{"id":85149,"date":"2025-03-05T05:00:00","date_gmt":"2025-03-05T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=85149"},"modified":"2025-03-05T12:58:21","modified_gmt":"2025-03-05T20:58:21","slug":"agentforce-2dx-news","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/05\/agentforce-2dx-news\/","title":{"rendered":"Salesforce Launches Agentforce 2dx: New Capabilities Embed Proactive Agentic AI into Any Workflow, Create Multimodal Experiences, Extend Digital Labor"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in data, operate autonomously in the background of any business process, and interact with users across any user interface with rich content and media<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>New low-code and pro-code tools empower admins and developers to confidently configure, test, and deploy Agentforce faster with AI-powered assistance&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>AgentExchange, the trusted Agentforce marketplace built into Salesforce, will accelerate the deployment of AI agents with ready-to-use partner and community-built actions and agents&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Customers such as The Adecco Group, Engine, OpenTable, Oregon Humane Society, Precina, and Vivint have adopted Agentforce, transforming how their businesses run with digital labor&nbsp;<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>SAN FRANCISCO \u2013 March 5, 2025 \u2013 Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, its digital labor platform for bringing trusted, <a href=\"https:\/\/www.salesforce.com\/agentforce\/autonomous-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> into the flow of work. In this release, Agentforce is expanding beyond the reactive, user-initiated world of chat interfaces and enabling proactive AI agents to work behind the scenes, without constant human oversight, to unlock new customer and employee workflows of any kind. Organizations can now seamlessly integrate autonomous agents into their existing data systems, business logic, and user interfaces, enabling agents to anticipate business needs and dynamically take action\u200c \u2014 \u200cimproving efficiency, agility, and scale.<\/p>\n\n\n\n<p>Agentforce 2dx also marks the release of a new set of low-code and pro-code tools for Salesforce developers to confidently configure, test, and deploy Agentforce faster, paired with advanced analytics to help teams monitor, debug, and optimize agent performance with real-time data and guidance. To experiment with these tools, Salesforce now offers the Agentforce Developer Edition, a completely free environment where developers can prototype agents using Agentforce and also explore the capabilities of <a href=\"https:\/\/www.salesforce.com\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, Salesforce\u2019s hyperscale data engine.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"85164-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_2dx.gif?w=1024\" alt=\"\" class=\"wp-image-85164\"\/><\/a><\/figure>\n<div id=\"85164-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_2dx.gif?w=1024\" alt=\"\" class=\"wp-image-85164\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>Additionally, <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce announced AgentExchange<\/a>, the trusted marketplace and community for Agentforce that is built into Salesforce, opening up new opportunities for partners to participate in the rapidly expanding <a href=\"https:\/\/www.salesforce.com\/form\/agentforce\/maximizing-roi-with-agentforce\/?ve=g-recaptcha-response\" target=\"_blank\" rel=\"noreferrer noopener\">$6 trillion digital labor market opportunity<\/a>. AgentExchange will accelerate Agentforce deployments with a library of ready-to-use templates and actions, saving businesses time and resources while enabling partners to list their components for sale and capture their share of the growing AI agent market. AgentExchange launches with more than 200 initial partners and hundreds of ready-made actions \u2014 each having passed a rigorous security review and backed by customer reviews \u2014 to quickly create and deploy AI agents across multiple professions and industries.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"85163-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_agentexchange.gif?w=1024\" alt=\"\" class=\"wp-image-85163\"\/><\/a><\/figure>\n<div id=\"85163-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_agentexchange.gif?w=1024\" alt=\"\" class=\"wp-image-85163\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>Agentforce 2dx, paired with the new developer tools and AgentExchange, launches with the <a href=\"https:\/\/www.salesforce.com\/blog\/agentblazer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentblazer<\/a> community, an inclusive group for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can share best practices and learn skills on Trailhead to create agent-first companies.