{"id":88099,"date":"2025-06-24T05:00:00","date_gmt":"2025-06-24T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=88099"},"modified":"2025-08-15T17:17:57","modified_gmt":"2025-08-16T00:17:57","slug":"university-chicago-agentforce-patient-support","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/24\/university-chicago-agentforce-patient-support\/","title":{"rendered":"Salesforce Collaborates with UChicago Medicine to Enhance Patient Support"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>The academic health system will soon handle personalized requests\u200c \u2014 \u200clike prescription refills and appointment scheduling\u200c \u2014 \u200cautonomously with Agentforce for Health to boost efficiency and deliver more responsive, patient-centered care<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left\"><strong>SAN FRANCISCO AND CHICAGO \u2013 June 24, 2025 \u2013<\/strong> <a href=\"https:\/\/www.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>, the world\u2019s #1 AI CRM, today announced that UChicago Medicine is implementing <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Health<\/a> to enhance the patient experience. <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, Salesforce\u2019s digital labor platform, is being integrated into the academic health system\u2019s non-clinical, operational workflows to provide patients with 24\/7 access to tailored, self-service information and support.<\/p>\n\n\n\n<p class=\"has-text-align-left\">UChicago Medicine identified opportunities to improve the efficiency of non-clinical support provided to patients, particularly for routine inquiries received outside of regular business hours. The addition of agentic, AI-powered tools is intended to alleviate pressure on staff by assisting with high-volume, non-urgent tasks and providing patients with timely responses to frequently asked questions.<\/p>\n\n\n\n<p>With the integration of Agentforce and <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/health-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a>, digital, <a href=\"https:\/\/www.salesforce.com\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered agents<\/a> will help UChicago Medicine patients with a variety of information, from finding specialty care at convenient locations to answers about parking or directions.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Agentic AI Will Ease Healthcare\u2019s Workforce Crisis.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE STORY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>\u201cAs part of our broader efforts to enhance the patient experience and streamline access to information, we\u2019re implementing new digital tools to support our teams and patients,\u201d said Andrew Chang, Chief Marketing Officer, UChicago Medicine. \u201cThese tools are expected to help automate routine inquiries so that staff can focus on more complex needs that benefit from personalized attention.\u201d<\/p>\n\n\n\n<p>UChicago Medicine is also exploring how to use this agentic, AI-powered technology to guide patients through care via phone and web chat. Patients will be able to refill prescriptions, schedule and modify appointments, and verify insurance ahead of time through a user-friendly chat interface. Patients also could receive real-time logistical support when traveling to appointments, such as notifying them if a parking garage is full and suggesting an alternative location.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By leveraging Agentforce for Health on the deeply unified Salesforce Platform, UChicago Medicine is not just boosting operational efficiency, it is empowering its staff to dedicate more time to meaningful patient interactions and elevate health outcomes.<\/p>\n<cite>Adam Evans, EVP and GM, Salesforce AI<\/cite><\/blockquote>\n\n\n\n<p>\u201cUChicago Medicine is setting a new standard for how healthcare providers can strategically leverage <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> to deliver tailored and effective care to its patients,&#8221; said Adam Evans, EVP and GM, Salesforce AI. &#8220;By leveraging Agentforce for Health on the deeply unified Salesforce Platform, UChicago Medicine is not just boosting operational efficiency, it is empowering its staff to dedicate more time to meaningful patient interactions and elevate health outcomes.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find more customer stories on the <a href=\"https:\/\/www.salesforce.com\/news\/topics\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Newsroom<\/a><\/li>\n\n\n\n<li>Read how agentic AI can help ease the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-healthcare-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">healthcare workforce crisis<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">reduce paperwork<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group alignwide cluster-content has-background is-style-default\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-introducing-agentforce-3\">Introducing Agentforce 3<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=1024\" alt=\"Salesforce Announces Agentforce 3\" class=\"wp-image-88119\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Salesforce-Introduces-Agentforce-3_-The-First-AI-Agent-Platform-Built-For-Businesses-to-Manage-Measure-and-Optimize-a-Hybrid-Workforce-at-Enterprise-Scale.