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Find your personalized journey here.

Explore how to make the most of Salesforce and its partner ecosystem.

Room: Customer Success Expo
Time: 08:00 - 18:00


Join us to learn how Salesforce Platform allows you to create your application faster than with any other platform because you can build most of it without code, and without having to worry about infrastructure. This session provides an introduction to both the “low code” and “code” features of the Salesforce platform.

Room: Trailhead Theater
Time: 08:30 - 08:50

Customer Success is Salesforce.org's nummer 1 waarde. Onze Customer Success Manager zal een aantal van de meest belangrijke hulpmiddelen om je klanten succesvoller te maken presenteren. (session in Dutch)

Room: Salesforce.Org Theater
Time: 08:30 - 08:50

 

Laat u inspireren door grote en kleine nonprofit organisaties die allemaal cloud-technologie gebruiken om een geïntegreerd systeem van communicatie en data management te creëren. Het werken in silo's is voorbij en in plaats daarvan is er de connected nonprofit. Deze breakout geeft nonprofit organisaties inspiratie en inzicht in de eerste stappen naar een digitale transformatie.

Room: Breakout #1 (Hall 10)
Time: 09:00 - 09:40

Curious what it’s like to work at the world’s fastest growing enterprise software company? Then join us for a look inside Life at Salesforce. Members of our team will share their experiences of building market leading technologies and partnering for success with some of the most respected brands in the world. You’ll have a chance to ask candid questions about our culture, receive honest answers and discover what an opportunity at Salesforce can do for your career.

Panelists: 
Miguel Milano
, President, EMEA
Linda Aiello, Vice President, Employee Success, EMEA
Marco Clazing, Vice President, Customer Success Group Regional Lead
Jeroen Heijmans, Regional Vice President, Enterprise Sales
Anouck Wijkens, Solution Engineer
Moderator: Nicole Seiffert, Director, Recruiting

Room: Breakout #2 (Hall 10)
Time: 09:00 - 09:40

Unable to attend? Let us know you’re interested! salesforce.com/joinourteam

 

Lightning is taking the world's #1 customer success platform by storm, and you don't want to miss this view into what the future holds! Lightning helps customer companies work faster and smarter in everything they do. Come hear from Salesforce product leaders as they share their favorite new features that are only available in Lightning. We'll even offer you a sneak peek of new innovation to come. You’ll leave armed with new ideas on how you can supercharge your CRM and beyond with Lightning.

Room: Breakout #3 (Hall 10)
Time: 09:00 - 09:40

Heroku Enterprise gives developers the flexibility to create apps using preferred languages and tools, while maintaining the enterprise trust and control you need. Heroku Enterprise lets you deploy, run, and scale apps with an Internet-scale level of sophistication and performance. Your apps are now connected to Salesforce’s data model inside a unified network trust boundary, letting you build apps that create a deeper relationships with your customers. Join us during this short introduction session to learn how Heroku customers are successful deploying their apps on our platform.

Room: Outpost Theater #1
Time: 09:00 - 09:20

Learn about Salesforce University's steps to success when running highly effective, adoption-driven training programs. We'll share our top tips with you in this session so you can build an amazing training program that will result in higher user adoption and great return on your Salesforce investment.

Room: Outpost Theater #2
Time: 09:00 - 09:20

Best practices from moving customers to the Salesforce Lightning Experience.

Room: Trailhead Theater
Time: 09:00 - 09:20

We are Gen25, your next generation​ ​Salesforce partner​. Learn how we create ​solutions that exceed your customer's expectations. Let us inspire you ​on ​how we ​deliver innovations for your business on​ the Service ​&​ S​ales Cloud in combination with the Salesforce Platform & Heroku.

Room: Partner Theater
Time: 09:00 - 09:20

Shoppers are increasingly mobile, ​choosing not only when and where they will shop, but also for how long. The rise of these 'micro-moments' has transformed the retail landscape, and underscores the requirement for retailers to accelerate the shopping experience. In this session, we'll share the key elements of the new retail reality, pulling on the shopping activity of more than 500 million shoppers. In this session, we'll take a look at the key digital commerce trends, including Mobile and Social, as well as the evolution of tried and true shopping utilities like Site Search.