<\/p>\n\n\n\n<p><em>&#8220;Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending <a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a> beyond CRM, we\u2019re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce\u2019s digital labor platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labor market.\u201d<\/em> \u2013 Adam Evans, EVP and GM of Salesforce\u2019s AI Platform<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By extending digital labor beyond CRM, we\u2019re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers.<\/p>\n<cite>Adam Evans, EVP and GM of Salesforce\u2019s AI Platform<\/cite><\/blockquote>\n\n\n\n<p><strong>Why it matters:<\/strong> <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\" target=\"_blank\" rel=\"noreferrer noopener\">96%<\/a> of developers believe <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> will positively reshape the developer experience. <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic AI<\/a> represents the next evolution of automation, where AI-driven agents operate independently to execute tasks, make decisions, and optimize workflows without constant human oversight. Unlike traditional AI chatbots, which require manual prompts or rigid programming, agentic AI dynamically responds to live data and evolving business needs. Salesforce&#8217;s latest agentic AI enhancements represent a major leap in how organizations integrate agents into daily operations. By embedding <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> seamlessly into apps, workflows, and processes, enterprise-ready AI agents won\u2019t just assist\u200c \u2014 \u200cthey\u2019ll act.&nbsp;<\/p>\n\n\n\n<p><em>\u201cOpenTable is partnering with Salesforce\u2019s Agentforce Platform to help OpenTable\u2019s customer service agents better serve our restaurants and diners. Three weeks in, it is handling 73% of all restaurant web queries. This is a 50% improvement from our previous tool and we expect this number to further increase once Agentforce is launched to the general audience.\u201d<\/em> \u200c \u2014 George Pokorny, Senior VP of Global Customer Success at OpenTable<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-new\"><strong>What\u2019s new<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-orchestrate-agentforce-across-any-experience-or-system\"><strong>Orchestrate Agentforce across any experience or system<\/strong><\/h4>\n\n\n\n<p>Deploying autonomous agents for every customer and employee interaction used to require a complex implementation strategy. Now, admins and developers have even more&nbsp; capabilities to embed Agentforce anywhere and tailor for every use case with new tools like:<\/p>\n\n\n\n<p><strong>Agentforce API: <\/strong>Integrate Agentforce in back-end processes, other systems, and directly into applications with the new Agentforce API. For example, customers can trigger an agent when an ERP order is created or kick off a loan application process automation to verify whether documents have the required information.&nbsp;<\/p>\n\n\n\n<p><strong>Agentforce Invocable Actions: <\/strong>Agentforce can now be embedded within Salesforce business logic, like Flow and Apex. This allows customers to blend classic workflow automation with agentic <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-a-reasoning-engine\/\" target=\"_blank\" rel=\"noreferrer noopener\">reasoning<\/a>. For example, customers can trigger an agent when an opportunity moves to a certain stage to reason over the best next steps, and kick off email updates or approvals accordingly.<\/p>\n\n\n\n<p><strong>MuleSoft for Agentforce:<\/strong> MuleSoft Topic Center allows developers to use natural language to create Agentforce topics and actions from MuleSoft APIs. The MuleSoft API Catalog simplifies AI agent development by centralizing access to diverse APIs from MuleSoft, Salesforce, and Heroku within Agentforce. It provides a secure, governed hub for admins to quickly expand agent capabilities with pre-built topics and actions from across their ecosystems. The MuleSoft Agentforce connector allows developers to integrate Agentforce into existing workflows, enabling APIs and integrations to trigger agents for data enrichment and action execution across systems.<\/p>\n\n\n\n<p><strong>Agentforce Steps in Slack Workflow Builder: <\/strong>Enables developers to embed Agentforce into no-code automations in Slack. Trigger Agentforce from Slack events, and pass Slack conversational context back to Agentforce without needing to rely on user-initiated action.<\/p>\n\n\n\n<p><strong>Agentforce Employee Template:<\/strong> Easily deploy Agentforce for employee use cases across Slack and Salesforce with a new Agentforce template. Agentforce Employee Template allows customers to create multiple employee agents that can be configured and deployed across any line of business.<\/p>\n\n\n\n<p><strong>Agentforce Surfaces: <\/strong>Intelligently deliver rich content within Agentforce across all Digital Engagement channels. Intelligently add dynamic, interactive components and media that are channel and device specific to better customize how Agentforce shows up across channels.