{"id":46506,"date":"2021-04-26T04:58:08","date_gmt":"2021-04-26T11:58:08","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=46506"},"modified":"2021-04-27T08:38:47","modified_gmt":"2021-04-27T15:38:47","slug":"salesforce-named-1-crm-provider-for-eighth-consecutive-year","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/04\/26\/salesforce-named-1-crm-provider-for-eighth-consecutive-year\/","title":{"rendered":"Salesforce Named #1 CRM Provider for Eighth Consecutive Year"},"content":{"rendered":"\n<p><strong>SAN FRANCISCO\u2014April 26, 2021<\/strong>\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the eighth consecutive year it has been ranked the #1 CRM provider by <a href=\"https:\/\/www.idc.com\/\">International Data Corporation<\/a> (IDC) in its latest <a href=\"https:\/\/www.idc.com\/tracker\/showproductinfo.jsp?containerId=IDC_P25240\">Worldwide Semiannual Software Tracker.<\/a>&nbsp;<\/p>\n\n\n\n<p>Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. Additionally, the IDC data shows that Salesforce is the market share leader in IDC\u2019s segments for sales applications, customer service applications, marketing applications, model-driven application platforms and enterprise community applications.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"46544-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"777\" height=\"503\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=777\" alt=\"Chart shows Salesforce #1 in CRM\" class=\"wp-image-46544\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg 777w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=300&amp;h=194 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=768&amp;h=497 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=264&amp;h=171 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=500&amp;h=324 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=678&amp;h=439 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=150&amp;h=97 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=298&amp;h=193 298w\" sizes=\"auto, (max-width: 777px) 100vw, 777px\" \/><\/a><\/figure><\/div>\n<div id=\"46544-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"777\" height=\"503\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=777\" alt=\"Chart shows Salesforce #1 in CRM\" class=\"wp-image-46544\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg 777w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=300&amp;h=194 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=768&amp;h=497 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=264&amp;h=171 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=500&amp;h=324 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=678&amp;h=439 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=150&amp;h=97 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2021\/04\/CRM-Graph-April2021-Final-CMYK-OL-copy.jpg?w=298&amp;h=193 298w\" sizes=\"auto, (max-width: 777px) 100vw, 777px\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>\u201cDigital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world,\u201d said David Schmaier, President and Chief Product Officer, Salesforce. \u201cThe latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways.\u201d&nbsp;<\/p>\n\n\n\n<p>In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Western Europe, Latin America and Asia-Pacific (including Japan).<\/p>\n\n\n\n<p><em>IDC, Worldwide Semiannual Software Tracker, April 2021. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SAN FRANCISCO\u2014April 26, 2021\u2014Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the eighth consecutive year it has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.&nbsp; Salesforce grew its overall market share position and increased its revenue more than any other Customer [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":46519,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1727],"sf_theme":[],"sf_topic":[1752],"sf_product":[1748],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-46506","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-news-announcements-product","sf_topic-awards-and-recognition","sf_product-salesforce-platform","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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