Room: Outpost Theater #1
Time: 09:30 - 09:50

Learn the path to B2B marketing success. In this session we'll share 10 actionable steps to creating a B2B marketing machine that drives sky-high ROI. You’ll get a glimpse into how Salesforce runs it’s own Marketing Automation, including how we manage lead generation, increase the speed of the funnel, and drive sales and marketing alignment.

Room: Outpost Theater #2
Time: 09:30 - 09:50

Join us for a discussion with Guidion Nederland to hear why they chose Salesforce & FinancialForce for a single integrated solution. Discussing the problems they were facing, why they chose a one platform solution, the expected benefits and ROI and value of having beethree as a system integrator.

Room: Partner Theater
Time: 09:30 - 09:50

In deze sessie wordt een applicatiearchitectuur gepresenteerd met de Nonprofit Success Pack (NPSP) in het centrum. De klantcase van een omgeving met grote hoeveelheden financiele afhandelingen in een complexe architectuur. (session in Dutch)

Room: Salesforce.Org Theater
Time: 09:40 - 10:00

For the past 18 years, we’ve been opening the door to the future for our customers, helping them deliver customer success in this rapidly evolving digital age. 

At this Keynote Pre-Show, you’ll hear how customers and one of our partners are using the Customer Success Platform to connect with their customers in a whole new way. You’ll learn firsthand from leading executives from Air France KLM, Payper, Accenture, BDP and Terre des Hommes how they are transforming their companies with Salesforce to accelerate growth and innovate faster. Executives will be interviewed by Robin Bhowmick and Lisanne Schoemaker. This will be followed by entertainment leading into the Keynote. 

Room: Keynote Room
Time: 09:50 - 10:15

In the Keynote presentation, “Our Path Together” with Tony Prophet, Chief Equality Officer at Salesforce and Special Guests, we will share how the convergence of cloud, social, mobile, Internet of Things and artificial intelligence are redefining the customer experience for companies of every size and industry. You’ll learn firsthand from leading executives from ING and Terre des Hommes how they are transforming their companies with Salesforce to accelerate growth and innovate faster.

Room: Keynote Room
Time: 10:15 - 11:30

BPD and blu focus on innovation and building deeper connections. Both companies use state of the art technology like IoT, VR, Analytics and Communities to provide a 1 on 1 customer experience. Learn how BPD disrupted the housing market and how blu leads the way with their digital alternative to smoking.

Room: Breakout #1 (Hall 10)
Time: 12:00 - 12:40

Moving quickly in a fast changing environment is nowadays more important than ever. Join this session to discover how Harman increased their customer success by creating a unified customer view with Salesforce. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, Harman is admired by audiophiles, musicians and the entertainment venues where they perform around the world. Danhela Hendges (Harman) and Thomas Veltman (Deloitte) will share their story and demonstrate a live demo on how implementing Salesforce helped overcoming challenges and created a 360 degree view of the customer!

Room: Breakout #2 (Hall 10)
Time: 12:00 - 12:40

To be successful in today’s competitive environment, sales teams must connect with their customers in new ways, and develop deeper relationships than before. Join Naman Khan, Senior Director of Sales Cloud Product Marketing, in conversation with Solvay and Friesland Campina, to learn about the latest trends in Sales, and how customers leverage Salesforce to drive revenue. This session will show you how Salesforce for Sales transforms the way companies sell, by helping them be more productive, make more insightful decisions, and close more deals.

Room: Breakout #3 (Hall 10)
Time: 12:00 - 12:40

In the age of the customer, service calls don't just need to be connected, they need to be proactive. Stop by to learn more about how companies are leveraging IoT Cloud and Service Cloud to develop proactive customer service models to provide end-to-end coverage for customers.

Room: Outpost Theater #1
Time: 12:00 - 12:20

The Lightning Component Framework is the new JavaScript framework for building components and applications on the Salesforce platform. Join us for for a fast paced introduction that will get you started on the right foot.

