{"id":59100,"date":"2022-09-20T05:01:00","date_gmt":"2022-09-20T12:01:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=59100"},"modified":"2022-11-10T09:11:20","modified_gmt":"2022-11-10T17:11:20","slug":"slack-canvas-news","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/20\/slack-canvas-news\/","title":{"rendered":"New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li><em>Slack canvas transforms productivity by providing teams with a brand-new surface to capture and share knowledge and the ability to access and take action on Salesforce Customer 360 data directly in Slack<\/em><\/li><li><em>Additional Slack huddles capabilities include video, multi-person screen sharing, message threads, and more&nbsp;<\/em><\/li><li><em>New Slack platform accelerates time-to-value for automation, now available in developer open beta<\/em><\/li><li><em>First wave of Slack Partner Industry Solutions brings the digital HQ to life for customers<\/em><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><strong>San Francisco &#8211; Sept. 20, 2022<\/strong> &#8211; Slack, your digital HQ, with Salesforce [NYSE: CRM], the global leader in CRM, today unveiled new product innovations at <a href=\"https:\/\/www.salesforce.com\/dreamforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce<\/a> that make it even more productive for teams to work together in Slack, pull in actionable data directly from <a href=\"https:\/\/www.salesforce.com\/products\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Customer 360<\/a>, and get more value from their <a href=\"https:\/\/slack.com\/digital-hq\" target=\"_blank\" rel=\"noreferrer noopener\">digital HQ<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/slack.com\/blog\/productivity\/your-digital-hq-just-got-better-with-slack-canvas\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack canvas<\/strong><\/a> is a new surface in the digital HQ that will transform how teams can curate, organize, and share critical resources. Paired with the Slack platform, anyone can customize a canvas with time-saving automations, plus pull in data from systems of record, like Customer 360. <em>Canvas will be available next year.&nbsp;<\/em><\/li><li><a href=\"https:\/\/slack.com\/blog\/collaboration\/companies-coworking-huddles\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack huddles<\/strong><\/a> now builds on its audio-first experience by offering teams lightweight video, multi-person screen sharing, message threads, and more to power live coworking sessions in their digital HQ. <em>These features start rolling out today and will be generally available to all users in the coming weeks<\/em>.<\/li><li><a href=\"https:\/\/api.slack.com\/future?utm_medium=referral&amp;utm_source=press&amp;utm_campaign=fy23-dev-open-beta-launch\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>The new Slack platform<\/strong><\/a> is available to developers. With a new set of developer tools and modular, reusable building blocks, it\u2019s now faster and easier for them to create, customize, and share workflows that automate work for their teams. <a href=\"https:\/\/api.slack.com\/future?utm_medium=referral&amp;utm_source=press&amp;utm_campaign=fy23-dev-open-beta-launch\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Developers can get started today<\/em><\/a><em>.&nbsp;<\/em><\/li><li><a href=\"https:\/\/slack.com\/blog\/news\/slack-and-salesforce-consulting-partners-launch-industry-solutions\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack Partner Industry Solutions<\/strong><\/a><strong> <\/strong>helps customers across industries navigate this new era of digital transformation. Slack-certified consulting partners \u2014 including Accenture, Atrium, Capgemini, Deloitte, Globant, IBM, KPMG, NeuraFlash, PwC, Silverline and Slalom \u2014 <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-slack-consulting-partner-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">are launching<\/a> the first wave of solutions for industries such as financial services, manufacturing, communications, retail, media, and technology.<\/li><\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"59150-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/HERO.gif?w=800\" alt=\"\" class=\"wp-image-59150\"\/><\/a><\/figure>\n<div id=\"59150-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/HERO.gif?w=800\" alt=\"\" class=\"wp-image-59150\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>Our current economic cycle is forcing organizations of all sizes to become resourceful at every level. Hiring pauses and resource constraints mean teams are doing more with less to drive business. To address these pain points, leaders are looking for tools that increase team productivity and help them get the most value from their tech stacks. Many are turning to solutions like Slack as their digital HQ, which connects conversations, automation, and apps in one space.<\/p>\n\n\n\n<p>\u201cWe\u2019re focused on helping our customers navigate the future of work, whether that\u2019s hybrid, remote or in the office,\u201d said Tamar Yehoshua, Chief Product Officer, Slack. \u201cWe\u2019ve been introducing capabilities like Slack Connect, clips, huddles and now canvas, that bring more value to our customers and enhance working in a digital HQ.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><span class=\"js-twitter-inline\">We\u2019re focused on helping our customers navigate the future of work, whether that\u2019s hybrid, remote or in the office<\/span><\/p><cite>Tamar Yehoshua, Chief Product Officer, Slack<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-how-teams-share-information-with-slack-canvas\">Transform how teams share information with Slack canvas<\/h2>\n\n\n\n<p>Slack canvas is a new surface in the digital HQ where teams can capture information, find answers, and move work forward. It supplements the linear, real-time collaboration in channels with a permanent place to capture the most important resources and information. When paired with the new Slack platform and Customer 360, teams can bring in the data employees need from their systems of record into canvas \u2014 as well as automate business-critical workflows with buttons and forms.