&nbsp;<\/p>\n\n\n\n<p><strong>Agentforce Cards:<\/strong> Embed Lightning web components within the response of Agentforce actions. Reuse existing Salesforce components to give more context, information, and functionality to Agentforce.&nbsp;<\/p>\n\n\n\n<p><strong>Tableau Semantics:<\/strong> Create clear and organized data structures \u2013 semantic models \u2014&nbsp; that Agentforce can take advantage of. Tableau enriches agents with real-time business context, so they can provide more accurate insights and answers.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-confidently-configure-test-and-deploy-with-new-tools\"><strong>Confidently configure, test, and deploy with new tools<\/strong><\/h4>\n\n\n\n<p>Agentforce includes new pro-code and low-code tools to help admins and developers ideate, build, deploy, and supervise their Agentforce across their organization. These tools are part of the deeply unified Salesforce Platform, so they are fully integrated into the workflows developers use every day, like DevOps Center and the Command Line Interface (CLI).&nbsp;<\/p>\n\n\n\n<p><strong>Agentforce Developer Edition:<\/strong> A new free environment for accessing Agentforce and Data Cloud to get started on prototyping first use cases. Agentforce Developer Edition includes 10GB of access to Data Cloud, and 150 LLM generations per hour.&nbsp;<\/p>\n\n\n\n<p><strong>AI assistance in Agent Builder:<\/strong> Teams can now put Agentforce into production faster and with more confidence with AI-powered topic and instruction creation to help quickly configure agents that adhere to best practices. AI Assist also helps teams troubleshoot answers that Agentforce provides and give guidance on how to improve the underlying topic and instructions.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Testing Center:<\/strong> Teams can easily test their Agentforce configurations at scale using AI. And they can automatically generate and run test cases in Testing Center in their Salesforce Sandbox. Teams can also evaluate how well Agentforce configurations are adhering to guardrails like faithfulness or context relevance.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"85161-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_cli_testing_18b52d.gif?w=1024\" alt=\"\" class=\"wp-image-85161\"\/><\/a><\/figure>\n<div id=\"85161-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_cli_testing_18b52d.gif?w=1024\" alt=\"\" class=\"wp-image-85161\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>CLI and VS Code Support:<\/strong> Developers can now create, update, and test Agentforce configurations using the CLI and VS code. All aspects of Agentforce configurations can be created and updated with pro-code tools, and test cases can be run against these configurations.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"85159-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_cli_create.gif?w=1024\" alt=\"\" class=\"wp-image-85159\"\/><\/a><\/figure>\n<div id=\"85159-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_cli_create.gif?w=1024\" alt=\"\" class=\"wp-image-85159\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>DX Inspector:<\/strong> Explore and understand all of the metadata and data used by Agentforce, including agent topics and actions, inside your Salesforce Sandbox. Easily make and track changes to the metadata while configuring agents in Agent Builder through the side panel.<\/p>\n\n\n\n<p><strong>Agentforce Interaction Explorer:<\/strong> Detailed reporting and analytics about how Agentforce is performing, from general trends down to individual session tracing. Understand each user request, the reasoning steps associated with the response, and see AI-powered recommendations to help continuously refine topics and instructions to improve agent performance.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"85162-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_interaction_explorer.gif?w=1024\" alt=\"\" class=\"wp-image-85162\"\/><\/a><\/figure>\n<div id=\"85162-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/pr_interaction_explorer.gif?w=1024\" alt=\"\" class=\"wp-image-85162\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-analyst-perspective\"><strong>Analyst perspective<\/strong><\/h2>\n\n\n\n<p>Agentic AI promises to deliver exponential benefits from AI by automating complex tasks and interactions without human intervention. However, creating agentic AI that can handle complex tasks with acceptable performance has been a challenge. Industry analyst Valoir found using a platform optimized for agentic AI development like Salesforce Agentforce enables organizations to deliver autonomous AI agents an average of 16 times faster than other approaches while increasing accuracy by 75%.<\/p>\n\n\n\n<p>Futurum Research found organizations using Agentforce can achieve ROI up to five times faster and with at least a 20% lower total cost of ownership, enabling them to outpace competitors and streamline operations at scale. Companies using Agentforce have reported 40% faster case resolution times and 25% higher lead conversion rates, directly affecting revenue and customer retention.