Room: Trailhead Theater
Time: 12:00 - 12:20
   

Join us for a live demo of a connected marketing and outreach solution. Personalise and automate communications to achieve 1:1 engagement with every constituent.

Room: Salesforce.Org Theater
Time: 12:00 - 12:20
   

Join the Krux team for your simple introduction to Krux. Learn the concepts of data management for marketers and see how high-performing marketing teams at brands such as Kellogg's and L'Oréal leverage Krux’s Data Management Platform (DMP) to optimise media, drive more targeted cross-channel advertising, and ultimately enhance the customer experience.

Room: Outpost Theater #2
Time: 12:00 - 12:20

Facing a request for a complete mobile solution for Salesforce that works even fully offline? Then this is the place to be. Discover the top reasons and features of the Resco mobile client that helps businesses improve sales, engage with customers on a new level and improve internal processes. It'll have you wondering how your employees ever worked without it.

Room: Partner Theater
Time: 12:00 - 12:20

Consumer change has shaken the very foundation of retail, as shoppers have taken to new places - devices and channels - to engage with brands and retailers. Meanwhile, new entrants into retail, like online pure plays, tech startups and innovative business have pushed many legacy retailers onto their heels. As a result, leading companies are taking a fresh and transformative approach to their operational and organizational models.

Join us as we share the key findings from the recent report “Retail Organizations: The Next Stage of Transformation”. These takeaways will help retailers and brands navigate the complex transformation to an adaptive, collaborative, and intelligence organization -- one that is solely focused on the customer. The session will cover: Disruptions that have forced retailers and brands to rethink their organizational models; The key organizational characteristics required for transformation; What sets apart leader from laggards; The biggest barriers to change...and how to overcome them.

Room: Outpost Theater #1
Time: 12:30 - 12:50

Heroku Enterprise gives developers the flexibility to create apps using preferred languages and tools, while maintaining the enterprise trust and control you need. Heroku Enterprise lets you deploy, run, and scale apps with an Internet-scale level of sophistication and performance. Your apps are now connected to Salesforce’s data model inside a unified network trust boundary, letting you build apps that create a deeper relationships with your customers. Join us during this short introduction session to learn how Heroku customers are successful deploying their apps on our platform.

Room: Outpost Theater #2
Time: 12:30 - 12:50

How to leverage the Spring '17 feature PATH to guide your users through a process.

Room: Trailhead Theater
Time: 12:30 - 12:50

Een goed werkend IT systeem is voor een organisatie het meest waardevol op het moment dat de gebruikersadoptie hoog is. In deze sessie delen wij 'best practices' voor nonprofit organisaties en welke voordelen gebruikers ervaren door te werken met Salesforce. 

Room: Salesforce.Org Theater
Time: 12:30 - 12:50

Digital Transformation is essential for delivering business success in 2017, and SpringCM is the #1 AppExchange partner for completing Digital Transformation with Document Automation. Join us to learn how SpringCM is solving for Digital Transformation for fast-moving Salesforce customers.

Room: Partner Theater
Time: 12:30 - 12:50

Marketers are taking a leadership role in defining and delivering a connected customer experience. They are adopting journey-based and people-based marketing to connect with their customers as individuals, beyond the traditional realms of marketing. But data, channels and silos often get in the way. Hear from MS Mode - the company behind brands such as Coolcat and America Today about how they got started on their journey to delivering one connected customer experience. And hear from Tom Smith, Senior Manager, Product Marketing & Brigid Charmant, AVP, about the future trends in marketing technology and how Salesforce for Marketing is helping marketers deliver one connected customer experience.

