{"id":87335,"date":"2025-05-19T05:00:00","date_gmt":"2025-05-19T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=87335"},"modified":"2025-08-15T17:34:35","modified_gmt":"2025-08-16T00:34:35","slug":"takeda-life-sciences-cloud-customer-engagement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/05\/19\/takeda-life-sciences-cloud-customer-engagement\/","title":{"rendered":"Salesforce Engages with Takeda to Bring Cutting Edge AI-Powered Customer Experience Platform to Life Science Industry"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Takeda teams will have access to real-time insights and intelligent analytics embedded directly in their workflows to drive more streamlined and personalized communication with healthcare professionals<\/em> <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>SAN FRANCISCO<\/strong> \u2013 <strong>May 19, 2025<\/strong> \u2013 Salesforce (NYSE:CRM), the #1 AI CRM, today announced that Takeda has selected <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Life Sciences Cloud<\/a> for Customer Engagement to strengthen its involvement with healthcare professionals seamlessly. The company will leverage Salesforce\u2019s deeply unified platform, including <a href=\"https:\/\/www.salesforce.com\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> and <a href=\"https:\/\/www.salesforce.com\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, to deploy personalized <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, supporting operations from medical to commercial and patient support functions.\u00a0<\/p>\n\n\n\n<p>Takeda joins a growing list of leading pharmaceutical and biotech companies to leverage Life Sciences Cloud for Customer Engagement, a solution designed to unify data and engagement across the entire organization. In this early adopter engagement, Takeda will influence the development of Salesforce\u2019s Life Sciences Cloud Platform for the industry.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Now, with Life Sciences Cloud for Customer Engagement, we&#8217;ll help Takeda improve provider and patient engagement and scale the impact of every team member.<\/p>\n<cite>Frank Defesche, SVP &amp; GM, Life Sciences at Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cTakeda is an outstanding leader in the industry, aspiring to create better health for people and a brighter future for the world,\u201d Frank Defesche, SVP &amp; GM, Life Sciences at Salesforce. \u201cNow, with Life Sciences Cloud for Customer Engagement, we&#8217;ll help Takeda improve provider and patient engagement and scale the impact of every team member.&#8221;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences Cloud<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/life-sciences-artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">trusted AI for life sciences<\/a><\/li>\n\n\n\n<li>Watch the <a href=\"https:\/\/www.salesforce.com\/resources\/healthcare-life-sciences\/hcp-engagement-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences Cloud for Customer Engagement demo<\/a>\u00a0<\/li>\n<\/ul>\n\n\n\n<p><em>* Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"93261\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" 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[&hellip;]<\/p>\n","protected":false},"author":693,"featured_media":87345,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1756],"sf_theme":[1916,1917],"sf_topic":[20528,1737,1744],"sf_product":[19930,2717,1783],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1798],"sf_collection":[21199],"sf_visibility":[],"coauthors":[2027],"class_list":["post-87335","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-artificial-intelligence","sf_theme-customer-engagement","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_product-agentforce","sf_product-data-360","sf_product-industry-solutions","sf_industry-healthcare-and-life-sciences","sf_location-global","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Takeda Selects Salesforce Life Sciences Cloud for Customer Engagement. - Salesforce<\/title>\n<meta name=\"description\" content=\"Takeda teams will have access to real-time insights and intelligent analytics embedded directly in their workflows to drive more streamlined and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/05\/19\/takeda-life-sciences-cloud-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Engages with Takeda to Bring Cutting Edge AI-Powered Customer Experience Platform to Life Science Industry\" \/>\n<meta property=\"og:description\" content=\"Takeda teams will have access to 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