{"id":73347,"date":"2023-12-12T09:00:00","date_gmt":"2023-12-12T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=73347"},"modified":"2024-09-16T15:07:26","modified_gmt":"2024-09-16T22:07:26","slug":"adp-customer-news","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/12\/12\/adp-customer-news\/","title":{"rendered":"ADP Reimagines the Human Capital Management Client Experience with Salesforce Generative AI"},"content":{"rendered":"\n

 ADP and Salesforce will pioneer the future of human capital management for ADP\u2019s more than 1 million clients with AI, data, and CRM<\/em><\/p>\n\n\n\n

\n\n\n\n

San Francisco & Roseland, NJ \u2014 December 12, 2023 \u2014<\/strong> Today, Salesforce<\/a> (NYSE: CRM), the #1 AI CRM, and ADP<\/a> (Nasdaq: ADP), a leading global technology company providing human capital management (HCM) solutions, announced the expansion of their work together to reimagine ADP\u2019s client experience for ADP\u2019s more than 1 million clients.<\/p>\n\n\n\n

Together, ADP and Salesforce will unite ADP\u2019s data and insights, decades of HCM expertise, and an unmatched approach to service with Salesforce\u2019s Customer 360 platform to drive greater collaboration and empower ADP\u2019s service teams with the information they need to provide real-time, quick responses to their clients. For example, service teams will use generative AI to query thousands of ADP FAQ and knowledge articles and produce instant answers to client questions.  <\/p>\n\n\n\n

\u201cClients today demand experiences that quickly and effectively address their business challenges,\u201d said Maria Black, president and chief executive officer of ADP. \u201cFor more than 20 years, we’ve worked with Salesforce to ensure ADP is at the forefront of client experience delivery. This expanded partnership furthers our ability to quickly translate client data from across the enterprise into action-oriented knowledge that will empower our clients to achieve their business objectives.”<\/p>\n\n\n\n

\n

For more than 20 years, we’ve worked with Salesforce to ensure ADP is at the forefront of client experience delivery. <\/p>\n Maria Black, president and chief executive officer of ADP<\/cite><\/blockquote>\n\n\n\n

\u201cWe are entering into a new AI-powered world, where every customer experience can be more intelligent, personalized, and automated,\u201d said Marc Benioff, Chair and CEO of Salesforce. \u201cUsing our trusted generative AI, Data Cloud, and collaboration tools, ADP is leading the way in reimagining the client experience for this new world and making every employee more productive and efficient.\u201d<\/p>\n\n\n\n

\n

We are entering into a new AI-powered world, where every customer experience can be more intelligent, personalized, and automated.<\/p>\nMarc Benioff, Chair and CEO of Salesforce<\/cite><\/blockquote>\n\n\n\n