{"id":94371,"date":"2026-07-24T02:00:00","date_gmt":"2026-07-24T09:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=94371"},"modified":"2026-07-24T02:44:34","modified_gmt":"2026-07-24T09:44:34","slug":"missionforce-transforms-veteran-care","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/07\/24\/missionforce-transforms-veteran-care\/","title":{"rendered":"VA Awards Salesforce $1.6B Contract to Transform Veteran Care and Services"},"content":{"rendered":"\n

SAN FRANCISCO and WASHINGTON \u2014 July 24, 2026 \u2014 Salesforce<\/a>, the world\u2019s #1 Agentic CRM, today announced that the U.S. Department of Veterans Affairs (VA) has awarded the company, through its distribution network, a $1.6 billion, three-year, Agentic Enterprise License Agreement (AELA).*<\/strong> Through the agreement, VA will leverage Missionforce to modernize care and service delivery and help provide more timely, consistent, and connected experiences for America\u2019s Veterans.<\/p>\n\n\n\n

Building on a relationship spanning more than a decade, the agreement is designed to turn enterprise scale into front-line impact. Salesforce will provide a unified foundation across the department, equipping VA employees with trusted agentic AI, integrated data, and advanced collaboration tools that can reduce administrative friction and give staff more time to serve Veterans.<\/p>\n\n\n\n

\u201cEvery minute a VA employee spends navigating disconnected systems is a minute not spent serving a Veteran. Salesforce gives VA a trusted foundation to connect its people, data, and workflows across the department. The goal is simple: Reduce administrative burden, help employees get to the right information faster, and give them more time to deliver the care and benefits Veterans have earned.\u201d \u2013 Kendall Collins, CEO, Missionforce & Government Cloud, Salesforce <\/em><\/p>\n\n\n\n

VA provides healthcare, benefits, and other essential services to more than 17 million Veterans, as well as their families and caregivers. Across 170 VA medical centers and more than 1,100 Veterans Health Administration (VHA) outpatient clinics, VA provided more than 82 million<\/a> direct-care appointments in 2025. As demand for services continues to grow, VA sought a more connected approach to scale support while reducing administrative burden so staff could spend more time serving Veterans.<\/p>\n\n\n\n

As part of its Veterans First<\/a> mandate, VA is advancing modernization, security, and AI to improve access, outcomes, and accountability across Veteran-facing programs. Missionforce will help VA teams deliver faster, more personalized benefits and care for Veterans by connecting workflows and systems across the department and deploying FedRAMP High-authorized and HIPAA-ready AI agents.<\/p>\n\n\n\n

\u201cVA serves millions of Veterans who’ve given everything for this country \u2014 and the people who work there show up every day committed to getting it right for them. Missionforce gives them the tools to match that commitment at scale: seamlessly connected data, AI that works alongside every employee, and a foundation of trust built to handle the most demanding missions in government. This is what it looks like when technology truly serves the mission.” \u2013 Dave Rey, President, Global Public Sect<\/em>or, Salesforce<\/em><\/p>\n\n\n\n

A unified foundation for VA\u2019s mission<\/strong><\/h2>\n\n\n\n

Through the new AELA, VA is building on its existing Salesforce deployments to expand and enhance capabilities across three critical areas:  <\/p>\n\n\n\n