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#f4f6f9\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h2 class=\"has-medium-font-size wp-block-heading\" id=\"h-top-news-from-dreamforce-2022\">Top News from Dreamforce 2022<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/k4GTAs3QVwwdLgu9Dh7Wb7.jpg\"  data-uuid=\"k4GTAs3QVwwdLgu9Dh7Wb7\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\"><em>Salesforce&#8217;s Cary Chow breaks down the biggest news from Dreamforce 2022<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>From onboarding new hires to launching marketing campaigns to sharing executive briefings and sales account updates, teams can customize a canvas for nearly anything. With canvas, sales, service and marketing teams can:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Accelerate team selling with Slack canvas<\/h3>\n\n\n\n<p>Slack canvas will help sales teams maximize effectiveness, increase productivity, and win more deals by surfacing key customer insights. Every account channel can have a dedicated canvas that includes essential information the entire account team can use and update. Features that users will be able to take advantage of include:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Sharing important files, such as account plans, executive briefing docs, and team contacts<\/li><li>Creating a curated list of relevant channels the team needs to reference to support their account&nbsp;<\/li><li>Implementing common <a href=\"https:\/\/slack.com\/features\/workflow-automation\" target=\"_blank\" rel=\"noreferrer noopener\">workflows<\/a>, such as reporting a customer issue to engineering or approving requests<\/li><li>Accessing opportunity data from <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Sales Cloud<\/a>, plus usage and spend data<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Streamline service agent onboarding and jump-start productivity<\/h3>\n\n\n\n<p>In a canvas, a manager can include a checklist of items for new service agents to complete their first week, such as joining multiple channels with the click of a button, watching training videos, and reading files. Managers can also embed automated workflows to complete tasks, like requesting a corporate phone, without ever leaving the canvas.<\/p>\n\n\n\n<p>Once the new agent is up to speed, the agent can integrate data from <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Service Cloud<\/a> into <a href=\"https:\/\/www.salesforce.com\/products\/analytics\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a> dashboards to surface customer insights from multiple channels. Having this information at one\u2019s fingertips is helpful when it comes to reviewing the overall case history for an account and keeping track of caseload metrics, such as calls per day, cases opened and closed, and customer NPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Drive better campaign outcomes with streamlined collaboration<\/h3>\n\n\n\n<p>With Slack, marketing organizations can deliver end-to-end data-driven campaigns across their teams and partners. First, by pairing a canvas to a Slack Connect project channel, teams can manage every step of the campaign process from a single collaborative view that tracks all content, files, and data to define goals, track progress, and manage resources. As teams collaborate, it\u2019s easy to update the canvas with links to draft email copy and mockups and to access rich previews of creative design files from across the brand and agency partners. This helps marketers set clear goals, increase productivity, and accelerate time to market.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-white-color has-text-color has-background\" style=\"background:linear-gradient(180deg,rgb(3,45,96) 0%,rgb(3,45,96) 42%,rgb(0,114,183) 99%)\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"is-flex-container columns-4 wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-58643 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized sf_content_type-news-announcements-product sf_theme-digital-transformation sf_topic-digital-transformation sf_product-data-360 sf_location-amer sf_collection-df22-news sf_collection-df22-digital-transformation\">\n<figure class=\"alignwide wp-block-post-featured-image\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-aws-announcement-2022-dreamforce\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Salesforce Deepens Partnership with AWS for New \u201cBring Your Own AI\u201d Innovations to Help Companies Bring Custom ML Models in Amazon SageMaker to the Salesforce Platform\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Amazon-and-AWS-Partnership-Momentum.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 style=\"font-size:16px;\" class=\"wp-block-post-title has-text-color has-white-color\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-aws-announcement-2022-dreamforce\/\" target=\"_blank\" >Salesforce Deepens Partnership with AWS for New \u201cBring Your Own AI\u201d Innovations to Help Companies Bring Custom ML Models in Amazon SageMaker to the Salesforce Platform<\/a><\/h2>\n<\/li><li class=\"wp-block-post post-59108 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized sf_content_type-news-announcements-product sf_theme-digital-transformation sf_topic-analytics sf_topic-artificial-intelligence sf_topic-automation sf_topic-commerce sf_topic-customer-360 sf_topic-digital-transformation sf_topic-dreamforce sf_topic-innovation sf_topic-marketing sf_product-agentforce-commerce sf_product-agentforce-marketing sf_product-customer-360 sf_product-data-360 sf_product-flow-automation sf_location-amer sf_collection-df22-news sf_collection-df22-digital-transformation\">\n<figure class=\"alignwide wp-block-post-featured-image\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/genie-product-innovations\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Salesforce Genie In-Depth: How CDP,\u00a0 Flow, Tableau, Einstein, and MuleSoft Innovations Harness Real-Time Data\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 style=\"font-size:16px;\" class=\"wp-block-post-title has-text-color has-white-color\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/genie-product-innovations\/\" target=\"_blank\" >Salesforce Genie In-Depth: How CDP,\u00a0 Flow, Tableau, Einstein, and MuleSoft Innovations Harness Real-Time Data<\/a><\/h2>\n<\/li><li class=\"wp-block-post post-58736 sf_press_release type-sf_press_release status-publish has-post-thumbnail hentry sf_content_type-press-releases-product sf_theme-digital-transformation sf_topic-digital-transformation sf_product-customer-360 sf_product-data-360 sf_location-amer sf_collection-df22-news sf_collection-df22-digital-transformation\">\n<figure class=\"alignwide wp-block-post-featured-image\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/20\/genie-news\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Salesforce Announces Genie \u2013 a New Data Platform Powering the World\u2019s First Real-Time CRM\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Introducing-Salesforce-Genie-4-2.