{"id":92828,"date":"2026-03-26T05:00:00","date_gmt":"2026-03-26T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=92828"},"modified":"2026-04-06T15:02:32","modified_gmt":"2026-04-06T22:02:32","slug":"vha-salesforce-agentic-os-saves-staff-hours","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/03\/26\/vha-salesforce-agentic-os-saves-staff-hours\/","title":{"rendered":"VHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care"},"content":{"rendered":"\n

SAN FRANCISCO and WASHINGTON \u2013 March 26, 2026 \u2013 <\/strong>Salesforce<\/a>, the world\u2019s #1 AI CRM, and the Veterans Health Administration (VHA), the nation\u2019s largest integrated healthcare system, today announced the deployment of a new agentic operating system to simplify incident response and improve Veteran care across its more than 150 Department of Veterans Affairs (VA) medical and outpatient centers. <\/p>\n\n\n\n

Across these medical centers, the VA serves between 16 million and 18 million Veterans. To best support them, the VHA needed to connect all of the people who play a critical role in delivering care \u2013 from medical teams to friends and family who might be formal or informal caregivers, to service providers and the VA employees overseeing Veteran programs and facilities. The VHA also needed a single operating system integrating tools, software, and resources while helping teams keep pace with changing care dynamics, easily share best practices between teams, create efficiencies, and cut costs without sacrificing care delivery to maximize program budgets. <\/p>\n\n\n\n

By combining Salesforce\u2019s real-time data insights, integrated service, and complaint healthcare capabilities into a single, AI-powered operating system in Slack<\/a>, the VHA is transitioning from static reporting to automated problem-solving that eliminates administrative silos and accelerates front-line Veteran care. This strategy enables the VHA to cut costs, streamline facility operations, and simplify services across facilities nationwide while freeing thousands of staff hours to re-focus on direct Veteran support. <\/p>\n\n\n\n

\u201cWe use Slack as a connective performance-management layer that drives real work. It enables us to cut costs, create efficiencies, and focus more time and energy on front-line Veteran care,\u201d said Josh Geiger, Senior Advisor to the VHA Chief Operating Officer, VHA.<\/p>\n\n\n\n

The Agentic Work OS in Action<\/strong><\/h2>\n\n\n\n

The VHA is fundamentally changing how more than 370,000 employees manage operations and services across America’s largest integrated healthcare system. By deploying Slack as an agentic operating system \u2014 where AI, humans, and enterprise data work together seamlessly \u2014 the VHA is moving from fragmented, manual workflows to intelligent collaboration at scale. When facility metrics flag potential issues, AI automatically assembles the right experts in Slack, surfaces relevant context, and accelerates problem-solving \u2014 all in the flow of work. <\/p>\n\n\n\n

\n

This strategy has enabled the VHA to move faster, identify trends across pockets of information, and bring the learnings or best practices from every incident to any program or facility.<\/p>\nGreg Goins, Acting Chief Operating Officer, US Department of Veterans Affairs<\/cite><\/blockquote>\n\n\n\n

This shift enables VHA leadership to focus on strategic decisions while AI handles routine coordination, creating a connected performance management layer that helps deliver better care to Veterans. Now, the VHA has:<\/p>\n\n\n\n