{"id":3700,"date":"2023-06-27T13:19:00","date_gmt":"2023-06-27T13:19:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3700"},"modified":"2023-12-19T10:42:13","modified_gmt":"2023-12-19T10:42:13","slug":"learn-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/nl\/blog\/learn-ai\/","title":{"rendered":"Zes simpele manieren om AI-kennis op te doen"},"content":{"rendered":"\n<p>Generatieve kunstmatige intelligentie (AI) is&nbsp;<a href=\"https:\/\/time.com\/6253615\/chatgpt-fastest-growing\/\" target=\"_blank\" rel=\"noreferrer noopener\">in razend tempo<\/a>&nbsp;het gesprek van de dag geworden, en iedereen wil er meteen mee aan de slag. Maar om deze technologie in je eigen onderneming in te zetten, heb je de juiste vaardigheden nodig. En daar ontbreekt het meestal aan. Hieronder bespreken we een paar AI-modules op&nbsp;<a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, het gratis onlinetrainingsplatform van Salesforce, waarmee je alvast aan de slag kunt.&nbsp;<\/p>\n\n\n\n<p>&nbsp;Waarom er iets moet veranderen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uit een&nbsp;<a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-based-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">recent onderzoek<\/a>&nbsp;bleek dat 67% van de grote ondernemingen generatieve AI wil gaan gebruiken. Alleen zegt ongeveer hetzelfde percentage IT-managers dat hun mensen daar niet de juiste vaardigheden voor hebben.<\/li>\n\n\n\n<li>Het aantal vacatures op LinkedIn waarin de term &#8216;GPT&#8217; voorkomt (GPT staat voor Generative Pre-trained Transformers, wat deze vorm van AI zo anders maakt), is volgens LinkedIn in 2022 met 51% toegenomen.<\/li>\n\n\n\n<li>Het gebrek aan AI-vaardigheden is onderdeel van een algeheel tekort aan digitale vaardigheden. In een internationale enqu\u00eate onder ruim 23.000 werknemers zei&nbsp;<a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\" target=\"_blank\" rel=\"noreferrer noopener\">bijna driekwart van de respondenten<\/a>&nbsp;dat ze niet over de noodzakelijke middelen beschikken om de IT-kennis op te doen die nu en in de toekomst gevraagd wordt.<\/li>\n<\/ul>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Bijscholing is altijd essentieel<\/h2>\n\t\t\t<p>School jezelf nu alvast bij en doe nieuwe vaardigheden op. Je kunt gratis trainingen volgen, badges verdienen en contact met medecursisten leggen.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/?d=inc-blog-banner\" target=\"_blank\" rel=\"noreferrer noopener\">Ontdek Trailhead<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+1000 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trailhead<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/?d=inc-blog-banner\" target=\"_blank\" rel=\"noreferrer noopener\">Skill Up for the Future<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wat-je-nu-al-kunt-doen\"><strong>Wat je nu al kunt doen:<\/strong><\/h2>\n\n\n\n<p>Je kunt nu al aan de slag gaan met Trailhead-content over AI. De Trailhead content is zo opgezet dat iedereen ermee uit de voeten kan en die veelgevraagde vaardigheden kan opdoen. De AI-content op Trailhead omvat een introductiemodule over Einstein GPT, de eerste generatieve AI voor CRM-systemen, en behandelt verder de rol van AI in het bedrijfsleven, de rol en het belang van \u00e9\u00e9n centrale databron voor AI, slimme CRM-assistenten en hoe je de klantenservice met AI kunt verbeteren.&nbsp;<\/p>\n\n\n\n<p>&#8220;De kloof tussen wat we zelf kunnen en wat de technologie inmiddels allemaal kan \u00e9n van ons vraagt, is alleen maar gegroeid&#8221;,&nbsp;<a href=\"https:\/\/www.raconteur.net\/future-of-work\/stanford-researcher-ai-skills-gap-innovation\/\" target=\"_blank\" rel=\"noreferrer noopener\">aldus<\/a>&nbsp;Erik Brynjolfsson, directeur van het Digital Economy Lab van Stanford.<\/p>\n\n\n\n<p>Wanneer een technologische trend nog in de kinderschoenen staat, is het lastig om te bepalen hoeveel tijd en geld je in bijscholing moet steken. Maar in dit geval zien we ongekende AI-mogelijkheden waar we de komende tientallen jaren profijt van gaan hebben. En dat betekent dat je je hier nu al in moet verdiepen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wat-houdt-bijscholing-in\"><strong>Wat houdt bijscholing in?