&nbsp;<\/p>\n\n\n\n<p><em>&#8220;89% of CIOs identify AI and automation as critical to their digital strategy in 2025, yet 60% of AI projects fail to deliver clear ROI. Agentforce bridges this gap with pre-built workflows that deliver measurable impact fast. While DIY agent-based AI projects can take up to a year to implement, Agentforce customers go live in just 4-6 weeks, realizing value 3-4 times faster. As AI agents become embedded across business operations, from engineering to go-to-market, they will fundamentally reshape how teams engage with customers and partners. Instead of siloed interactions across CRM, support platforms, and marketing tools, AI agents can coordinate responses, escalate issues, and optimize workflows in real time. Companies that harness this shift \u2014 especially in their partner ecosystems \u2014 will gain a competitive edge in both performance and market reach.&#8221;<\/em> \u2013 Dion Hinchcliffe, VP and Practice Lead, CIO Insights, Futurum Group<\/p>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-vivid-purple-background-color has-generic-gradient-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-build-the-future-with-agentforce\">Build the future with Agentforce.<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024\" alt=\"Salesforce announces AgentExchange\" class=\"wp-image-85130\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/03\/Agent-Exchange.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-launches-agentexchange-the-trusted-marketplace-for-agentforce\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches AgentExchange: the Trusted Marketplace for Agentforce<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=1024\" alt=\"zero to a billion\" class=\"wp-image-85032\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/From-Zero-to-a-Billion_-How-Metadata-is-the-Key-to-Building-a-Massive-AI-Agent-Ecosystem.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-from-zero-to-a-billion-why-metadata-is-key-to-building-a-massive-ai-agent-ecosystem\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">From Zero to a Billion: Why Metadata Is Key to Building a Massive AI Agent Ecosystem<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024\" alt=\"Agentic AI developer future sentiment\" class=\"wp-image-84896\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/02\/New-Research-Uncovers-How-AI-Agents-Will-Transform-The-Developer-Experience-And-Whats-Needed-to-Get-There.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-92-of-developers-report-ai-agents-will-help-advance-their-careers\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\">92% of Developers Report AI Agents Will Help Advance Their Careers<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024\" alt=\"Vivant Brings Agentforce to Customer Service Teams\" class=\"wp-image-83958\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/12\/Agentforce-Brings-Vivint-Customer-Service-Teams-24_7-Support-For-Routine-Tasks.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-agentforce-brings-vivint-customer-service-teams-24-7-support\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/12\/17\/vivint-agentforce-scale-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Brings Vivint Customer Service Teams 24\/7 Support<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-customers-realize-immediate-value\"><strong>Customers realize immediate value<\/strong><\/h2>\n\n\n\n<p>Adecco Group, the world\u2019s leading talent company, is harnessing the power of Data Cloud and Agentforce to create a deeply <a href=\"https:\/\/www.salesforce.com\/blog\/unified-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">unified platform<\/a> that redefines the recruitment landscape. By centralizing more than 40 instances of their data using <a href=\"https:\/\/www.salesforce.com\/mulesoft\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> and Data Cloud, Adecco will streamline operations and enhance efficiency.&nbsp;<\/p>\n\n\n\n<p><em>&#8220;Agentforce is completely transforming our recruitment process. By automating resume screening and using AI to engage with millions of candidates, we can connect with every applicant and make sure they feel valued and informed. This not only improves the experience for candidates but also frees up our recruiters to focus on building meaningful relationships, all while boosting our efficiency and scalability.&#8221; \u200c\u200c\u2014 <\/em>Greg Shewmaker, Senior Vice President of Global Operations and AI at The Adecco Group<\/p>\n\n\n\n<p>Engine, the modern travel platform for business trips and events, aims to achieve nearly $1.9 million in total annualized benefits, shorten average handle time for cancellation requests and email responses by 15%, and manage up to 30% of incoming customer inquiries with agents.