{"id":87860,"date":"2025-06-11T01:00:00","date_gmt":"2025-06-11T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=87860"},"modified":"2025-08-15T17:25:36","modified_gmt":"2025-08-16T00:25:36","slug":"capita-agentforce-outsourcing-automation","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/11\/capita-agentforce-outsourcing-automation\/","title":{"rendered":"Capita Taps Salesforce’s Agentforce for Agent-Driven Outsourcing Push"},"content":{"rendered":"\n

LONDON \u2013 June 11, 2025 \u2013 Salesforce, the world\u2019s #1 AI CRM, today announced that Capita, a leading U.K. business process outsourcing (BPO) company, is deploying Agentforce<\/a>, Salesforce\u2019s digital labor platform, to become the leading agentic BPO organization in the U.K. The move aims to transform Capita’s internal operations and enhance services for its key customers.<\/p>\n\n\n\n

Agentforce will spearhead Capita\u2019s operational evolution, enabling the company, which specializes in business process solutions for clients across the public and private sectors, to improve efficiency and transform the customer and citizen experience.<\/p>\n\n\n\n

Capita’s AI Catalyst Lab, a dedicated team focused on identifying and scaling AI solutions, has already collaborated with Salesforce to identify over 220 AI and “agentic” use cases. The new capability will enable agentic AI<\/a> across its internal and external operations, including workforce management, assessment-as-a-service, and client engagement, cementing Capita\u2019s strategy of becoming the leading agentic BPO organization.<\/p>\n\n\n\n

The deployment of Agentforce is set to accelerate and streamline processes, driving revenue and bringing new products and services to enhance customer service. Key areas of impact include:<\/p>\n\n\n\n