesforce<\/a>.<\/p> <\/li><\/ul>\n\n\n\n<p><i><b>Source: <\/b>IDC, Worldwide Semiannual Software Tracker, April 2019. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce increased its market share in 2018 by more percentage points than the rest of the top 15 CRM vendors combined SAN FRANCISCO\u2014 May 7, 2019\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the sixth consecutive year it has been named the #1 CRM provider by International Data Corporation (IDC) in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1776],"sf_theme":[1917],"sf_topic":[1752,1734,1763],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2065],"class_list":["post-21726","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases","sf_content_type-press-releases-corporate","sf_theme-customer-engagement","sf_topic-awards-and-recognition","sf_topic-customer-engagement","sf_topic-innovation","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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