{"id":94480,"date":"2026-08-05T02:00:00","date_gmt":"2026-08-05T09:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=94480"},"modified":"2026-08-04T17:09:13","modified_gmt":"2026-08-05T00:09:13","slug":"us-army-hrc-agentforce-ai-powered-support","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/08\/05\/us-army-hrc-agentforce-ai-powered-support\/","title":{"rendered":"U.S. Army Human Resources Command Deploys Agentforce to Deliver 24\/7 AI-Powered Support to 9.2 Million Soldiers, Veterans, and Military Families"},"content":{"rendered":"\n

Army HRC becomes the first Department of War organization to deploy the newly authorized Agentforce Public Sector in Salesforce\u2019s Impact Level 5 environment<\/em><\/p>\n\n\n\n

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SAN FRANCISCO and WASHINGTON, August 5, 2026 <\/strong>\u2014 Salesforce, the world\u2019s #1 Agentic CRM, today announced that the U.S. Army Human Resources Command (HRC) has selected Missionforce National Security<\/a> to deploy secure, autonomous AI agents and modernize HR support for millions of Soldiers, Veterans, civilian staff, and military families.\u00a0<\/p>\n\n\n\n

Powered by Agentforce<\/a> and operating within Salesforce\u2019s Impact Level 5 (IL5)-authorized environment, the AI agents will provide around-the-clock support, respond to routine inquiries, summarize case histories, and surface relevant policy and career information from approved Army sources. Complex matters involving benefits or other sensitive decisions can still be routed to HRC specialists, who retain decision-making authority.<\/p>\n\n\n\n

Army HRC will be the first organization within the Department of War to deploy the newly IL5-authorized Agentforce to support workloads involving highly sensitive, controlled unclassified information.<\/p>\n\n\n\n

The mission: Putting service members first<\/strong><\/h2>\n\n\n\n

HRC, processes more than 1,500 cases per day for one of the largest workforces in the federal government. Soldiers, Veterans, civilian employees, and their families depend on it for career-defining decisions: assignments, promotions, benefits, and records management. <\/p>\n\n\n\n

For Soldiers managing career transitions, Veterans navigating complex benefits, and military families seeking answers while a loved one is deployed, every delay carries real weight. These aren’t just administrative inconveniences \u2014 they directly affect pay, promotions, healthcare, and life decisions. <\/p>\n\n\n\n

\u201cArmy HRC lives by \u2018Soldiers First,\u2019 and this deployment will help extend that commitment around the clock,\u201d said Kendall Collins, CEO of Missionforce and Government Cloud at Salesforce.<\/strong> \u201c<\/em>Agentforce will be a force multiplier for HRC \u2014 giving Soldiers, Veterans, and military families fast, trusted answers at the moments that matter most and transforming how we support those who serve and the families who stand beside them.\u201d<\/p>\n\n\n\n

24\/7 support and a force multiplier for HRC staff<\/strong><\/h2>\n\n\n\n

A Soldier\u2019s need for HR support does not end after business hours, and a Veteran navigating a benefits claim should not have to wait days for a callback. Agentforce will expand HRC\u2019s capacity to meet people where they are, with relevant information when they need it.<\/p>\n\n\n\n

For HRC\u2019s more than 3,000 analysts and HR professionals, Agentforce will act as an always-on force multiplier. By responding to routine inquiries, summarizing cases, quickly providing relevant information, and assisting with case routing around the clock, AI agents can reduce time spent on administrative work and help HRC staff focus on the complex, high-touch matters affecting Soldiers\u2019 careers and families.<\/p>\n\n\n\n

Built on a unified foundation: The Digital Front Door<\/strong><\/h2>\n\n\n\n

Agentforce will add secure, autonomous AI agents to HRC\u2019s Digital Front Door \u2014 a modern, cloud-based platform powered by Missionforce National Security that serves as the Army’s core HR engine.<\/p>\n\n\n\n

Before the Digital Front Door, HRC\u2019s analysts and HR professionals navigated disconnected legacy systems to respond to cases and locate relevant information. Delivered by Salesforce Professional Services, the platform now brings together millions of service members, Veterans, and their families with the information they need and helps HRC resolve 600,000 cases per year more efficiently.<\/p>\n\n\n\n

This trusted foundation enables Agentforce to automate case management, streamline support, and deliver immediate, conversational access to information. Governed by strict permissions and controls, AI agents only access preapproved data and follow prescribed workflows.<\/p>\n\n\n\n