<\/strong><\/h2>\n\n\n\n<p>Bijscholing is het opdoen van nieuwe vaardigheden voor een andere baan of uitbreiding van je huidige functie. Met de juiste bijscholing kan een webdesigner bijvoorbeeld doorgroeien naar een baan als applicatiedeveloper of UX-designer. Bijscholen kan onder werktijd, wat betekent dat je werkgever de kosten draagt, of in je eigen tijd.&nbsp;<\/p>\n\n\n\n<p>Ook als je naar een andere sector wilt overstappen of een andere functie ambieert, zul je nieuwe vaardigheden moeten opdoen. Je moet het dus zien als een investering in je eigen loopbaan.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-zonder-ai-kennis-loop-je-achter\"><strong>Zonder AI-kennis loop je achter<\/strong><\/h2>\n\n\n\n<p>Een bekende columnist&nbsp;<a href=\"https:\/\/www.nytimes.com\/2023\/03\/21\/opinion\/artificial-intelligence-chatgpt.html\" target=\"_blank\" rel=\"noreferrer noopener\">beschreef<\/a>&nbsp;generatieve AI onlangs als iets magisch en noemde het een uitvinding van epische proporties, die op gelijke voet staat met de uitvinding van de drukpers, de industri\u00eble revolutie, kernenergie en het internet. Het is dus niet zo verwonderlijk dat bedrijven&nbsp;<a href=\"https:\/\/www.nbcnews.com\/tech\/tech-news\/job-boards-show-employers-hiring-roles-linked-chatgpt-ai-tools-rcna74023\" target=\"_blank\" rel=\"noreferrer noopener\">hun uiterste best doen<\/a>&nbsp;om vakbekwame mensen aan te trekken die weten hoe ze generatieve AI moeten integreren.&nbsp;<\/p>\n\n\n\n<p>Meer in het algemeen is bijscholing een probaat middel om je medewerkers gemotiveerd te houden, en dat kan weer tot\u00a0een hogere productiviteit\u00a0leiden. Uit een\u00a0<a href=\"https:\/\/www.talentlms.com\/blog\/reskilling-upskilling-training-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">onderzoek uit 2020<\/a>\u00a0bleek dat 91% van de bedrijven en 81% van de medewerkers vond dat bij- of omscholing tot een hogere productiviteit had geleid. Hoe groter het pakket digitale vaardigheden waar je teams over beschikken, hoe minder moeite het kost om je klanten bij al je activiteiten centraal te stellen.<\/p>\n\n\n\n<p>Vrijwel alle medewerkers zijn van mening dat bedrijven hun personeel nu eerst moeten bijscholen op het gebied van AI. En dan hebben we het echt niet over jaren studeren aan de universiteit.&nbsp;<a href=\"https:\/\/trailhead.salesforce.com\/today\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>&nbsp;bevat allerlei modules om essenti\u00eble vaardigheden op te doen. Werkzoekenden kunnen zich hiermee voorbereiden op een baan, en voor bedrijven betekent deze vorm van bijscholing dat ze al snel over vakbekwame mensen beschikken.&nbsp;<\/p>\n\n\n\n<p>Hieronder staan zes essenti\u00eble AI-modules op een rij. Elke Trailhead-module bevat een aantal overzichtelijke lessen waarin de belangrijkste onderwerpen aan bod komen. Heb je een hele module met goed gevolg afgerond, dan krijg je een badge.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/einstein-gpt-quick-look\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/einsteinGTP_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-einstein-generative-ai-quick-look\"><strong>Einstein Generative AI: Quick Look<\/strong><\/h3>\n\n\n\n<p>Hoe generatieve AI en Einstein de gebruikelijke manier van werken gaan veranderen.<\/p>\n\n\n\n<p>In deze cursusmodule ontdek je welke plaats GPT inneemt in de generatieve AI. Deze module is tegelijkertijd ook een kennismaking met&nbsp;<a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/03\/07\/einstein-generative-ai\/?amp\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein<\/a>, de eerste generatieve AI voor CRM-systemen.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/einstein-gpt-quick-look\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-business\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/AIBusiness_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-artificial-intelligence-for-business\"><strong>Artificial Intelligence for Business<\/strong><\/h3>\n\n\n\n<p>Hoe je kunstmatige intelligentie binnen je eigen bedrijf kunt inzetten.&nbsp;<\/p>\n\n\n\n<p>Je leert wat de belangrijkste bestanddelen van AI zijn, welke rol de workflow en regels spelen bij het inzetten van AI-voorspellingen, en welke technologie\u00ebn er in een AI-oplossing zitten.