Room: Keynote Room
Time: 13:00 - 13:40

The Fourth Industrial Revolution— the time of unprecedented levels of information and communication between machines, products and people. An Industrial Revolution that is a Digital Revolution; the Manufacturing Industry can virtually model any design, product, service and process to create customer intimacy and loyalty, optimize processes to achieve operational excellence. These megatrends combined are creating challenges and opportunities for differentiation and value creation never seen before. In times where speed and agility are the new currencies, everyone’s the top-of-mind questions are: How to take advantage of all these new opportunities? What's the role of Cloud Computing and how is Salesforce instrumental to accelerate digital transformation? Thomas Goecke, Head of Marketing & CRM KBA-Sheetfed Solutions shares with you how their Digital Transformation fueled Koenig & Bauer success and growth.

Room: Breakout #1 (Hall 10)
Time: 13:00 - 13:40

AI is all around us today. In our consumer apps, in our devices, and in the news. It has the power to make every organisation smarter, every employee more efficient and will transform how the Communications Industry connect to customers and consumers. Join us to learn more about it!

Room: Breakout #2 (Hall 10)
Time: 13:00 - 13:40

AI is all around us today. In our consumer apps, in our devices, and in the news. It has the power to make every organisation smarter, every employee more efficient and will transform how companies connect to customers and consumers. Join us to learn more about how AI is changing both the world as we know it as well as enterprise software. And finally go deeper into Salesforce's AI technology, Salesforce Einstein, to help you understand how to embrace AI for CRM today.

Room: Breakout #3 (Hall 10)
Time: 13:00 - 13:40

Community Cloud connects your customers, partners and employees with the people and information they need, whenever and wherever they need it. By combining engaging design with simple, intuitive access to business systems, companies can create incredibly productive and rewarding online experiences. Come join us to learn how Community Cloud customers have transformed the customer and employee experience.

Room: Outpost Theater #1
Time: 13:00 - 13:20

Harnessing the power of mobile and the Internet of Things (IoT), learn how you can connect your agents, products and mobile workforce on one platform to deliver a connected experience that puts the customer at the center. Empower your employees at the frontlines to deliver exceptional support and connect every mobile employee to the conversation.

Room: Outpost Theater #2
Time: 13:00 - 13:20

Learn what’s included in the Lightning Design System and how it can increase quality and streamline your development process.

Room: Trailhead Theater
Time: 13:00 - 13:20

Laat je inspireren hoe Terre des Hommes haar fondsenwerving, e-mail marketing en case management een boost heeft gegeven met Salesforce; wat hen weer helpt om uitbuiting van kinderen wereldwijd te verminderen. Host: Ivar Jansen RVP, Salesforce.org. (session in Dutch)

Room: Salesforce.Org Theater
Time: 13:00 - 13:20

Learn how Crown Van Gelder, the leading manufacturer of inkjet papers, uses Salesforce CPQ to configure their products and quotes and how they have shifted from quantity based sales to margin oriented sales to increase profitability.

Room: Partner Theater
Time: 13:00 - 13:20

Community Cloud connects your customers, partners and employees with the people and information they need, whenever and wherever they need it. By combining engaging design with simple, intuitive access to business systems, companies can create incredibly productive and rewarding online experiences. Come join us to learn how Community Cloud customers have transformed the customer and employee experience.

Room: Outpost Theater #1
Time: 13:30 - 13:50

Learn how to supercharge your CRM with Salesforce CPQ so you can close deals faster. See how Salesforce CPQ automates your quoting and proposal process, helps you to maximize your revenue and eliminate errors, and gives you more visibility into your sales pipeline.

Room: Outpost Theater #2
Time: 13:30 - 13:50

Absi is a Salesforce Partner that developed a Lightning Portal for Meyn, creating an eye-opening application that demonstrates just what is possible to achieve with Lightning technology.

Room: Trailhead Theater
Time: 13:30 - 13:50

Ontdek de Salesforce.org Connected Campus oplossingen. Leer hoe universiteiten en hogescholen een 360 graden overzicht houden over de hele levenscyclus van de student en hoe ze effectief kunnen engageren doorheen alle verschillende fasen. (session in Dutch)

Room: Salesforce.Org Theater
Time: 13:30 - 13:50

Learn how Crown Van Gelder, the leading manufacturer of inkjet papers, uses Salesforce CPQ to configure their products and quotes and how they have shifted from quantity based sales to margin oriented sales to increase profitability.