<\/p>\n\n\n\n<p><em>\u201cWith Agentforce, we\u2019ve built multiple AI agents that power various parts of our business, addressing every stage of the customer lifecycle. By managing a significant portion of incoming customer inquiries, Agentforce serves as a vital <\/em><a href=\"https:\/\/www.salesforce.com\/agentforce\/digital-labor\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>digital labor<\/em><\/a><em> platform that enhances our customer service workforce. The AI agents handle cancellation requests end-to-end without needing human escalation, using CRM data to provide accurate responses. This streamlines our operations and allows our teams to focus on high volumes of FAQs across chat, email, and phone calls.\u201d <\/em>\u2014 Elia Wallen, Founder and CEO at Engine<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92815\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/us-dept-labor-agentforce-enhance-citizen-support\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024\" class=\"content-card__image\" alt=\"Contact center worker in a headset providing personalized support with the help of Agentforce.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/U.S.-Department-of-Labor-Taps-Agentforce-to-Enhance-Citizen-Support-1.png?w=150&amp;h=84 150w, 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itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"92799\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024\" class=\"content-card__image\" alt=\"Agentforce Gets Second-Level Compliance with EU Cloud Code of Conduct\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/Salesforce-successfully-declares-Agentforce-adherent-to-the-EU-Cloud-Code-of-Conduct.png?w=264&amp;h=149 264w, 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class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-gdpr-compliance-certification\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tAgentforce Obtains Second-Level Compliance with the EU Cloud Code of Conduct\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/news\/wp-json\/wp\/v2\/sf_press_release\/85149\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>Precina, a company transforming healthcare for patients with type 2 diabetes, is <a href=\"https:\/\/www.salesforce.com\/news\/stories\/precina-scale-operations-tailored-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">using Agentforce<\/a> to tap into Salesforce\u2019s deeply unified platform to instantly access their medical records, lab results, and prescription history.<\/p>\n\n\n\n<p><em>&#8220;Agentforce has completely transformed the way we support both patients and providers. By automating contracting and providing AI-driven coaching, our providers can spend less time on administrative tasks and more time delivering the care that truly makes a difference. This shift not only enhances patient support but also will help us save an estimated $80,000 each year for every 5,000 patients in reduced administrative overhead.&#8221;<\/em> \u200c\u200c\u2014 John Oberg, Founder &amp; CEO at Precina<\/p>\n\n\n\n<p>Oregon Humane Society, the largest animal welfare organization in the Northwest, is using MuleSoft to streamline their operations, from automating animal meet-and-greet scheduling and donation processes to connecting various systems and apps. By integrating data across their organization, Oregon Humane Society is able to get better insights for fundraising and marketing, reduce manual effort, and save significant time and resources.<\/p>\n\n\n\n<p><em>&#8220;As an early adopter, we leveraged MuleSoft to seamlessly connect Salesforce and NetSuite. This automated process for auditing and tracking closed opportunities against daily online donations has drastically reduced manual effort and significantly saved time.&#8221; \u2013 <\/em>Andrew Shanks, Salesforce Solution Architect at Oregon Humane Society<\/p>\n\n\n\n<p>Vivint, a leading provider of smart home and security solutions, is transforming customer service with Agentforce, harnessing the power of AI to deliver seamless and efficient support for its expanding smart home customer base. By integrating Agentforce, the company can automate tasks to help customers answer common questions and support specialists on complex cases, leading to faster resolutions and a more streamlined and personalized customer experience.<\/p>\n\n\n\n<p><em>\u201c<\/em><em>Agentforce has given Vivint an opportunity to transform the way we interact with our customers. Its ability to automate intricate tasks helps our customers get support around the clock and empowers our specialists to focus on delivering a smarter, more seamless customer experience.<\/em><em>\u201d \u2013 <\/em>Ryan Gee, Senior Vice President, Engineering at Vivint<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The full release of Agentforce 2dx will be generally available in April 2025, with specific features being released in advance beginning today.<\/li>\n\n\n\n<li>\u200cAgentExchange is available today at <a href=\"http:\/\/agentexchange.salesforce.com\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange.Salesforce.com<\/a>.<\/li>\n\n\n\n<li>Agentforce Developer Edition is available today at <a href=\"http:\/\/developer.salesforce.com\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">developer.salesforce.com\/signup<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/agentforce\/agent-builder\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agent Builder<\/a> with AI assist will be available in March 2025 and will be included with Agentforce.