Breakout Sessions

Get a year's worth of learning in a single day. Join us in Amsterdam for an action-packed day of power sessions. No matter how big or small and from what industry your business is, we have put together exciting presentations for every role. Check back often - the program is constantly updated!

8:45 a.m. - 9:25 a.m.

Retail Industry: Change the game in Retail & Consumer Goods with the Unfair Advantage.

Retail is undergoing unprecedented change at lightning speed. It is the next industry being Uberized. The four P’s have disappeared, there is only one C left. Welcome to the age of the Customer. Embrace a platform to deliver connected experiences that engages your customer. Learn how Retail and Consumer Goods organizations sell more, increase repeat purchases and improve customer loyalty by having the unfair advantage.
Room: Breakout #1 (Hall 10)
Customer Speaker: Wehkamp

Financial Services Industry: Precision is the Future of Financial Services

A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Everything and everyone is connected. Across banking and insurance higher client expectations are resulting in lower satisfaction scores and higher attrition rates. Join us in this session to witness how the Salesforce Customer Success Platform is helping our financial services customers with their digital transformation by providing a complete, real-time, system of engagement. In a world where speed is the new currency, Salesforce enables financial services firms to meet the needs of this fast changing market landscape and engage with their customers in a whole new way. Also, learn more about the newly released Financial Services Cloud, a growth platform to accelerate relationship manager productivity, and help them build deeper, 1-to-1 client relationships anywhere and on any device.
Room: Breakout #2 (Hall 10)
Customer Speaker: NIBC Bank

Salesforce.org: Klantcontact strategieën en Supporter Journeys voor nonprofits met Marketing Cloud (Session in Dutch)

Growing Minds neemt je, aan de hand van enkele klantcases, mee hoe Marketing Cloud van Salesforce je echt kan helpen je 1 op 1 supporter journey effectiever te maken.
Room: Breakout #3 (E103)

Circles of Success: Track and Move the Adoption Needle

Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
Room: Breakout #4 (E102)

12:00 p.m. - 12:40 p.m.

Salesforce.org: Hoe behaal je hogere donatie opbrengsten? (Session in Dutch)

Door de donateur centraal te zetten in je betaal en incasso process heb je de mogelijkheid om meer donaties binnen te halen en het rendement uit je lopende toezeggingen te maximaliseren. Bas Visser van StepOrange zal vertellen hoe. De collecte heeft toekomst! Rene van Osch van CollecteKRACHT zal vertellen hoe collecte opbrengsten kunnen worden verhoogt en hoe het collecte proces de eerste stap kan zijn tot een vast donateurschap.
Room: Breakout #3 (E103)

1:00 p.m. - 1:40 p.m.

Sales Cloud: Best Practices to Go from Good to Great

Do you have a plan for ensuring success with Sales Cloud? Do you know how your organization can achieve the best results, maximize sales performance, and ensure widespread adoption? In this session, we'll walk you through the critical steps and best practices sales organizations should follow. You'll hear from customers who have achieved amazing sales results sharing their best practices and see live demonstrations of the all-new Lightning Experience.
Room: Keynote
Customer Speaker: AVG

App Cloud: Transform Your Business with Apps Built on App Cloud

The app revolution is here. What are you doing about it? Join Salesforce experts and App Cloud customers to learn how IT leaders can take advantage of the world’s #1 Application Platform as a Service to transform their companies by delivering engaging and secure, enterprise applications for every part of the business. See updates on the latest product innovations from Force.com, Heroku, Lightning and more, and learn how you can deliver apps at the speed of business, with Salesforce App Cloud.
Room: Breakout #1 (Hall 10)
Customer Speaker: Maandag & KLM

Healthcare Industry: Precision Healthcare - putting the patient first

TPersonalized Medicine, eHealth, predictive and preventive care are transforming the healthcare and life sciences industry toward the patient. Hear Salesforce's Dr. Wolfgang Lippert discuss the future of healthcare with all stakeholders invested in the patient – providers will be engaged and supported across all channels, corporations will collaborate more closely across enterprise boundaries, and everyone will support the patient with innovative services to improve therapeutic outcomes.
Room: Breakout #2 (Hall 10)

SMB

Two breakout sessions throughout the day featuring industry-leading customers who have transformed their business using Salesforce products. More information will follow soon.
Room: Breakout #3 (E103)

Circles of Success: Drive Metrics using Reports and Dashboards

Join us for an intimate and interactive discussion with other customers to learn about the leading Key Performance Indicators that drive the reports and dashboards you rely on to make your most important business decisions. We will discuss best practices for identifying, creating, managing, and assigning metrics in your business.
Room: Breakout #4 (E102)

2:00 p.m. - 2:40 p.m.

