{"id":85058,"date":"2025-03-04T05:00:00","date_gmt":"2025-03-04T13:00:00","guid":{"rendered":""},"modified":"2025-03-04T05:53:32","modified_gmt":"2025-03-04T13:53:32","slug":"1800accountant-agentforce-customer-support","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/","title":{"rendered":"1-800Accountant Adopts Salesforce&#8217;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>1-800Accountant leverages Agentforce to ease surges in customer support inquiries<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>In the first 24 hours alone, Agentforce resolved over 1,000 client engagements<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>SAN FRANCISCO AND NEW YORK <strong>\u2014<\/strong> March 4, 2025 \u2014<\/strong> Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced that 1-800Accountant, America\u2019s largest virtual accounting firm for small businesses and entrepreneurs, is using <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to enhance its customer service support.<\/p>\n\n\n\n<p>American taxpayers estimate that approximately 62% of their time is wasted responding to confusing or redundant questions while filing taxes, according to a Salesforce survey<sup>1<\/sup>. With a projected <a href=\"https:\/\/www.salesforce.com\/customer-stories\/1800-accountant\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">40% increase in client growth<\/a> in 2025 and anticipated surges in tax season, 1-800Accountant recognized the need to deliver consistently fast, accurate, and personalized support no matter how much it grew or how tax laws changed.<\/p>\n\n\n\n<p>Agentforce \u2014 the <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a> solution for enterprises \u2014 now supports 1-800Accountant service teams and customers with streamlined, 24\/7 support. For example, Agentforce can provide immediate answers to complicated tax questions such as, \u201cWhat charitable donations can I deduct?\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAI Agents Will Become the New UI, and Apps Will Take a Backseat. \t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-user-interface\/\" target=\"_blank\">\n\t\t\t\t<span>READ HOW <\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>\u201cAgentforce is a game-changer, helping us scale and serve our clients better during peak times,\u201d said Ryan Teeples, Chief Technology Officer, 1-800Accountant. \u201cWith Agentforce now helping to resolve up to 50% of incoming requests, we can securely address responses to questions like tax return status, freeing our team to focus on more complex tasks while ensuring fast, secure, personalized support.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Agentforce now helping to resolve up to 50% of incoming requests, we can securely address responses to questions like tax return status, freeing our team to focus on more complex tasks while ensuring fast, secure, personalized support.<\/p>\n<cite>Ryan Teeples, Chief Technology Officer, 1-800Accountant<\/cite><\/blockquote>\n\n\n\n<p>Agentforce reasons across client data \u2014 including audit logs and support history \u2014 from <a href=\"https:\/\/www.salesforce.com\/sales\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/service\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>, and more all harmonized in <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, as well as trusted public sources like the IRS website. This combination powers quick, personalized answers \u2014 no hold times or phone calls needed. By integrating everything needed to design, develop, and deploy trusted agents, the deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> seamlessly integrates Customer 360 apps, Data Cloud, and Agentforce.<\/p>\n\n\n\n<p>\u201c1-800Accountant provides financial and accounting expertise to small businesses across the country, and delivering high quality customer support at scale is fundamental to their business,\u201d said Adam Evans, EVP and GM, Salesforce AI. \u201cWith Agentforce, they\u2019re able to implement new <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> solutions to make meaningful improvements to customer satisfaction while also improving the work experience for their dedicated customer representatives. They\u2019re able to do this quickly and easily by taking advantage of the work they\u2019ve already done with Salesforce&#8217;s deeply unified platform, which helps everything work in harmony.\u201d<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-generic-gradient-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-build-the-future-with-agentforce\">Build the future with Agentforce.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024\" alt=\"Salesforce announces AgentExchange\" class=\"wp-image-85130\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-launches-agentexchange-the-trusted-marketplace-for-agentforce\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches AgentExchange: the Trusted Marketplace for Agentforce<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=1024\" alt=\"zero to a billion\" class=\"wp-image-85032\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-from-zero-to-a-billion-why-metadata-is-key-to-building-a-massive-ai-agent-ecosystem\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024\" alt=\"Agentic AI developer future sentiment\" class=\"wp-image-84896\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-92-of-developers-report-ai-agents-will-help-advance-their-careers\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\">92% of Developers Report AI Agents Will Help Advance Their Careers<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024\" alt=\"Vivant Brings Agentforce to Customer Service Teams\" class=\"wp-image-83958\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-agentforce-brings-vivint-customer-service-teams-24-7-support\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Brings Vivint Customer Service Teams 24\/7 Support<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a><\/li>\n\n\n\n<li>Read additional <a href=\"https:\/\/www.salesforce.com\/news\/topics\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer success stories<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>* Any unreleased services or features referenced in this post are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n\n\n\n<p><sup><em>1<\/em><\/sup><em>Data from the Agentic AI Snapshot Series: Public Sector study are from a double-anonymous survey conducted from November 27 to December 17, 2024. The survey generated 11,500 responses from adults across North America, Latin America, Asia-Pacific, and Europe; 1,000 of these respondents were based in the United States.