Room: Partner Theater
Time: 13:30 - 13:50

Growing businesses are operating in an extraordinary environment. New technologies are reinventing how companies are run, making it easier than ever to start and scale a company. Small and medium businesses face a unique set of challenges. Join us to learn how growing businesses are using Salesforce to attract new prospects, delight their customers, and grow faster than ever.

Room: Keynote Room
Time: 14:00 - 14:40

The cloud has ushered in a new era where instead of focusing on downloads and form completes, we must now obsess around building engaging experiences that drive engagement with millions of users resulting in billions of interactions across every device. Join the Salesforce for Developers breakout to learn how to build modern engaging applications that people love by building apps faster, smarter and together with your team.

Room: Breakout #1 (Hall 10)
Time: 14:00 - 14:40

In the world of commerce today, buyers dictate the terms of engagement. To compete, retailers and brands must effectively extend their value proposition and brand experience beyond the physical and virtual four walls to wherever and whenever their customers demand. Come join us to learn about the macro trends driving the ecommerce market, how the Commerce Cloud is empowering leading brands to thrive in today's disruptive and complex operating environment, including a demo of the product, and hear how brands are engaging with their customers to deliver rich and engaging experiences across all channels: web, mobile, social, and store.

Room: Breakout #2 (Hall 10)
Time: 14:00 - 14:40

Watch Vivienne Ming, world-renowned theoretical neuroscientist, technologist and entrepreneur, discuss how companies and society can maximize long-term human potential wth diversity and inclusiveness. Understand the need for diversity and how the lack of it threatens economies with huge financial and social costs. Learn how the intersection of AI and diversity efforts can build inclusive economies that create jobs and prosperity for everyone.

Room: Breakout #3 (Hall 10)
Time: 14:00 - 14:40

Hear from experts at Salesforce how the latest innovations in Wave Analytics can help your company leverage large volumes of data directly within Salesforce. Listen to customer use cases and get to learn about what is unique to Wave Analytics. Then get to the future faster with the incredible capabilities of Smart Data Discovery, the latest addition to the Salesforce Analytics Cloud.

Room: Outpost Theater #1
Time: 14:00 - 14:20

In the age of the customer, service calls don't just need to be connected, they need to be proactive. Stop by to learn more about how companies are leveraging IoT Cloud and Service Cloud to develop proactive customer service models to provide end-to-end coverage for customers.

Room: Outpost Theater #2
Time: 14:00 - 14:20

With App Cloud Mobile, you can build and deploy mobile apps faster than with any other platform. Join us to learn how to build stunning employee facing applications with the Salesforce1 Mobile App, and Customer Facing Applications with the Mobile SDK.

Room: Trailhead Theater
Time: 14:00 - 14:20

Veel onderwijsinstellingen en opleiders zijn op zoek naar toekomstige studenten en professionaliseren hierdoor in rap tempo hun marketing, voorlichting en relatiebeheer. Gedurende deze journey wordt informatie gedeeld met verschillende afdelingen zoals: directie, marketing & communicatie, voorlichting, informatiecentrum en docenten. Salesforce voor onderwijsinstellingen maakt het mogelijk om wervingsactiviteiten te optimaliseren, productiviteit te vergroten en om hiermee de juiste studenten te werven die passen bij uw onderwijsinstelling en het curriculum. (session in Dutch)

Room: Salesforce.Org Theater
Time: 14:00 - 14:20

Join us to learn tips and tricks from our Certified Salesforce Trainer Jan Vreedenburgh. Jan has already trained hundreds of Admins and will share his best practices. Jan is also involved in teaching Salesforce to people with Autism, this will also be covered.

Room: Partner Theater
Time: 14:00 - 14:20

Einstein is transforming CRM with AI, delivering smart predictions, intelligent recommendations, and timely automation to everyone. Sales Cloud Einstein makes Sales Cloud smarter with lead scoring, opportunity insights, and automatic data capture. See Einstein in action and learn how sales reps can sell smarter with Sales Cloud Einstein.

