April
11
2018
Keynote Room
09:45 - 11:00

We’re in the midst of the Fourth Industrial Revolution - an incredible wave of innovation with technology transforming our daily lives. Behind these new technologies are customers demanding smarter, faster, and more personalised experiences.

In the keynote, you’ll hear how customers can use the Customer Success Platform to create connected customer experiences, learn new skills, innovate at their companies, and shape the future.

Watch Jim van der Zee, winner of the Voice of Holland, kick off the keynote with his most popular hits. Hear from Polly Sumner, Salesforce Chief Adoption Officer, about how brands like T-Mobile, Rituals and War Child are using the latest Salesforce innovations - including Trailhead, Einstein AI, Lightning, and IoT - to blaze a new trail to customer success.

Keynote Room, Artificial Intelligence (AI),
April
11
2018
Expo
09:00 - 18:00

The Salesforce Campground is your one-stop shop to experience everything the Customer Success Platform has to offer. Go deep with product experts and learn how to get smarter and more predictive with Einstein, build apps faster than ever with Lightning, drive team productivity with Quip, and run your business from anywhere through interactive demos, theater presentations, and hands-on workshops.

Be the ultimate Customer Trailblazer - and get ready to connect to your customers in a whole new way.

Expo, Innovation
April
11
2018
Expo
09:00 - 18:00
Salesforce.org impacts thousands of organisations and the millions of people they serve by delivering the world’s best nonprofit and educational technology solutions for free or at a deep discount. It drives community engagement and leverages its unique self–sustaining model to generously re–invest back into the community through strategic grants focused on education and workforce development. You can get involved in giving back at World Tour by engaging with reputed non-profit War Child. Support their mission to protect, educate and stand up for the rights of children caught up in war.
April
11
2018
Expo
09:00 - 18:00
Trailhead is the fun way to learn Salesforce. Whether you’re a Salesforce developer, admin or user, Trailhead helps you learn the skills to succeed. At World Tour, Trailhead and the Salesforce community come together for a day of networking, learning and fun - and prizes! Check out Trailhead now: trailhead.salesforce.com
, Expo, Innovation
April
11
2018
Expo
09:00 - 18:00

The Salesforce partner ecosystem will be present in full force at the event. Be there to connect directly with our consulting partner(SI) experts and understand how you can extend the power of your Salesforce implementation while accelerating your time-to-market. Understand first-hand how they offer strategic guidance, deep technical skills, and relevant expertise to help you transform your business. 

Connect with our ISV partners and learn how to expand the footprint of your Salesforce solution with technology that is developed on or integrates with the Salesforce platform. Regardless of the size of your company and your industry, you will find solutions that will enhance your ROI from Salesforce.

April
11
2018
Expo
09:00 - 18:00
On the one hand you have the Salesforce Customer Success Platform. On the other hand, you have Legos. Now put those hands together for the Connected City, built on Legos and powered by Salesforce! Explore complex technologies through the fun of Legos. Interact with real use cases and learn how IoT and Salesforce can be used to power the city of the future. Don't miss this unique experience that showcases Salesforce technology in action like you've never seen before.
, Internet of Things, Expo, Innovation
April
11
2018
Small Business Theatre
08:30 - 08:50
Learn about the various sessions that are running in the SMB Zone, our Sales leaders will take you through the agenda for the day, and advise you on how to get the most out of your day
, Small Business Theatre
April
11
2018
Salesforce.org Theater
08:30 - 08:50
Customer Success Salesforce.org's number one values, and in this session, our Customer Success manager will present all the resources available to ensure customers can become as successful as possible.
, Salesforce.org Theater
April
11
2018
Small Business Theatre
09:00 - 09:20
Join Harvest Digital as they talk us through some of the challenges and solutions our SMB customers are facing in the B2C space today.
, Small Business Theatre