Retail is undergoing unprecedented change at lightning speed. It is the next industry being Uberized. The four P’s have disappeared, there is only one C left. Welcome to the age of the Customer. Embrace a platform to deliver connected experiences that engages your customer. Learn how Retail and Consumer Goods organizations sell more, increase repeat purchases and improve customer loyalty by having the unfair advantage.
Room: Breakout #1 (Hall 10)
Customer Speaker: Wehkamp
A perfect storm of industry, cultural and technology change is dramatically shifting the global financial services landscape. Everything and everyone is connected. Across banking and insurance higher client expectations are resulting in lower satisfaction scores and higher attrition rates. Join us in this session to witness how the Salesforce Customer Success Platform is helping our financial services customers with their digital transformation by providing a complete, real-time, system of engagement. In a world where speed is the new currency, Salesforce enables financial services firms to meet the needs of this fast changing market landscape and engage with their customers in a whole new way. Also, learn more about the newly released Financial Services Cloud, a growth platform to accelerate relationship manager productivity, and help them build deeper, 1-to-1 client relationships anywhere and on any device.
Room: Breakout #2 (Hall 10)
Customer Speaker: NIBC Bank
Growing Minds neemt je, aan de hand van enkele klantcases, mee hoe Marketing Cloud van Salesforce je echt kan helpen je 1 op 1 supporter journey effectiever te maken.
Room: Breakout #3 (E103)
Join us for an intimate and interactive discussion with other customers to learn how to empower managers and individual contributors for achieving a higher level of Salesforce adoption. We will discuss strategies that help increase the value of Salesforce among the users, thus positively impacting the acceptance and usage of Salesforce in your organization.
Room: Breakout #4 (E102)