Room: Outpost Theater #1
Time: 14:30 - 14:50

Learn how to supercharge your CRM with Salesforce CPQ so you can close deals faster. See how Salesforce CPQ automates your quoting and proposal process, helps you to maximize your revenue and eliminate errors, and gives you more visibility into your sales pipeline.

Room: Outpost Theater #2
Time: 14:30 - 14:50

The Process Builder tool allows you to easily automate business processes using a convenient graphical representation of your process as you build it.

Room: Trailhead Theater
Time: 14:30 - 14:50

Vera Peerdeman van Nassau Fundraising presenteert the do en don’ts voor Major and Middle donor management. Lars Spruijt van Bluedesk CRM vertaalt dit naar de innovaties vanuit Salesforce. (session in Dutch)

Room: Salesforce.Org Theater
Time: 14:30 - 14:50

A new way to improve your customer experience: the always-on customer journey. An inspirational talk about how to build a full customer journey with the help of Commerce, Service and Marketing Cloud. We'll discussing trends and specific examples.

Room: Partner Theater
Time: 14:30 - 14:50

Once considered a cost center, customer service has quickly transitioned into being the very DNA of what makes a company stand out. As customers become more connected than ever before they are redefining expectations and want proactive service on their terms. Join John Hernandez, COO and guests to learn how you can transform your customer experience with intelligent conversations across every channel - from high touch face-to-face interactions to low and no-touch connected service engagements - for today's mobile first world.

Room: Keynote Room
Time: 15:00 - 15:40

Technology is transforming how we work and live today. The Cloud, Apps, Mobile and AI have revolutionized the way we connect with the world, and your customers and employees now expect a smart and connected experience. But many IT teams are challenged with a lack of developers to build new solutions and are held back by legacy systems and infrastructure. How will you stay ahead? Join Adam Seligman, EVP & GM of App Cloud at Salesforce and Erik Betz, Vice President Architecture, Platforms and Data at Shell to hear how they're leveraging App Cloud to work smarter and transform how IT operates.

Room: Breakout #1 (Hall 10)
Time: 15:00 - 15:40

Digitally-savvy customers now expect on-demand service experiences like Uber. Nowhere is this more prevalent than in the financial services industry where Fintech disruptors and nonbanks are now competing with impressively differentiated customer experiences. Traditional customer data analysis isn't enough. To compete, firms need predictive and behavioral analysis of customer data, obtained from a wide array of channels. During this breakout, we will share examples of how Salesforce and our ecosystem of partners is powering innovation across the financial services industry. Join Salesforce and our partners Vlocity and Cloud Lending Solutions for an insightful, interactive discussion.

Room: Breakout #2 (Hall 10)
Time: 15:00 - 15:40

This session is all about innovation in Retail and successful interaction with your customers through multiple channels. Become inspired by a customer success story: How Nextail delivered quick results in her transformation from mass communication to personalized conversation step by step in an agile way.

Room: Breakout #3 (Hall 10)
Time: 15:00 - 15:40

Hear from experts at Salesforce how the latest innovations in Wave Analytics can help your company leverage large volumes of data directly within Salesforce. Listen to customer use cases and get to learn about what is unique to Wave Analytics. Then get to the future faster with the incredible capabilities of Smart Data Discovery, the latest addition to the Salesforce Analytics Cloud.

Room: Outpost Theater #1
Time: 15:00 - 15:20

Learn the path to B2B marketing success. In this session we'll share 10 actionable steps to creating a B2B marketing machine that drives sky-high ROI. You’ll get a glimpse into how Salesforce runs it’s own Marketing Automation, including how we manage lead generation, increase the speed of the funnel, and drive sales and marketing alignment.

Room: Outpost Theater #2
Time: 15:00 - 15:20

Join us to learn about the new Salesforce Einstein artificial intelligence (AI) features built into the core Salesforce platform, and how to build smarter apps using the Salesforce Einstein APIs and frameworks.