Service Cloud Lightning: A New Era of Service for the Connected World

Customer service is evolving as customers are increasingly connected to each other, to their devices and to the products they use. Join Service Cloud and guests to learn how organizations of all sizes and across all industries are using the new Service Cloud Lightning to deliver connected, faster, smarter, and more personalized service in the contact center and in the field. Learn how to supercharge agent productivity while creating and executing a vision for customer service that makes customer experience a strategic and competitive advantage.
Room: Keynote

Manufacturing & High Tech Industry: Made in NL

Become more (internationally) competitive and create more value to your customers through innovation at lightning speed. See what our technology can do and learn from our customers how to make a world class brand: Made in NL.
Room: Breakout #1 (Hall 10)
Customer Speaker: Wartsila

Analytics Cloud: Get Smarter about Your Customers with the Salesforce Analytics Cloud

Research shows that high performing companies are 3x more likely to empower their employees with better access to information. Learn how Wave Analytics can help your company go from data, to insight, to action for any user, using any data, on any device. See the product in action and hear from customers who are experiencing unparalleled success with Wave Analytics.
Room: Breakout #2 (Hall 10)
Customer Speaker: KPN

Salesforce.org: "Verandering in de culturele sector!" (Session in Dutch)

Pierre van Diest van "deSingel" (kunstsite in Antwerpen voor theater, dans, muziek, architectuur) geeft een sessie over de interne processen op basis van Salesforce binnen zijn organisatie. deSingel is een Customer focussed organisatie, die naast de focus op de externe klant, ook focust op de interne klant om zo de overhead te minimaliseren en maximaal te kunnen investeren in het artistieke.
Room: Breakout #3 (E103)

Circles of Success: Become a Data Management Rockstar

Join us for an intimate and interactive discussion with other customers to understand how simple concepts such as naming standards and validation rules can have a positive impact on data. We will also discuss best practices for using Salesforce functionality and tools that impact effective data management.
Room: Breakout #4 (E102)

4:00 p.m. - 4:40 p.m.

Marketing Cloud: The Dawn of The Digital Marketer

The dawn of the digital marketer is here. The physical and digital worlds have converged and the boundaries of traditional CRM have blurred. Every marketer now has the opportunity to connect with customers in new ways. In this session, we showcase each stage of the customer lifecycle, from awareness, to acquisition, to onboarding, engagement and advocacy, including live examples of brands innovating with Salesforce Marketing Cloud at each stage.
Room: Keynote

Admins: Habits & Hacks for Salesforce Admins

Join us as we walk through the top habits and best practices of successful Salesforce Admins. We'll show you amazing hacks that will make you a more efficient Salesforce Admin, make your users more productive and drive success for you and your business.
Room: Breakout #1 (Hall 10)

Telco Industry: "The new way of Omnichannel engagement with customers = Omnichannel 1:1Participation!"

Omnichannel engagement with customers is nowadays already quite well embraced or at least understood as a concept. This engagement is already evolving from 1:1 customer interaction to 1:1 customer PARTCIPATION. The Gaming industry is already showing the path and IoT will accelerate this new way of engagement. Please join our session to see how Customers and Salesforce are already jointly enabling this future.
Room: Breakout #2 (Hall 10)

SMB

Two breakout sessions throughout the day featuring industry-leading customers who have transformed their business using Salesforce products. More information will follow soon.
Room: Breakout #3 (E103)

Circles of Success: Weathering the Storm of Change Management

Join us for an intimate and interactive discussion with other customers to learn how you can best manage ongoing Salesforce changes to keep current with ever-changing business needs. We will share strategies on who to include when planning for change, how to entice users to provide feedback, and what you should be thinking of when developing a change process to drive Salesforce ROI.
Room: Breakout #4 (E102)

Sessions are First come, first served and may change ahead of the event
All sessions are in English except those that are marked as "(Session in Dutch)"

Set the Stage to inspire and engage.

Amsterdam RAI, March 9th 2017.

Amsterdam RAI, March 9th 2017.

img-footer-03
img-footer-04
img-footer-01
img-footer-02