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-business\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-genie-quick-look\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/DataCloud_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-salesforce-data-cloud-quick-look\"><strong>Salesforce Data Cloud: Quick Look<\/strong><\/h3>\n\n\n\n<p>Kennismaking met Data Cloud, het realtime platform voor een onweerstaanbare customer experience.<\/p>\n\n\n\n<p>Data is het fundament van AI. In deze cursusmodule ontdek je hoe Salesforce Data Cloud alle klantdata uit elk kanaal, elk systeem en elke bron in \u00e9\u00e9n record onderbrengt.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/salesforce-genie-quick-look\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/get_smart_einstein_feat\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/EinsteinBasics_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-salesforce-einstein-basics\"><strong>Salesforce Einstein Basics<\/strong><\/h3>\n\n\n\n<p>Hoe je analyses maakt en uitkomsten voorspelt met deze krachtige, op AI gebaseerde tools.<\/p>\n\n\n\n<p>In deze module ontdek je dat in alle zakelijke Salesforce-apps slimme AI-assistenten verwerkt zijn die de werkzaamheden van de IT-, commerce-, sales-, klantenservice- en marketingafdeling automatiseren.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/get_smart_einstein_feat\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/AICustomerService_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-artificial-intelligence-for-customer-service\"><strong>Artificial Intelligence for Customer Service<\/strong><\/h3>\n\n\n\n<p>Hoe kunstmatige intelligentie de klantenservice met chatbots en analytics verandert.<\/p>\n\n\n\n<p>Functioneert je klantenservice nog niet helemaal optimaal? In deze module ontdek je hoe je de customer experience met behulp van AI kunt verbeteren.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/responsible-creation-of-artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/content\/dam\/blogs\/nl\/June2023\/AICreation_TH.png\" alt=\"\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\" id=\"h-responsible-creation-of-artificial-intelligence\"><strong>Responsible Creation of Artificial Intelligence<\/strong><\/h3>\n\n\n\n<p>Hoe je een ethisch verantwoord AI-systeem opzet door de vooringenomenheid uit je data en algoritmen te halen.<\/p>\n\n\n\n<p>In deze module leer je wat de definitie van vooringenomenheid en rechtvaardigheid is, hoe je een divers AI-team opzet om vooringenomenheid te voorkomen, hoe je de waarden van je bedrijf in processen vertaalt en waarom je alleen een ethisch verantwoord AI-systeem kunt ontwerpen als je weet wie je klanten zijn.<\/p>\n\n\n\n<p><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/responsible-creation-of-artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verdien je badge<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">Bijscholing is altijd essentieel<\/h2>\n\t\t\t<p>School jezelf nu alvast bij en doe nieuwe vaardigheden op. Je kunt gratis trainingen volgen, badges verdienen en contact met medecursisten leggen.<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/?d=inc-blog-banner\" target=\"_blank\" rel=\"noreferrer noopener\">Ontdek Trailhead<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+1000 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Trailhead<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/?d=inc-blog-banner\" target=\"_blank\" rel=\"noreferrer noopener\">Skill Up for the Future<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/nl\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ontdek 6 eenvoudige manieren om je AI-kennis te vergroten op Trailhead, het gratis online trainingsplatform van Salesforce.<\/p>\n","protected":false},"author":1,"featured_media":3702,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"989ac7d8b3404456baf95160d9b3a120","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_topic":[24,251,147],"sf_content_type":[],"blog":[423,497,546],"coauthors":[6],"class_list":["post-3700","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-digital-transformation","sf_topic-ai","sf_topic-machine-learning","blog-digital-transformation","blog-ai","blog-machine-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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