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group feature-card is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h3 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-launches-agentforce-3-to-solve-the-biggest-blockers-to-scaling-ai-agents-visibility-and-control\"><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches Agentforce 3 to Solve the Biggest Blockers to Scaling AI Agents: Visibility and Control<\/a><\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/top-news-from-agentforce-3-keynote\/?_ga=2.66813806.1773275838.1750688996-1168897057.1742326829&amp;_gl=1*wskj3x*_gcl_aw*R0NMLjE3NDM1MzU1OTguQ2owS0NRanduYTZfQmhDYkFSSXNBTElkMloxY1Z6MUktYTJ3MUNPb045R2NnUTYtOXA1dmp2ZHNTSEFuaFg1eUVLUF9LSmZsNGVKWU9qY2FBbEFGRUFMd193Y0I.*_gcl_au*ODI5MTUzOTIwLjE3NTAxNjUzMDU.*_ga*MTE2ODg5NzA1Ny4xNzQyMzI2ODI5*_ga_3VHBZ2DJWP*czE3NTA4NzQ1MzYkbzI2MSRnMSR0MTc1MDg3NjM0MCRqNDIkbDAkaDA.\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=1024\" alt=\"Top news from Agentforce 3\" class=\"wp-image-88142\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Watch_-Top-News-from-Agentforce-3-Keynote.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-watch-top-news-moments-from-the-agentforce-3-keynote\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/top-news-from-agentforce-3-keynote\/?_ga=2.66813806.1773275838.1750688996-1168897057.1742326829&amp;_gl=1*wskj3x*_gcl_aw*R0NMLjE3NDM1MzU1OTguQ2owS0NRanduYTZfQmhDYkFSSXNBTElkMloxY1Z6MUktYTJ3MUNPb045R2NnUTYtOXA1dmp2ZHNTSEFuaFg1eUVLUF9LSmZsNGVKWU9qY2FBbEFGRUFMd193Y0I.*_gcl_au*ODI5MTUzOTIwLjE3NTAxNjUzMDU.*_ga*MTE2ODg5NzA1Ny4xNzQyMzI2ODI5*_ga_3VHBZ2DJWP*czE3NTA4NzQ1MzYkbzI2MSRnMSR0MTc1MDg3NjM0MCRqNDIkbDAkaDA.\" target=\"_blank\" rel=\"noreferrer noopener\">Watch: Top News Moments from the Agentforce 3 Keynote<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/open-ecosystem-drives-trusted-agent-interoperability\/\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=1024\" alt=\"Salesforce\u2019s Open Ecosystem Boosts Trusted Agent Interoperability\" class=\"wp-image-88175\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/Unlocking-the-6-Trillion-Agent-Economy_-How-Salesforces-Open-Ecosystem-Empowers-Businesses.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-how-salesforce-s-open-ecosystem-is-driving-trusted-agent-interoperability\"><a href=\"https:\/\/www.salesforce.com\/news\/stories\/open-ecosystem-drives-trusted-agent-interoperability\/\">How Salesforce\u2019s Open Ecosystem Is Driving Trusted Agent Interoperability<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group secondary-card is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-f56a869c wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"https:\/\/www.prnewswire.com\/news-releases\/pepsico-leverages-salesforces-agentforce-to-advance-ai-agenda-302488884.html\"><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=1024\" alt=\"Pepsi\" class=\"wp-image-88163\" srcset=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png 1200w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/06\/PepsiCo-Collaborates-with-Salesforces-Agentforce-to-Advance-Agentic-AI.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-pepsico-leverages-salesforce-s-agentforce-to-advance-ai-agenda\"><a href=\"https:\/\/www.prnewswire.com\/news-releases\/pepsico-leverages-salesforces-agentforce-to-advance-ai-agenda-302488884.html\" target=\"_blank\" rel=\"noreferrer noopener\">PepsiCo Leverages Salesforce&#8217;s Agentforce to Advance AI Agenda<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The academic health system will soon handle personalized requests\u200c \u2014 \u200clike prescription refills and appointment scheduling\u200c \u2014 \u200cautonomously with Agentforce for Health to boost efficiency and deliver more responsive, patient-centered care SAN FRANCISCO AND CHICAGO \u2013 June 24, 2025 \u2013 Salesforce, the world\u2019s #1 AI CRM, today announced that UChicago Medicine is implementing Agentforce for [&hellip;]<\/p>\n","protected":false},"author":689,"featured_media":88102,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1756],"sf_theme":[1917],"sf_topic":[20528,1737,1744],"sf_product":[19930],"sf_industry":[1743],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1724],"sf_collection":[21199],"sf_visibility":[],"coauthors":[2027],"class_list":["post-88099","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-customer-engagement","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_product-agentforce","sf_industry-healthcare-and-life-sciences","sf_location-amer","sf_collection-fy26-q2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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