{"id":39458,"date":"2020-09-02T18:34:00","date_gmt":"2020-09-02T18:34:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=39458"},"modified":"2020-09-24T00:25:45","modified_gmt":"2020-09-24T00:25:45","slug":"humana-selects-salesforce-to-deliver-connected-personalized-healthcare","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2020\/09\/02\/humana-selects-salesforce-to-deliver-connected-personalized-healthcare\/","title":{"rendered":"Humana Selects Salesforce to Deliver Connected, Personalized Healthcare"},"content":{"rendered":"\n

Through a new multi-year agreement, Humana will capitalize on infrastructure and capabilities offered by Salesforce Health Cloud to create an integrated health experience for its members<\/em><\/p>\n\n\n\n

SAN FRANCISCO and LOUISVILLE \u2014 September 2, 2020<\/strong> \u2014Salesforce (NYSE: CRM), the global leader in CRM, today announced a multi-year agreement with Humana Inc. (NYSE: HUM), a leading health and well-being company, to help deliver a more connected, personalized healthcare experience for its members. Humana is deploying Salesforce Health Cloud to help power its Enterprise Clinical Operating Model (ECOM)<\/em>, a new care management technology platform that will facilitate integrated care coordination between its members, care teams and provider communities.<\/p>\n\n\n\n

Healthcare is delivered beyond doctors’ offices \u2014 people now receive healthcare via telemedicine, primary care clinics, and home health. Because of this, Humana is building a care coordination platform that its trusted multidisciplinary care team can access to stay aligned on its members\u2019 needs to receive care and stay healthy.<\/p>\n\n\n\n

\u201cHumana\u2019s journey towards integrated care is so important to delivering the best possible health outcomes for our members. As part of this important work, we\u2019re advancing interoperability so providers and participants in a member\u2019s care team have connected, simplified healthcare experiences that inherently gives them the freedom to serve the member,\u201d said William Fleming, President of Clinical and Pharmacy Solutions at Humana. \u201cBy improving team collaboration and helping to coordinate the care of our members, we can allow them to focus on their health, instead of updating each doctor and clinician they see.\u201d<\/p>\n\n\n\n

This implementation with Salesforce and API-led connectivity using MuleSoft will provide Humana\u2019s care teams with the ability to easily collaborate by offering a single, central view of each member\u2019s complete clinical history and insight into social, environmental and lifestyle factors impacting that same member\u2019s health.<\/p>\n\n\n\n

\u201cWe are thrilled to partner with Humana to power its digital transformation and connect the healthcare ecosystem across members, providers and caregivers,\u201d said Dr. Ashwini Zenooz, Chief Medical Officer and SVP of Healthcare and Life Sciences at Salesforce. \u201cWith Salesforce, Humana will transform the member care experience and support the health and wellness for millions of its members.\u201d<\/p>\n\n\n\n

In addition, Humana and Salesforce will collaborate on the development of transformative healthcare solutions through a joint Healthcare Innovation Lab, based in Humana\u2019s Boston studio_h, where the companies will co-create and co-innovate with the goal of solving today\u2019s healthcare challenges.<\/p>\n\n\n\n

About Humana<\/h2>\n\n\n\n

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.<\/p>\n\n\n\n

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools \u2013 such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions \u2013 combine to produce a simplified experience that makes health care easier to navigate and more effective.<\/p>\n\n\n\n

More information regarding Humana is available to investors via the Investor Relations page of the company\u2019s web site at\u00a0www.humana.com<\/a>, including copies of:<\/p>\n\n\n\n