{"id":53879,"date":"2022-01-27T04:58:00","date_gmt":"2022-01-27T12:58:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=53879"},"modified":"2022-01-27T14:39:15","modified_gmt":"2022-01-27T22:39:15","slug":"digital-skills-index-update","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/01\/27\/digital-skills-index-update\/","title":{"rendered":"New Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li>Over three-quarters of respondents do not feel ready to operate in a digital-first world, but only 28% are actively involved in digital skills learning and training<\/li><li>There is a major gap emerging between everyday digital skills and those needed for work, especially among younger workers<\/li><li>Using collaboration technologies is viewed as the most important digital workplace skill for workers over the next five years<\/li><\/ul>\n\n\n\n<p><strong>San Francisco, January 27, 2022 \u2013 <\/strong>Salesforce, the global leader in CRM, today published its new <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\" target=\"_blank\" rel=\"noreferrer noopener\">Global Digital Skills Index<\/a>, revealing a growing global <a href=\"https:\/\/www.salesforce.com\/news\/the-future-of-digital-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital skills crisis<\/a> and an urgent need for action. The Salesforce Index is based on over 23,000 workers in 19 countries reporting their readiness to acquire key digital skills.<\/p>\n\n\n\n<p>Nearly three-quarters of respondents (73%) don\u2019t feel equipped to learn the digital skills needed by businesses now and even more (76%) don\u2019t feel equipped for the future. Despite 82% of survey respondents planning to learn new skills in the next five years, only 28% are actively involved in digital skills learning and training programs now.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-global-digital-skills-gap\">The global digital skills gap<\/h2>\n\n\n\n<p>This gap is a concern \u2013 but it also presents an opportunity. With companies around the world rapidly transitioning to digital-first models, the demand for employees with <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-are-digital-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital skills<\/a> has soared.&nbsp;<\/p>\n\n\n\n<p>The <a href=\"https:\/\/public.tableau.com\/app\/profile\/salesforceresearch\/viz\/DigitalSkillsIndex\/CountryDB?publish=yes\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Index\u2019s<\/a> overall global score for digital readiness, assessed in terms of preparedness, skill level, access, and active participation in digital upskilling, is currently only 33 out of 100. The countries represented in the survey ranged from scores of 63 to 15, highlighting that while certain countries feel more digitally ready than others, there is an urgent need for global investment to close the digital skills gap and build a more inclusive workforce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Everyday digital skills don&#8217;t translate to the workplace<\/h2>\n\n\n\n<p>Everyday skills such as social media and web navigation don\u2019t necessarily translate to the core workplace digital skills needed by business to drive recovery, resilience, and growth.<\/p>\n\n\n\n<p>More than two thirds of all Gen Z respondents (64%) say they have advanced social media skills \u2014 supporting the stereotype of digital mastery among the younger generation \u2014 but less than a third (31%) believe they have the advanced digital workplace skills needed by businesses now.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Generational skills gap<\/h2>\n\n\n\n<p>However, the Salesforce Index also reveals that younger respondents have the greatest confidence and ambition to learn new skills \u2014 over one-third of Gen Z is actively learning and training for skills needed over the next five years compared to<strong> <\/strong>12% of Baby Boomers.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The most important digital skills needed by businesses today<\/h2>\n\n\n\n<p>According to the Salesforce Index, skills in collaboration technology are viewed as the most important digital workplace skill for workers today and over the next five years. But despite respondents\u2019 prowess with everyday collaboration technology like social media, only 25% rate themselves advanced in those collaboration technology skills needed specifically for the workplace.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Global Digital Skills Index: In-Depth Insights from 23,000 Workers\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Learn more about the findings from the Global Digital Skills Index in our in-depth article.