{"id":81702,"date":"2024-09-17T05:00:00","date_gmt":"2024-09-17T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=81702"},"modified":"2024-09-25T15:29:59","modified_gmt":"2024-09-25T22:29:59","slug":"agentforce-partner-network-announcement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/09\/17\/agentforce-partner-network-announcement\/","title":{"rendered":"Salesforce Introduces Agentforce Partner Network \u2014 The World\u2019s First Agent Ecosystem"},"content":{"rendered":"\n

This open ecosystem enables a company\u2019s Agentforce to complete complex tasks that require chaining together actions across Salesforce and a broad network of third-party systems and agents<\/em><\/p>\n\n\n\n

Partners like Amazon Web Services, Google Cloud, IBM, and Workday will extend Agentforce with new agent actions, pre-built agent templates, and partner agents that can plan and take action across multiple systems on behalf of users and businesses<\/em><\/p>\n\n\n\n

Partner-built agent actions and templates will be available to customers natively in the platform through Salesforce\u2019s AppExchange to quickly and easily customize out-of-the-box agents or to build their own agents with specialized skills<\/em><\/p>\n\n\n\n

Global system integrators \u2014 including Accenture, Deloitte Digital, Capgemini, IBM Consulting, PwC, and Slalom \u2014 will bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide<\/em><\/p>\n\n\n\n

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SAN FRANCISCO \u2013 September 17, 2024<\/strong> \u2013<\/strong> Salesforce (NYSE: CRM), the #1 AI CRM, today announced the Agentforce Partner Network, a global ecosystem of leading partners building new third-party AI agents and agent actions for Agentforce<\/a>. Customers can easily install these trusted third-party extensions from the Salesforce AppExchange<\/a> to customize Agentforce\u2019s out-of-the-box agents, build new agents with specific skills, or deploy partner-built agents for specialized industry, line of business, or functional use cases. This ecosystem extends Agentforce’s ability to plan and reason across a broad network of technology and data providers to accomplish complex tasks and get more done on behalf of users. <\/p>\n\n\n\n

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Agentforce represents a monumental shift in the industry, enabling humans with AI to redefine how businesses achieve customer success.”<\/p>\nBrian Millham, President and Chief Operating Officer at Salesforce<\/cite><\/blockquote>\n\n\n\n

\u201cAgentforce represents a monumental shift in the industry, enabling humans with AI to redefine how businesses achieve customer success,” said Brian Millham, President and Chief Operating Officer at Salesforce. “Over the next year, our bold vision is to enable customers with a billion AI agents<\/a>. The Agentforce Partner Network, the world’s first agent ecosystem, plays a crucial role in helping our customers realize this vision by providing a vast catalog of trusted and ready-to-deploy partner agents and agent actions.\u201d\u00a0<\/p>\n\n\n\n

Why it matters: <\/strong>To successfully and autonomously automate a task or sequence of tasks, an AI agent needs to reason through a prompt, user intent, or system event, retrieve data, build a multi-step plan, and take action to execute the plan. The more actions an agent can perform, the more capable at certain tasks it will be. But, what if that action requires the agent to interface with another system or agent? <\/p>\n\n\n\n

With the average enterprise managing nearly 1,000 different applications<\/a>, autonomous AI agents will need the skills, data, and domain expertise to navigate across multiple systems, databases, and other agents to get work done. With the Agentforce Partner Network, customers can now access a catalog of third-party skills, actions, and agents directly in the Salesforce Platform to make AI agents even more capable and unleash a limitless digital workforce.<\/p>\n\n\n\n

Whether it\u2019s answering customer service inquiries, qualifying sales leads, or optimizing marketing campaigns, customers can use partner capabilities to augment out-of-the-box agents with specialized skills to interact with the products they need to accomplish a task or bring partner agents right into the flow of work. With the Agentforce Partner Network, customers will be able to leverage these agents and actions that seamlessly connect their existing technology investments to make sure that AI agents have the proper context and access needed to execute complex work and get more done on their behalf. The future of AI is agents, working together alongside humans, and the future is here. <\/p>\n\n\n\n

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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tSalesforce and Google Cloud Join Forces to Deliver Autonomous AI Agents That Collaborate Across Salesforce and Google Workspace\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\t\t\t
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Zoom in: <\/strong><\/h2>\n\n\n\n

The Agentforce Partner Network includes launch partners such as Amazon Web Services, Appiphony, Asymbl, Box, Certinia, Copado, Coupa, Docusign, GoMeddo, Google Cloud, Honeywell, IBM, Korn Ferry, Moody\u2019s, OpenText, Sprout Social, TerraSky, Workday, Zoom, and more. These partners are building 1) agent actions to bring new skills or integration with third-party apps and agents to Agentforce and\/or 2) agent templates to support specialized industries or line of business use cases. Customers can install these actions and agent templates directly in the Salesforce Platform through AppExchange and use them in Agent Builder to customize out-of-the-box agents, build new agents with unique skills, or deploy new agents based on pre-defined templates.<\/p>\n\n\n\n

1. Partner-built agent actions and topics: <\/strong><\/p>\n\n\n\n

Using Agent Builder, organizations can add or configure jobs to be done for their agent in the form of topics and actions. Topics define the guardrails, in natural language, and the set of actions that can be used within those guardrails. Agentforce includes a library of standard actions, like \u201cSummarize Record,\u201d \u201cPlan My Day,\u201d or \u201cProcess Return,\u201d with more being added all the time. And, Salesforce partners are building additional tailored and specialized actions to extend this library. These actions can be simple sets of secure API calls, actions engineered for a specific industry, complex multi-step workflows, or secure integrations to third-party agents. Partners can also ship topics to group their actions into jobs to be done with predefined guardrails. Customers will soon have access to dozens of specialized partner agent actions for:<\/p>\n\n\n\n