Room: Trailhead Theater
Time: 15:00 - 15:20

De meeste organisaties gebruiken hun Incasso Mandaat enkel voor het collecteren van hun maandelijkse toezeggingen. Echter, wanneer de mogelijkheden van het Incasso Mandaat in een 1-op-1 Donation Journey worden gegoten, dan wordt het een krachtige oplossing ten behoeve van donateur retentie en het verhogen van de inkomsten vanuit de bestaande donateurs.

Wordt geïnspireerd door middel van enkele voorbeelden en zie hoe je voor je eigen organisatie het Incasso Mandaat beter ten gelden kunt brengen. (session in Dutch)

Room: Salesforce.Org Theater
Time: 15:00 - 15:20

Watts Water Technologies was faced with the challenge to harmonize and integrate all sales processes. In collaboration with Capgemini, this was implemented in an agile way. This led to a renewed sales solution with more countries and brands added as the system expanded. Result was a One Watts CRM!

Room: Partner Theater
Time: 15:00 - 15:20

Technology (and in particular social, mobile and AI) is playing a vital role in personalizing the travel experience and providing outstanding customer service. KLM Royal Dutch Airlines is turning social media into a third entry point for their customers. Join us to learn how to balance automation (incl., chatbots, machine learning) with a personal touch through the power of CRM, making it possible to deal with a growing number of social media interactions and ever higher customer expectations.

Room: Outpost Theater #1
Time: 15:30 - 15:50

Salesforce Certification is the ultimate benchmark that recognizes the skills, expertise, and real-world know-how of today’s cloud specialists. Are you an Administrator who keeps Salesforce running smoothly, or Developer who builds new apps? Perhaps you’re a Service, Sales or Marketing Cloud Implementation Expert. Or are you an Architect who masterminds high-performance technical frameworks? Whatever your role, achieving your goals starts with getting Salesforce Certified. This session explains how Salesforce can help you get to where you need to be.

Room: Outpost Theater #2
Time: 15:30 - 15:50

Configure and bill your first product bundle with Salesforce Quote-To-Cash in 20 minutes.

Room: Trailhead Theater
Time: 15:30 - 15:50

Leer van onze partner Jitterbit hoe non-profit organisaties uitdagingen zoals hybride integratie-eisen en real-time integratie boven geplande integratie hebben overwonnen. (session in Dutch)

Room: Salesforce.Org Theater
Time: 15:30 - 15:50

Find out how Design Thinking can help you achieve Innovation success. A design mindset is not problem-focused, it’s solution focused and action oriented towards creating a preferred future. Learn how Design Thinking can improve your Salesforce Implementation by following a human centered approach!

Room: Partner Theater
Time: 15:30 - 15:50

In today's fast-paced business world, does equality really make good sense for businesses today? As Chief Equality Officer of Salesforce, Tony Prophet will host a panel featuring Dr Vivienne Ming, world-renowned theoretical neuroscientist, technologist and entrepreneur, and Neelie Kroes, the former Vice President of the European Commission, European Commissioner for Competition, and European Commission for Digital Agenda, to discuss the role of equality in the workplace.

Topics covered will include the importance of private sector participation in the equality conversation, the most pressing challenges facing businesses today, and the role technology, data and science plays in business today and in the future. Join our panelists to learn benefits for businesses who champion equality - and why diversity can be one of the greatest predictors of business success for companies around the world, from startup to large enterprise.

Room: Keynote Room
Time: 16:00 - 16:40

Test your Salesforce knowledge in a fun and exciting game of trivia!

Room: Trailhead Theater
Time: 17:00 - 17:30

High end-user adoption is key to reaping the benefits of your investment in the Customer Success Platform. In this session Waeg will show a specific approach to ensure high user adoption across sales, marketing and service.

Room: Partner Theater
Time: 17:00 - 17:20

Sessions are first come, first served and may change ahead of the event.

All sessions are in English except those that are marked as "(Session in Dutch)".

Don't miss your chance to discover how the power of the Customer Success Platform and the world's smartest CRM can help you be your best.