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\" target=\"_blank\">\n\t\t\t\t<span>Find out more<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\">Business has a critical role to play<\/h2>\n\n\n\n<p>Now more than ever, businesses have a responsibility to act to address the growing global skills gap. Salesforce is committed to investing in the future workforce through its diverse set of workforce development programs, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/trailhead.salesforce.com\/en\/trailblazercommunity\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Community<\/a>, a global network of 15 million people across the Salesforce ecosystem who help each other learn new skills and succeed with Salesforce.&nbsp;<\/li><li><a href=\"https:\/\/trailhead.salesforce.com\/en\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, Salesforce\u2019s free online learning platform which has helped more than 3.9 million people skill up for the future of work.<\/li><li><a href=\"https:\/\/www.salesforce.com\/company\/careers\/pathfinders\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pathfinder Training Program<\/a>, a workforce development program that prepares individuals with the technical, business, and soft skills needed to pursue a career in the Salesforce ecosystem.<\/li><li><a href=\"https:\/\/veterans.force.com\/s\/news\/vetforce-alliance-how-to-apply-20Yf4000000XpQhEAK\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Military<\/a>, which offers free online training classes and certification exams at no cost for active-duty military, veterans, and military spouses. Salesforce also connects participants with potential employers.<\/li><li><a href=\"https:\/\/1.salesforce-partners.com\/talent-alliance\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Talent Alliance<\/a>, an initiative that connects Salesforce partner companies to job candidates trained on Salesforce through Trailhead and brings new talent into the fast-growing ecosystem.<\/li><li><a href=\"https:\/\/trailhead.salesforce.com\/trailblazerconnect\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Connect<\/a>, which helps people connect to mentorship and career opportunities through events and online resources.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comments on the news<\/h2>\n\n\n\n<p>\u201cThere&#8217;s a gap between the frontier of innovation and the skills necessary to use those innovations,\u201d said Peter Schwartz, SVP, Strategic Planning and Chief Futures Officer, Salesforce. \u201cThat in itself, is not new. But what is new, is the scope of that innovation, how widespread it is, how it has diffused in every aspect of life. It is hard to do almost anything these days without some form of digital interaction.\u201d<\/p>\n\n\n\n<p>\u201cAt Salesforce, we\u2019ve made it our mission to empower anyone to learn and harness the digital-first skills needed for the jobs of today and tomorrow,\u201d said Kris Lande, SVP, Marketing &amp; Community, Salesforce. \u201cWe are building critical pathways to the new economy by enabling anyone to build a dynamic career, company, and community with Salesforce.&#8221;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">More information:&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.salesforce.com\/news\/the-future-of-digital-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit<\/a> the Salesforce News &amp; Insights Digital Skills Page.<\/li><li>View the 2022 Global <a href=\"https:\/\/public.tableau.com\/app\/profile\/salesforceresearch\/viz\/DigitalSkillsIndex\/CountryDB?publish=yes\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Skills Index Dashboard in Tableau<\/a>.&nbsp;<\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Understand more<\/a> about the Global Digital Skills Gap.<\/li><li>Learn more about <a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a> and the <a href=\"https:\/\/trailhead.salesforce.com\/en\/trailblazercommunity\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Community<\/a>.<\/li><li>Tune into Salesforce\u2019s new <a href=\"https:\/\/www.salesforce.com\/plus\/series\/Trailblazer?d=&amp;nc=&amp;utm_source=pr&amp;utm_medium=pr&amp;utm_campaign=us_trl&amp;utm_content=learners-practitioners_&amp;utm_term=digital_skills\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Series<\/a> on Salesforce+.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Over three-quarters of respondents do not feel ready to operate in a digital-first world, but only 28% are actively involved in digital skills learning and training There is a major gap emerging between everyday digital skills and those needed for work, especially among younger workers Using collaboration technologies is viewed as the most important digital [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":53884,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1755,1776],"sf_theme":[1912,1915],"sf_topic":[1726,1732],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-53879","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases","sf_content_type-press-releases-corporate","sf_theme-digital-transformation","sf_theme-future-of-work","sf_topic-digital-transformation","sf_topic-future-of-work","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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