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-1-800accountant\"><strong>About 1-800Accountant<\/strong><\/h4>\n\n\n\n<p>1-800Accountant offers services for new and experienced small business owners, with advisory support from expert CPAs and accounting professionals. Services are efficient, affordable, and can be used individually or bundled together for maximum impact, empowering owners to focus on growth throughout their business journey. Learn more at <a href=\"https:\/\/1800accountant.com\/about\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/1800accountant.com\/about<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client engagements SAN FRANCISCO AND NEW YORK \u2014 March 4, 2025 \u2014 Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced that 1-800Accountant, America\u2019s largest virtual accounting firm for small businesses and entrepreneurs, is [&hellip;]<\/p>\n","protected":false},"author":490,"featured_media":85063,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1756],"sf_theme":[1917],"sf_topic":[20528,1737,1757,1744],"sf_product":[19930,1747,1772,2717],"sf_industry":[1780],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21152],"sf_visibility":[],"coauthors":[2027],"class_list":["post-85058","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-customer-engagement","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_product-agentforce","sf_product-agentforce-sales","sf_product-agentforce-service","sf_product-data-360","sf_industry-financial-services","sf_location-global","sf_collection-tdx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>1-800Accountant taps Agentforce for customer support - Salesforce<\/title>\n<meta name=\"description\" content=\"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1-800Accountant Adopts Salesforce&#039;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor\" \/>\n<meta property=\"og:description\" content=\"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-04T13:53:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Salesforce Newsroom\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/81022e5c2f96c3fdf8ee58f5944b4dea\"}],\"headline\":\"1-800Accountant Adopts Salesforce&#8217;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor\",\"datePublished\":\"2025-03-04T13:00:00+00:00\",\"dateModified\":\"2025-03-04T13:53:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\"},\"wordCount\":600,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\",\"name\":\"1-800Accountant taps Agentforce for customer support - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png\",\"datePublished\":\"2025-03-04T13:00:00+00:00\",\"dateModified\":\"2025-03-04T13:53:32+00:00\",\"description\":\"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png\",\"width\":1200,\"height\":675,\"caption\":\"1-800Accountant taps Agentforce for customer support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"News Explorer\",\"item\":\"https:\/\/www.salesforce.com\/news\/news-explorer\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"1-800Accountant Adopts Salesforce&#8217;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/81022e5c2f96c3fdf8ee58f5944b4dea\",\"name\":\"Salesforce Newsroom\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g3e9c2b0fad4e47c566b7be5ff1f58cab\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g\",\"caption\":\"Salesforce Newsroom\"},\"url\":\"https:\/\/www.salesforce.com\/news\/stories\/author\/salesforce-newsroom\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"1-800Accountant taps Agentforce for customer support - Salesforce","description":"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/","og_locale":"en_US","og_type":"article","og_title":"1-800Accountant Adopts Salesforce's Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor","og_description":"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client","og_url":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_modified_time":"2025-03-04T13:53:32+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@salesforcenews","twitter_misc":{"Est. reading time":"4 minutes","Written by":"Salesforce Newsroom"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/81022e5c2f96c3fdf8ee58f5944b4dea"}],"headline":"1-800Accountant Adopts Salesforce&#8217;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor","datePublished":"2025-03-04T13:00:00+00:00","dateModified":"2025-03-04T13:53:32+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/"},"wordCount":600,"publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png","inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/","url":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/","name":"1-800Accountant taps Agentforce for customer support - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png","datePublished":"2025-03-04T13:00:00+00:00","dateModified":"2025-03-04T13:53:32+00:00","description":"1-800Accountant leverages Agentforce to ease surges in customer support inquiries In the first 24 hours alone, Agentforce resolved over 1,000 client","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#primaryimage","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/1-800Accountant-Adopts-Salesforces-Agentforce-to-Support-Surges-in-Tax-Season-Now-Resolving-50-of-Inquiries-with-Digital-Labor.png","width":1200,"height":675,"caption":"1-800Accountant taps Agentforce for customer support"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"News Explorer","item":"https:\/\/www.salesforce.com\/news\/news-explorer\/"},{"@type":"ListItem","position":2,"name":"1-800Accountant Adopts Salesforce&#8217;s Agentforce to Scale Expertise During Tax Season Surge, Now Resolving 50% of Customer Support Inquiries with Digital Labor"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/news\/#website","url":"https:\/\/www.salesforce.com\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","publisher":{"@id":"https:\/\/www.salesforce.com\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","contentUrl":"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/default.jpg","width":1200,"height":630,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/news\/#\/schema\/person\/image\/81022e5c2f96c3fdf8ee58f5944b4dea","name":"Salesforce Newsroom","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g3e9c2b0fad4e47c566b7be5ff1f58cab","url":"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/05af745405ea6044f33450fb99dc60d0811d4d7aa9566d83fe42c07d89693a19?s=96&d=mm&r=g","caption":"Salesforce Newsroom"},"url":"https:\/\/www.salesforce.com\/news\/stories\/author\/salesforce-newsroom\/"}]}},"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_press_release\/85058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_press_release"}],"about":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/types\/sf_press_release"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/users\/490"}],"version-history":[{"count":12,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_press_release\/85058\/revisions"}],"predecessor-version":[{"id":85101,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_press_release\/85058\/revisions\/85101"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media\/85063"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/media?parent=85058"}],"wp:term":[{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_content_type?post=85058"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_theme?post=85058"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_topic?post=85058"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_product?post=85058"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_industry?post=85058"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_role?post=85058"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=85058"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_location?post=85058"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_collection?post=85058"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_visibility?post=85058"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/coauthors?post=85058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}