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 style=\"font-size:16px;\" class=\"wp-block-post-title has-text-color has-white-color\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/20\/genie-news\/\" target=\"_blank\" >Salesforce Announces Genie \u2013 a New Data Platform Powering the World\u2019s First Real-Time CRM<\/a><\/h2>\n<\/li><li class=\"wp-block-post post-59100 sf_press_release type-sf_press_release status-publish has-post-thumbnail hentry sf_content_type-press-releases-product sf_theme-digital-transformation sf_topic-digital-transformation sf_topic-dreamforce sf_product-slack sf_location-amer sf_collection-df22-news sf_collection-df22-digital-transformation\">\n<figure class=\"alignwide wp-block-post-featured-image\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/20\/slack-canvas-news\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=1024\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Slack-6-1.jpg?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h2 style=\"font-size:16px;\" class=\"wp-block-post-title has-text-color has-white-color\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/20\/slack-canvas-news\/\" target=\"_blank\" >New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding Value to the Digital HQ<\/a><\/h2>\n<\/li><\/ul><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Next, with the <a href=\"https:\/\/slack.com\/solutions\/marketing\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud for Slack integrations<\/a>, teams can set up, execute, and measure their campaigns directly in Slack. Powered by <a href=\"https:\/\/www.salesforce.com\/eu\/products\/marketing-cloud\/platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a> Account Engagement for Slack, marketing and sales teams can leverage real-time alerts and align within Slack channels to prioritize lead follow-up, analyze pipeline impact and iterate on campaigns instantly. Once the campaign is live, teams can include in-flight campaign performance data using <a href=\"https:\/\/www.salesforce.com\/products\/marketing-cloud\/marketing-intelligence\/?d=cta-body-promo-505\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud\u2019s Intelligence Insights for Slack integration<\/a> in the channel and canvas. This provides marketers with a custom view of the campaign\u2019s performance data in one place for teams to monitor trends, align on strategy and shift investments \u2014 which can be easily shared in Slack.<\/p>\n\n\n\n<p><em>Tune in to <\/em><a href=\"https:\/\/www.salesforce.com\/dreamforce\/registration\/?d=1\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Dreamforce 2022<\/em><\/a><em> on Salesforce+ Sept. 20\u201322 to discover how Slack and Salesforce deliver solutions that drive efficiencies, solve business challenges, and help teams deliver more for their customers \u2014 all powered by their digital HQ.<\/em><\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--media\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tIntroducing Salesforce Genie\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"http:\/\/salesforce.com\/products\/genie\/overview\/?d=cta-body-promo-4\" target=\"_blank\">\n\t\t\t\t<span>SEE PRODUCT OVERVIEW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1101\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=1024\" class=\"tidbit\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png 3385w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=279&amp;h=300 279w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=768&amp;h=825 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=953&amp;h=1024 953w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=1429&amp;h=1536 1429w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=1906&amp;h=2048 1906w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=246&amp;h=264 246w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=340&amp;h=365 340w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=678&amp;h=729 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=140&amp;h=150 140w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=180&amp;h=193 180w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/09\/Genie_Rabbit_poses_8-31-22-1.png?w=1218&amp;h=1309 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\">About Slack<\/h4>\n\n\n\n<p>Slack is your Digital HQ\u2014a place where work flows between your people, systems, partners and customers. Slack breaks down communication silos inside and beyond your organization by bringing teams and tools together around common goals, projects and processes in channels and in Slack Connect. It removes the limits of physical walls, giving people the flexibility to do their best work where, when and how they prefer with huddles and clips. And it empowers everyone to automate common tasks with apps and workflows. In the digital-first era, Slack makes work simpler, more pleasant and more productive. To learn more about Slack, visit <a href=\"http:\/\/www.slack.com\" target=\"_blank\" rel=\"noreferrer noopener\">www.slack.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Slack canvas transforms productivity by providing teams with a brand-new surface to capture and share knowledge and the ability to access and take action on Salesforce Customer 360 data directly in Slack Additional Slack huddles capabilities include video, multi-person screen sharing, message threads, and more&nbsp; New Slack platform accelerates time-to-value for automation, now available in [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":59153,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1792],"sf_theme":[1912],"sf_topic":[1726,1791],"sf_product":[2410],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[2587,2565],"sf_visibility":[],"coauthors":[2027],"class_list":["post-59100","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-digital-transformation","sf_topic-digital-transformation","sf_topic-dreamforce","sf_product-slack","sf_location-amer","sf_collection-df22-news","sf_collection-df22-digital-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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