Salesforce Service Innovation Summit

Human-Centric Service

Hilversum, Netherlands | January 16, 2020


Calling all Service Trailblazers

Get ready for a day of inspiration and innovation in Hilversum!

Join us at the Salesforce Service Innovation Summit where we’ll bring together some of the most accomplished leaders in customer service around the theme of 'Human-Centric Service' - personal, intelligent, trusted and inclusive service at scale. Held at the charming Grand Hotel Gooiland in Hilversum on January 16, the Summit is focused on how the future of service is around shifting the focus back to the humans, both customer and service professionals, towards customer service excellence with smarter technology.




11:30 Networking Lunch and Registration
13:00 Welcome and Opening Keynote: “The Future of Human-Centric Service”
13:45 Aegon: The Relationship between Customer Experience and Customer Service
14:20 Break
14:45 Ahold Delhaize: How to Improve Human Interaction by using Digital Technologies
15:20 Google: AI in Customer Service
15:55 Break
16:15 Kone: Digital Transformation of a Manufacturer
16:40 Closing Keynote by Pascal Coppens: Customer Service in China
17:25 Wrap Up
17:45 Networking Reception


Parkeergarage Gooiland (2 minutes walking)

This parking garage is closest to the venue, please find the route here. When arriving at Gooiland, please follow the Salesforce signs to the entrance of this event. 


Q-Park Hilvertshof (4 minutes walking)

The second possibility to park is at Q-Park Hilvertshof, you can find the route to this parking garage here. When you are at Gooiland, please follow the Salesforce signs to the entrance of the event. 


Parkeergarage Gooische Brink (6 minutes walking)

Another possibility to park close to the venue is the Gooische Brink parking garage. To see the route to this parking garage, please click here. When you arrived at the venue, the Salesforce signs will show you the way to the entrance. 


By Train

The train station Hilversum is a 10 minute walk from the venue. Exit the train station in the direction of the city centre and follow Schapenkamp street until you find the location on the left side. You can follow the Salesforce signs to the entrance of the event.



Grand Hotel Gooiland

Emmastraat 2
1211 NG Hilversum, Netherlands

Salesforce Service Innovation Summit

Human-centric service

Salesforce hosts one of the most innovative events this winter, bringing together those interested in the future of customer service and improving customer experience under one roof.