{"id":95635,"date":"2026-09-17T09:00:00","date_gmt":"2026-09-17T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_video&#038;p=95635"},"modified":"2026-09-16T15:40:49","modified_gmt":"2026-09-16T22:40:49","slug":"building-the-agentic-enterprise-secrets-from-early-adopters","status":"publish","type":"sf_video","link":"https:\/\/www.salesforce.com\/news\/stories\/video\/building-the-agentic-enterprise-secrets-from-early-adopters\/","title":{"rendered":"Building the Agentic Enterprise: Secrets from Early Adopters"},"content":{"rendered":"\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard video-post-hero\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/gj5Jx7fA8LHAyD86yWGYkW.jpg\"  data-uuid=\"gj5Jx7fA8LHAyD86yWGYkW\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce customers are at the forefront of the agentic revolution, and they&#8217;re already seeing real-world value from it. Early adopters like Box and Engine are finding new efficiencies and improving the experiences of their own customers at scale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But these kinds of tech shifts don&#8217;t happen easily, and there are a lot of learning moments along the way. In a recent conversation, Olivia Nottebohm, Chief Operating Officer, Box and Demetri Salvaggio, VP, Customer Experience &amp; Operations, Engine share their advice for companies looking to become agentic enterprises.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce customers are at the forefront of the agentic revolution, and they&#8217;re already seeing real-world value from it. Early adopters like Box and Engine are finding new efficiencies and improving the experiences of their own customers at scale. But these kinds of tech shifts don&#8217;t happen easily, and there are a lot of learning moments [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":95638,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"footnotes":""},"sf_content_type":[21232],"sf_topic":[21212,21187,1744,1726],"sf_product":[19930],"sf_industry":[],"sf_location":[1798],"sf_collection":[],"sf_visibility":[],"coauthors":[2027],"class_list":["post-95635","sf_video","type-sf_video","status-publish","has-post-thumbnail","hentry","sf_content_type-snapshots-other","sf_topic-agentic-enterprise","sf_topic-ai","sf_topic-customer-success","sf_topic-digital-transformation","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building the Agentic Enterprise: Secrets from Early Adopters - Salesforce<\/title>\n<meta name=\"description\" content=\"https:\/\/play.vidyard.com\/gj5Jx7fA8LHAyD86yWGYkW Salesforce customers are at the forefront of the agentic revolution, and they&#039;re already seeing real-world\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/news\/stories\/video\/building-the-agentic-enterprise-secrets-from-early-adopters\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building the Agentic Enterprise: Secrets from Early Adopters\" \/>\n<meta property=\"og:description\" content=\"https:\/\/play.vidyard.com\/gj5Jx7fA8LHAyD86yWGYkW Salesforce customers are at the forefront of the agentic revolution, and they&#039;re already seeing real-world\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/news\/stories\/video\/building-the-agentic-enterprise-secrets-from-early-adopters\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/09\/789_0926_T29_Driving-Business-Forward-with-AI-Insights_a_v2_091526.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Salesforce Newsroom\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/video\\\/building-the-agentic-enterprise-secrets-from-early-adopters\\\/\",\"url\":\"https:\\\/\\\/www.salesforce.com\\\/news\\\/stories\\\/video\\\/building-the-agentic-enterprise-secrets-from-early-adopters\\\/\",\"name\":\"Building the Agentic Enterprise: Secrets from Early Adopters - 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