&nbsp;<\/li>\n\n\n\n<li>Testing Center Enhancements for evaluating guardrails will be available in April 2025 and will be included with Agentforce.<\/li>\n\n\n\n<li>Agentforce Employee Agent will be available in April 2025 and will be included with Agentforce.<\/li>\n\n\n\n<li>MuleSoft for Agentforce is available now, Topic Center is included with every Anypoint license, and API Catalog is included with Salesforce and requires MuleSoft to access the MuleSoft API.<\/li>\n\n\n\n<li>Agentforce Invocable Actions are generally available now.<\/li>\n\n\n\n<li>Agentforce API is generally available now.&nbsp;<\/li>\n\n\n\n<li>DX Inspector is generally available now.<\/li>\n\n\n\n<li>Agentforce Interaction Explorer will be available in the Fall of 2025.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn More:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about the new <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/agentexchange-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a> marketplace and community<\/li>\n\n\n\n<li>Get details on how an expanded <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/02\/24\/google-partnership-expansion-gemini-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce-Google partnership<\/a> will give businesses more AI model and capability choices<\/li>\n\n\n\n<li>Read what <a href=\"https:\/\/www.salesforce.com\/form\/agentforce\/maximizing-roi-with-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Futurum Research<\/a> and <a href=\"https:\/\/www.salesforce.com\/agentforce\/accelerate-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Valoir<\/a> are saying about Agentforce vs. DIY approaches<\/li>\n\n\n\n<li>Check out how customers like <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/03\/04\/1800accountant-agentforce-customer-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">1-800Accountant<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/precina-scale-operations-tailored-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">Precina<\/a>, and <a href=\"https:\/\/unity.edu\/press-releases\/unity-environmental-university-becomes-first-u-s-university-to-launch-salesforces-agentforce-introducing-una\/\" target=\"_blank\" rel=\"noreferrer noopener\">Unity Environmental University<\/a> are becoming more efficient and improving outcomes with Agentforce<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-health-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Health<\/a> \u2014 agentic skills and actions for healthcare pros<\/li>\n\n\n\n<li>Understand how <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-user-interface\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents will become the new UI<\/a> with apps taking a back seat<\/li>\n\n\n\n<li>Find out how <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-behind-the-scenes\/\" target=\"_blank\" rel=\"noreferrer noopener\">ambient agents<\/a>, operating behind the scenes, will autonomously reshape how businesses operate and innovate<\/li>\n\n\n\n<li>Discover why <a href=\"https:\/\/www.salesforce.com\/news\/stories\/unified-platform-unlocks-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI models matter less<\/a> than having a deeply unified platform&nbsp;<\/li>\n\n\n\n<li>Understand why <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\" target=\"_blank\" rel=\"noreferrer noopener\">92% of developers<\/a> believe AI agents will advance their careers&nbsp;<\/li>\n\n\n\n<li>Read why <a href=\"https:\/\/www.salesforce.com\/news\/stories\/scaling-metadata-agentic-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">metadata is key<\/a> to building a massive AI agent ecosystem<\/li>\n\n\n\n<li>Learn more about the new <a href=\"https:\/\/developer.salesforce.com\/blogs\/2025\/03\/introducing-the-new-salesforce-developer-edition-now-with-agentforce-and-data-cloud\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Developer Edition<\/a> now with Agentforce and Data Cloud<\/li>\n<\/ul>\n\n\n\n<p><em>This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in data, operate autonomously in the background of any business process, and interact with users across any user interface with rich content and media New low-code and pro-code tools empower admins and developers to confidently configure, test, and deploy Agentforce faster with AI-powered assistance&nbsp; [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":85151,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1792],"sf_theme":[1916],"sf_topic":[20528,1737,1726,19141],"sf_product":[19930],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21152],"sf_visibility":[],"coauthors":[2027],"class_list":["post-85149","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_product-agentforce","sf_location-global","sf_collection-tdx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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